Bright Now! Dental

I had to pay an additional 129.90 for a cleaning because they are obviously inept at billing. Repeated phone calls to their billing department and they agreed I didn’t owe it but after many months they kept sending bills and threatening collection. Don’t go here it is a scam just as bad as Aspen.

They overbook and make you wait forever. And hour and 15 mins after our appointment we were finally called back for ortho. New orthodontist, very friendly.

Do Not Come to this COMPANY!!! I signed a contract for both my kids for braces. The first year, I gave them my insurance AND my Flex Spending Card. Simple right? Bill the Insurance, bill the copay to the FSA card.
I get a nasty «Pay your bill» notice about 6 months in. I go to the office. «Oh, we don’t accept FSA cards.» I asked, «Then why did you accept one?» They blamed the new girl not knowing better.
A few months later, I found out they had not even been billing the correct insurance company, even though I directed them that I had a new insurance company. They were getting rejection letters from the old insurance company for about 8 months and not questioning it… just letting the bill total up to place on my shoulders. When they surprised me with it, the nightmare of paperwork with my new insurance was crazy. I had to prove I provided them the info. It wasn’t hard. The regular cleaning bills went to the correct insurance. Right then and there, I transfered to Precision Dental for EVERYTHING but ORTHO. I’m under contract for the ORTHO.
I told the Manager of the billing errors but she has no follow-​thru at all. She did, however state, «we take FSA cards!» I had my payments billed to that. My daughters braces completed no problem from then out. My son is a diffetent story.
Their is the issue of a missing payment over a $ 200. I dont get monthly statements for him, even though I have asked repeatedly for them. I have no idea what’s billed to my insurance and can not verify their bills with my insurance statements. I have taken off work numous tomes to verify info and get to the bottom of issues because the phone doesnt seem to get the follow-​up it needs. (They forget) I have had to get managers from other offices involved in various things. THAT seems to work the best!!! I am still, 3 years in, having to verify if all payments from me and my onsurance company are accounted for. More work than a consumer should have to do.
And let me tell you about the contract, when I switched insurance companies, I had a different plan structure so I signed a new contract. I shouldn’t have. My son’s original contract was for 2 years. He’s been in braces 2 years 7 months. I have second opinions that he should have been in rubber bands a year ago. He is not yet in them. This company gives excuses. BRACES REMOVAL… it just so happens to coincides with when the new contract ENDS!!! A.K.A the insurance stops paying. Not a second more. Poor guy, his teeth are straight as can be. My two second opinions won’t remove the braces but they are appalled by these practices. So, I would not trust these people.

the dentist kept telling me how perfect his work was for cosmetic crowns. i had planned to do other work with them as well. luckily i asked to have this one crown done first. sadly it looks like a big wad of gum and does not resemble a tooth at all! there is no biting surface. it is so thick that when i chew i keep biting my cheek!.. unfortunately it is in my mouth now. when i went back to voice my dissatisfaction the dentist said «oh, i have a crown like that too» and there was nothing he could do about it!
besides that … all he tried to do was to get me to spend more money by offering me the «best» of treatments. i would never go back there and i suggest you don’t go either.

I wasn’t the patient my bf was but from my point of view and interaction this isn’t the best place at all. We had to get his wisdom tooth removed because it was impacted and infected. This was one of the only places that excepted his «insurance.» When we told the lady at the front desk that his insurance wasn’t going to cover what he was having done she said «we have a great discount plan for cash pay patients» …come to find out there is no actual «discount plan» we were technically paying the exact same thing we were quoted. Also on his first visit he was just going in for the one tooth because it was causing a lot of pain, they told him it needed to be removed (which we expected) but also made sure to tell him the other 3 HAD to be removed! They aren’t causing him any pain or problems at all… why does he have to have them removed you ask? well my guess is because it cost $ 600 per tooth and times 4 for a cash pay patient… well that’s a nice little paycheck just because!
Anywho…getting to another thing that I was really not happy about. When we left the office it was 3:45pm. We got about halfway to the pharmacy when we realized we didn’t know when he was supposed to remove the gauze from his mouth. He didn’t want to pull it out too soon and have issues with bleeding but we didn’t want to leave it in too long considering it was bothering him too. So we checked the papers they gave us, which only tell us what to do the next day and from there on out. Fine, no biggie I will just call them. So it was 4:15, the sign on the door said they closed at 5, cool I didn’t miss them. I call and ask my question, the lady on the other end says «I don’t have is information I can’t answer that question» (she didn’t even tell me it was the answering service so I thought I was on the phone with the office) I said we were just in his info should definitely be there and probably even within arms reach. She says «the office is closed no one is there I don’t have his info I can not answer your question»…I ask «no one is there? im confused, arent you there?» she says «no you have reached the answering service i suggest you call back when the office re-opens»…really lady?! that’s 3 days from now its friday! …so needless to say we figured it out on our own and he’s doing fine today! But the service we got from them, and the answering service was awful. I did not feel like they truly cared about there clients. It more felt like everyone was there as a paycheck. And actually while I was waiting for my bf in the waiting room there were 2 other clients that were at the counter complaining to the girls at the desk about some bills they had that were outrageous, unnecessary and for work they hadn’t had done! My advice… don’t go there!