Beverly Nails and Spa

I have been a longtime customer of this salon. I have been a regular patron for the past seven years but today I experienced some of the most terrible service I’ve ever experienced. I went in today for an eye brow wax around 11:15 this morning. It was busy as it usually is and I never mind waiting for services because I do trust their process and am never dissatisfied. After only a few minutes an employee walks me back to their waxing room. She does not speak to me the entire time. She literally waxes a couple strips and that’s it. Now I have never gone where my wax was not followed up by tweeting and even topical agents to remove wax or even cool down the irritation. However, she did not do either. The only thing she said to me was «$ 10» and sent me out the door. I was going to stick around and wait for the next available employee to do a fill for me but I was so disappointed in my experience I left with my eyebrows looking terrible and my nails undone. I am so disappointed that my longtime nail salon has disappointed me so much and that I am now forced to not only repay money somewhere to have my eyebrows fixed, but am also forced to find a new place to get my nails done regularly.

This was a rush job and I paid good money. She wasn’t listening when I told her I wanted a lower leg wax specifically. She proceeded to rush me through my mani and pedi and then sent me to the wax room. There I realize she thought I wanted a facial wax. When I said «No I asked for a leg wax,» she was surprised and started. Meantime my nails are not dry. Made for a very awkward wax and contorted positions. In the end she skipped over areas that I noticed on closer examination where not touched. I’m not too upset with that. But when we came to pay she complained to everyone that her back hurt and all these remarks in a language I can’t understand. But her gestures let me know.
She sent me back to her mani chair to clean up stray ends in fm the polish she never took care of to begin with. A very nice lady but not good at all. She didn’t take my glitter toe polish off with polish remover, but used a nail file drill thing that they use for faux /​gel nails. I noticed she didn’t take off other polish she missed and when I pointed it out she took a file and further tried to rough my nail bed. It may be damaged:/ I am posting the resulting photos. Worst polish job I ever had. I was only visiting the area and so I know I won’t come back. Consider yourself warned.

They could’ve spent a little more time on the toss. This was my first pedicure in almost 6 months and they were very fast, even though I paid for the social package ($ 45)

I think their prices are kinda high and that’s me coming from Costa Mesa California. $ 72 for a pedicure and a fill. $ 32 for the mid grade pedicure and $ 10 for the special nail polish they keep in the back. But the problem was the fill. It is suppose to be $ 17.00 But Tom charged me an extra $ 10.00 for the «special» gel white polish without asking me if I wanted to pay more. The regular white would have been fine. Then he proceeds to tell me «that it will last longer».
Anyone that gets their nails done knows that the Gel top coat is used to keep the polish longer. So the White polish for a extra $ 10.00 wasn’t needed. Then they charge me $ 3.00 more for the design of the white tip. Which wasn’t a design it’s a French Tip. Will not be back. Does a good job, but not good enough to be overcharged.

I have Vicki do my pedicures and she is great. She really gets in there and cleans up my nail issues. The owners have always been friendly and attentive. I only go about 5 times a year but they always remember me.

I will never go back. They seemed to be bothered by the customers. My seven year old could have done a better job. They soaked my feet in cold water for about 2 minutes. I went right after work so I did not have a pair of flip flops to wear afterward. They did not offer any disposable flip flops. They left me walking barefoot across the parking lot in Arizona 110 degree summer. At least the asphalt scrubbed my heals better than they did.

I am always pleased when I come here! Everyone is great, especially Tom, and the quality of the acrylic nails is a lot better than most places!

Terrible! I’ll never go back again. My hubby and I got pedicures and both were awful. I had to ask him to file my toe nails, his massage was uncomfortable and he forgot to scrub my heels. I could’ve saved $ 22 and done my own, way better.

I routinely went here to get my acrylic nails and pedicures done when I lived in that neighborhood. Since moving to Gold Canyon a year and a half ago, I can not find anyplace closer to home that does as good a job with my nails as they do. So now I am driving 50 miles roundtrip to go here to get my nails done. Tom and Nina are fabulous, friendly and professional!

This salon is so hit and miss but lately it is just going downhill.
The prices are reasonable for all the services they offer… IF you get good service. It is sometimes very busy but they are typically really good about getting people in and out of there. Maybe to a fault.
The things I am not thrilled with:
The quality of the nail polish– the last few times I was there a good portion of the polish was very think and the rest had been clearly thinned down. To me, that is just being cheap. You are a nail salon– have decent polish! I brought my niece here to treat her to a pedicure and her polish came completely off the next day. We were not doing anything extravagant– just some shopping– and I looked down and noticed on over half her toes the polish was missing. We looked closely at one of the nails that still had polish and it was all pulling up. My polish was completely chipped.
Some of the chairs are broken and have been for awhile.
The techs dress very provocatively. I am not a super conservative person, especially in this Arizona heat– but when I can see all your goods– Im not a fan. I don’t care how cute your figure may be, nobody needs to see your ass cheeks hanging out.
The Vietnamese. I get it. It is very nice to speak in your native language. But it is very rude. Maybe it is a cultural thing? Maybe they are just talking trash about their customers? Regardless, it irritates me.
I also don’t like that nobody ever introduces themselves or wears a name tag.
All-​in-​all this salon has all the makings of being a fantastic and very lucrative nail salon. But they have got to quit being cheap with the polishes and broken chairs. They need to tighten up their customer service standards and stop being so complacent about how they treat people.

I love this nail salon. I’ve been coming here for 3 years & have nothing but the best to say about the kind & accommodating owners & each professional nail technician. It is very reasonably priced, I’ve always had beautiful pedicures & manicures. Each technician carefully asks you what you want & makes sure that you are pleased with your service. While appointments aren’t required, I always call for one– this salon is quite busy & calling ahead versus «walking in» ensures you won’t have to wait more than 5 minutes @ most. I’m a RN so I’m very aware of hygiene & sanitary conditions. This salon is as clean & sanitary as they come! Love this place!

Beverly nail is the best nail salon I would recommend.

Got a pedi with a girlfriend yesterday. I should have just set a $ 20 bill on fire and painted my own toenails.
So we walk in at 4 pm and I guess it’s food/​social hour in the back break room which is visible to the front. My friend gets her pedi started right away and I’m sitting there wondering about mine? People still eating and chatting. Oh and the water was cold for both of us so we asked them to warm it up.
Five minutes later some girl walks up, finishing a bite of something. Nonchalantly gets started on my feet after muttering a hi. Then… An uninterrupted stream of Vietnamese chatter began between our two techs and they pretty much ignored us after that.
My friend started wincing in pain during the cuticle/​dead skin removal. The gal paid no attention. Meanwhile my girl had already caught up to this part of the pedi, despite the fact that she started 5 to 10 minutes late. I could see things on my toenails she was just not doing or skipping completely.
I’ll say this: the massage was long at least. She didn’t really «massage» it was a pretty weak gripping, but it was long. Longest part of the shortest pedicure ever lol.
So then she paints my toes. One coat. No top coat. And then I’m done. We finished before my friend and her girl. My tech immediately got up, picked up her cell and called someone to chat with out front. I guess the nonstop Vietnamese in front of us just wasn’t long enough.
At one point I noticed an employee walk up with a floss stick in her mouth. She stood fairly near us as she was using it. Gross. Even my friend made a comment to me like «Is this really happening?»
It did happen. The Worst Pedicure Ever. The pedicure was also the shortest I have received. Even when we were trying to check out, the entire salon suddenly became bereft of any employee who was able to collect our money. We waited about 5 minutes until someone was forced to emerge from the breakroom.
This establishment has employees who lack attention to detail and the ability to connect with customers. I felt completely ignored. In fact, like an inconvenience to the dining and whining that we had no doubt interrupted.
No matter, we made our dissatisfaction clear with our tips and now with this review. Beware!

I wish I could give zero stars. WORST pedicure of my life. Since I declined an extra upcharge for callus remover she decided my pedicure was over. It literally took 15 minutes. Quickest pedicure and worst, of my entire life. Will never return!

I’ve been coming here for almost 2 years and will never have another place do my nails! I go to Lindsay every time, she is amazing with my nails and is so careful! We’ve become good friends and I would suggest to EVERYONE to come here :)

Beverly nails is a wonderful nail salon! Their customer service is stellar and I would not go anywhere else.
Tom has been doing my nails for about 6 months and his work is AWESOME ! He does beautiful nail art designs and always makes me feel welcome.
I would HIGHLY recommend this salon… and Tom. to anyone wanting perfect nails and a good experience!

–No recommended at all!!! Racist and
horrible customer service. ZERO starts be better!
Talking about been RACIST well then this is the place. I walk in got an bad welcome and got seated to wait since I did not have an appointment. Ok with that since i did not have an appointment.
15 minutes after, a couple walk-​in asking if they can be seen «no appointment either» few minutes after they got seated and a Vietnamese guy start doing their pedicure, even though I got there 20 minutes before them.
Waited few minutes though to my self maybe the other girls will see me in few minutes but to my surprise I guess I had wait even longer and not been see right away for been a latino person.
I will not recommend this place to anyone, for the bad customer service and been racist.

People always want a Nordstrom experience for a K-​Mart price. I have been going to this salon for at least 6 months and the reason I go back is because I get what I TELL THEM I want and the price is right. I don’t go for luxurious atmosphere (even though I find the salon to be as clean or cleaner than many others I’ve been to) or unlimited polish colors (they have hundreds of colors as it is #bringyourowncolor). If you want that, go to a fancy Scottsdale salon about 5 minutes west and pay $ 35 for a fill while you look at glorious artwork and listen to Moby in the chamomile & cucumber scented atmosphere. Then try telling THEM you don’t like how they are performing the service.
I go to the same tech every time so that she gets to know me and my preferences. Going back to the same person helps overcome language barriers, which are tough to deal with #putyourselfintheirshoes. I like my acrylic nails short, square-​round, and thin; Lindsey knows it and that’s what I get — for a great price. Did she know that the first fill? No, I had to explain it. That’s not unreasonable. I say they are worth a try.

I went in yesterday for my first time with a friend. We both had long weeks and needed some pampering, plus I’ve never had a pedicure before. The place looked clean and welcomed us even though we didn’t have appointments. Once they sat us down into the chairs is when the problems began.
I let the lady know it was my first time getting a pedicure so my feet are sensitive. She nodded and began talking her native language to the other girl taking care of my friend. I find that to be a little disrespectful. While she was filing my nails a customer came out from the waxing room very irate yelling at the tech who waxed her, during the commosion my tech kept filing on one of my nails until it bled even though I kept jerking my foot back to prevent it from happening. She finally got the hint and said «oh it hurt», then proceeded to spray rubbing alcohol on it! It burned, for a little, but it burned!
I was shocked and just asked her to please take it easy on my feet. I wasn’t about to create a scene too and I really just wanted to relax so I bared with the tingly pain. The massage was great as was the hot stone treatment. The nail polish I’m not too happy about. I already have a chip on one nail. Overall I had an amusing first pedicure experience, however, I will never return to this place.

I decided to make this place my regular spot for nails after trying several other local places. I like this place the best because:
— it’s a lot cleaner than other area salons
— the people are always friendly and seem to recognize their customers
— they keep expanding their options, including new colors
— there is enough going on that I can stay entertained while sitting through the hour-​long process of getting a gel manicure
— the prices are competitive with other local salons
I’ve never had a bad service and I highly recommend this salon.