Adair Solar

October 20, 2015
We had a Green Monster Solar Hot Water Heater installed in 2010. In May of this year, 2015, it began to make weird noises and we shut it down. We had Adair Plumbing come out and check it because they were the Installers of the Unit. Again this was in May. Adair returned in June, 2015 to examine the panels and to get the Serial numbers on them. At this time, we were told that it would take 30 to 90 days to receive the Warranty Panels and to make an appointment as soon as they received them. We called the first of September and were told they were back ordered. We called the first of October and was told they should be here any day.
October 19, 2015 we called Adair and got the same answers but was given the phone number to call FAFCO to get an answer from them. ADAIR informed me that they represent GREEEN MONSTER in the claims of the equipment. FAFCO informed me that they make the panels 24 hours a day and that they ship them out daily. We called back to Adair and informed them of this and got the Claim numbers of the panels. Upon calling FAFCO back with the numbers, we were informed that they know nothing about ADAIR and the claim. That, they only deal with Reid Head Plumbing in Arizona. Again, FAFCO did not have any knowledge of ADAIR Plumbing on File.
October 20, 2015 we called ADAIR and informed their representative that FAFCO did not know anything about ADAIR Plumbing. The representative informed me that they would speak with the Owner of ADAIR. The Owner of Adair called me back and informed me that their attorneys informed them not to handle the Green Monster claims due to many Law Suits brought upon Green Monster. When asked why he did not inform us earlier he could not give me an answer.
As you can see we had several communications with ADAIR and the point of not taking care of the Warranty was not discussed.
In the mean time we have been without a Solar Hot Water Heater for 6 months now and have lost money on our utility bill.

Fast installation, explained the workings, services & emergency #s. Pleasant staff& no hard sell. Made sure you got what you wanted & understood what you received. Worked with before & came back because they seemed to know what they were doing & I had no problems.

I had Adair come to my house regarding an energy saving program that i supposedly qualified for and set an appointment for a rep to come to my house to sit down with me and my husband. I’m not gonna lie he is tough and always has his guard up. We sat thru the reps presentation took about 1hr and really wasn’t that impressed at the end he did claim to be able to save us a little under 20k over 10yrs that i do have to say was kinda impressive. My husband and I slept on our decided and called the rep back and told him we would go with the program claimed not to cost us a penny out of our own pocket. Its been about 7 months now and I just want to say if you are skeptical in doing this for your home your crazy Ive saved 80 $ each month during the summer and we are still in the first year not to under mind the fact that its gonna add about 7% value to our home. Needless to say we are very happy with Adair they have been nothing but honest and receptive to our needs and schedule. We definilty would us this company again… Recommend Adair if your allowing the utility company to rip u off lol

This company is a SHAM and preys on the elderly. They lie, and sell a bill of goods to the vulnerable. The small gas hot water heater they replaced at my mother’s house could only have been improved upon by replacing it with a gas tankless hot water heater. The monstrosity that was sold to her late husband, not only INCREASED their electric bill as the system is recirculating hot water that is not needed NOW the payment of $ 175.00 a month at 9.99% interest is in ADDITION to her increased utility bills. The salesman lied about the amount of rebate available, he lied about the debt going away when my step father died, and they told him that Tom had terminal cancer. These people are lying to our elderly and then having them sign contracts with blanks except for, the amount, and the fact that the property, NOT the crap they are purchasing, will be collateral for a HIGH interest line of Credit!!! Criminal, Shameful!!!

Horrible customer service! A guy came out to do a bid on my kitchen and master bath; never sent me a quote and was rude on the phone when I called to ask him about the bid. Very disappointed since they came recommended from a friend. Don’t use this company!

This company in my opinion is one giant scam. They use cold-​calling and high pressure tactics to try and ram a sale down your throat.
Anytime you get a random call out of the blue with someone trying to sell you something and then asking «will both parties be available», you know you’re about to get fed a load of BS.
The program they offer is hardly unique. Water Heater, KVAR (which is useless for residential use), radiant barrier and Aero-​Duct Seal are combined to allow for a much higher total price than if sold individually. The savings are grossly over-​estimated and you’re much better off calling a more reputable solar water heating company if that is what you are looking for otherwise there are a host of qualified companies, qualified through the utilities to do proper and professional energy audits who won’t try to gouge you.
In short, if Adair comes into your home, this is what will happen.
«Warmup”-The salesperson will sit with you and talk about baseball, apple pie and if you’re from Ohio, hey, they’ll be from the Midwest too.
Presentation-​They try to generate tons of emotion, talking about just how much you’ll save, how wonderful life will be, how you’ll be able to stick it to the utility company and hold some POWER in your hands… with a well-​done presentation, your excitement level will definitely be amped up.
They talk about how difficult the economic times are, how you won’t need to pay any cash out of pocket and will have a phone number for a bank to call to get INSTANT APPROVAL on a loan, promising you that the savings on your electricity will far exceed what you pay out of pocket for the loan.
They’ll pressure you and pressure you some more into signing papers that night, recycling every closing line in the Tom Hopkins books, over and over again, if you continue to resist, at some point they may even get nasty and storm out of your house because they know full well that once you get a chance to research the company, research their ROC and BBB info, the many pissed off customers out there, that there’s no way that they’re getting your business, so they will do anything to get the sale that night.
If you really want to put yourself through 3 – 4 hours of this one evening, go ahead and make that appointment with the sleazy telemarketer that calls you.