Tidy Veteran Solutions

After meeting we set a start date 3 weeks in advance. Since it had been a while, I emailed for a confirmation. We were scheduled for 3 people for 3 hours. This is the exact email I got back. Since it sounded like he might be only two people, I ask him to call me. He explained that turnover is high, someone was sick today and sent me in writing how he cancels appointments when his employees call out. After speaking on the phone, he then emailed and said he was cancelling completely. He was surprised that I wanted the 3 people I agreed to pay for.
«Hi Brian,
Yes, we are confirmed tomorrow at 930 am for the deep cleaning. I do have three cleaners scheduled (including myself). There is always the slight chance that a cleaner will be unavailable, in which case there will be 2 of us.»
«I understand (and appreciate) your desire for reliable, quality cleaning company. Unfortunately, the average cleaning company has a 200 — 300% turnover ratio, which can and does result in late arrival and/​or cancellations. This is frustrating for client and business owner alike. If a small comment can result in a flurry of email and phone calls, I would not like to see the result of a missed appointment. Best to part ways now, instead of entering a business relationship that could go poorly for both of us.»

I had never used a housecleaning service before, am not physically able to do much housecleaning right now, am going to be laid up for a while, and our house was knee deep in cat hair, pollen and general grime! The Tidy Veteran Solution team agreed to tackle a very difficult job, which included an oven that was impossibly dirty. The team showed up on time and invested hours of elbow grease, as promised. Although the house was greatly improved, I contacted the owner Ed the next day with a few «I think you missed a spot photos» and he not only responded promptly and positively, but came to my house personally the next morning and energetically scrubbed and cleaned those spots (and more) to a point that far exceeded my expectations. I now feel like I can enjoy my house for the first time in months. This is a local NH business with an honest and energetic owner and I highly recommend it.