Boot Barn

It’s quite simple: beautiful store, great selection of products, but OMG, THE WORST EMPLOYEES EVER! Totally not interested, even rude, sad faces, it’s PATHETIC! Store management should be ashamed of putting people like his on the floor! It wasn’t only us being handled that way, but the 3 other customers in the store had the exact same feeling and we’ve all been laying about it: pathetic pathetic!
If you’ve got an option to shop at another store…

I really love Boot Barn. I’ve been a Boot Barn customer for about 3 years however, today is the last day I will consider shopping at a Boot Barn. I was excited to visit their new location in the Mesa Riverview location. I went in today with my boyfriend to shop for boots for him. We were looking around for a few minutes and we were waiting on an associate named Abigail (Abby) as she was helping another customer. Another associate saw us waiting and asked is she could help us. We asked her what we were looking for and she explained that since it was her third day she’d look for a boot person to assist us. Of course, that boot person was Abby. Our associate, Nikola, asked Abby for help. The tone and attitude Abby had while answering her co-worker’s question was awful enough for me to wish they didn’t have what we were looking for so we could walk away and not give Boot Barn our money. Abby never once asked us what we were looking for or said, «be right with you.» Her customer service was terrible but what even worse was the way in which she «helped» her co-​worker. No thank you, Boot Barn, you can keep your awful customer service and I will be sure to tell everyone how «helpful» Abby was to your customers and your staff. As someone who trains other departments in my office on customer service, I will be sure to use the behavior I saw today at Boot Barn as a «don’t» in my trainings. As someone who supervises staff on teamwork, among other things, I will also be sure to use this example of terrible teamwork among staff at Boot Barn. I felt really bad for Nikola after she got such an awful answer from Abby. I hope she moves on to experience a better work environment.
Luckily, they did not have the boot we were looking for and we were able to walk out without spending a dime at Boot Barn.
This experience made me angry and feel terrible for the associate that tried to help because of the way she was talked down to in front of customers. Not okay.
I hope Boot Barn would focus a little more on the importance of good customer service with their employees.