Conn’s Home Plus

Quick and easy no up-​sales will go back. Don my salesmen was easy to deal with and kept it fun. Definitely going back for my home needs.

Had a bit of an issue with the the pick-​up. But they resolved the issue and took care of me. Other then that it was great!

Purchased a Serra mattress and moving bed frame– it’s awesome!!! It’s very handy to be able to prop it up and watch TV. Also use the zero G mode to help relieve stress on body spine and joints when it’s time to sleep. Kendrick was very helpful and willing to go the extra mile– positive attitude and very thorough knowledge about the products!

Worst service ever prices to high and they add extra stuff so watch your paper work. Bought over 5000 wort of stuff and all of it is falling apart and braking down. 60inch LG TV after not even 6months sound went out and color going out. Paid over 1500 it shouldn’t be doing that already. I guess that’s how they got their name.

On Saturday April 11^th of 2015 my partner Craig Smith purchased a couch and a set of end tables (INVOICE # 27 006 692 – 001) that came with a coffee table, from the Conn’s store at 1655 South Stapley Drive Mesa, Arizona 85 204. It was myself my partner our roommate and her boyfriend who were looking at furniture. We were approached by Deborah Powers, and she became our sales rep; she was very pushy and annoying. She forced us to purchase a set of side tables and coffee table, by saying we either had to purchase them or pay $ 140.00 to have the couch delivered to our home in Prescott Valley. A few things have come up about the sale that really ticks us off. Deborah never discussed the terms of her companies warranty until after the contract was printed and signed. #2 She failed to mention the warranty or the return policy. #3 not once were we informed about her putting «life insurance» on our loan: I have never nor would I agreed to that. On 4÷13÷15 our delivery arrived at our door at about 3pm, Craig received the furniture delivery by Alex and Gill and not once did they ever tell us we had 72 hours to return the furniture if we weren’t happy or if the furniture had defects or issues. After the delivery drivers had left we had noticed the tables were very unstable and the glass kept sliding on the supports, we can not have this in our house due to a toddler lives with us and safety is utmost IMPORTANT to us. On 4÷14÷15 I called over to Deborah to let her know that I wanted to return the tables due to the manufacturers defect and that’s when she told me about the return policy, in a smug condescending tone says,” I told you there is NO RETURNS!” She said she would talk to her manager and call us back. Later that night at about 8:30pm she said that we would have to call service a total of 3 times before we could get credit for the tables and exchange them for something else. On 4÷15÷15 I called service at 7:30 am our time and spoke with a representative that told me that we had 72 hours to return the tables if we were not happy or if they ha a defect. She also mentioned that we needed to contact the store manager. I called at 10:30am and asked for a manager, and they told me that they would call me back. I waited to about noon then called back and spoke with Manager Chris Hernandez. He said that he would call the warehouse and get back to me… never received a return phone call. Our roommate Deseree called at about 1pm and spoke with someone higher up then the woman she was talking to. The higher up rep asked who our sales rep was at the store and when Deseree told her Deborah Powers the woman knew exactly who she was and wasn’t surprised. She told us to drive the tables to 7313 West Thomas Road in Phoenix, which I might mention was the wrong address it was supposed to be 7333 West Thomas Rd. So, Craig and myself packed up the tables into my van and drove them to the phoenix location. Keep in mind we drove over an hour from Prescott Valley to do this. We walked in and spoke with a rep that had no clue what we were talking about and told us to go back to the Stapley Store in Mesa and speak with the manager. In the mean time Craig was on the phone with customer service and must have spoke to about 3 reps including Crystal. Crystal was still fighting us tooth and nail, because none of the other representatives made notes in our account. Crystal transferred us to her manager Meredith in which went to voice mail in which I left a voice mail to call me back. I have yet heard from her. We arrived at the Stapley store in Mesa and spoke directly with the Manager Chris Hernandez and he was a complete rude ***** Basically. Chris refused any help to remedy the issues at hand, he said we would have to wait for the warehouse to come back up to our home in Prescott Valley. We told him we were tired of being ran around and that we would personally drive now to a third place dealing with Conn’s. We then headed over to the warehouse located at 1100 North 127^th Ave Avondale, Arizona; which I would like to add was over and hour away in traffic from the Mesa store. Once there was were being helped by a man named Bill, he was doing all he can including calling the store we purchased the furniture and tables from and calling corporate for us. NEVER AGAIN!

My sister bought some almost $ 200 headphones from Cons a little over 2 months ago. She returned them like the next day. They told her they would refund the money to the card she purchased them with. Long story short, after 2 MONTHS she still hasn’t received a refund. Conn’s is truly the perfect name for this company! They are just a bunch of stinking con artists! She has gone to the store with her bank statement showing that she hasn’t received her refund two or three times and they still won’t give her her money. Do not support this fraudulent store, by buying it’s merchandise!

DO Not Shop Here. You can get any reputable place to match any price you get here. We made a purchase of a new range recently. There were a few problems that made this a horrible experience. First Our salesman Marty misrepresented the features (which were a factor in why we bought this range) Second we ended up with a range with several defects i called the day after and the manager I believe Jose took my information and never got back to me. I went to the store several times for the same run around it was always give a day and i will fix this (dealing again with Marty. They promised to exchange the range as it was new and had three major defects I had verified with Samsung. I was trying to give them every chance to make it right. Samsung told me i should get an exchange. Finally they sent a tech to assess and said it was to verify the defects so they could exchange. He verified the defects and off to the store to set up my exchange and yes more runaround which led to a call from service saying the parts were in which was a total surprise as i was told repeatedly they would exchange. The only bright spot was the tech very good and honest, the only one of 5 people i dealt with that was. Bottom line they were trying to stall me past the return date. I played this out to see if they would make it right and they did not. You should never waste your time here go to best buy or sears or anywhere this company has issues from corporate to store. Price you can get matched anywhere customer service is what matters and Conns does not have any.

If you’re interested in wasting a lovely Saturday afternoon with a LARGE group of skeeze-​bags, then this is definitely the place for you.
Not only will you be gawked at by the mouth-​breathing salesmen, but you’ll have the treat of being run in circles, hassled and treated like a complete f*cking moron.
I just spent 4 hours in the god forsaken pit of doom with my family and will NEVER return.
You couldn’t pay me to shop there.
What a f***ing nightmare.
thats my review.
Never. Again. Period.

Ok, I’m seriously baffled by the negative reviews. I went there last week with my spouse and we had an AMAZING experience. And, I’m kind of an opinionated person. We had a great sales rep, Kenny, who helped us from the minute we called on the phone. We were able to get awesome terms on a new computer, 12 months same as cash, and it wasn’t hiked up like other similar places. Plus, they report to the credit agencies so it will improve our credit. We’ve referred a few friends since last week and they have all had great experiences! Don’t let the negativity get in your way, def give them a chance. Ask for Kenny.

DO-​NOT come here. WORST place ever. RUN-​RUN fast! I been waiting ONE year to get my furniture fixed. I made my payments on time yet getting service done FORGET ABOUT IT! not happening they transfer you and transfer you and well it’s a never ending cycle. The wait, well that’s about 1hr or more… IF they say someone will contact you. Please don’t hold your breath. DID I MENTION they will take money out of your account even though I did NOT authorize it. Yeah, funny how I been waiting a year to get my crap fix but nothing, sure enough they are QUICK to take your money, they will review their recording to see if ‘I’ «authorize it» well, I think I would know if I said YES go ahead I’m going to pay you even though my crap has NOT been fixed! when it’s been reviewed I will get my money back in 5 days. Sure as heck didn’t take themFIVE days to take it! Their ‘managers’ are worthless… I really regreat coming here! These people sure as heck have no Idea who they messed with, I will have my husband job with a camera at their corporate office for a consumer affair story! They would LOVE this story!

I am very disappointed in my purchase. Low quality and over priced. They prey on people who cannot get credit elsewhere. Do not shop at Conns.

No… just no. We’re trying to find a few pieces of furniture and I was told by a friend to check this place out. We walk in and are attacked by a salesman. I tell him straight out we are ONLY looking. We will NOT be purchasing today. But still he follows us around like a puppy and then was telling us how he’s new and he has to follow us but he doesn’t want to be one of those pushy salesmen. Omg… just go away. Biggest turn off ever. Then he starts telling us his life story and too much information about his personal life. Wth? Dude, seriously, go away, I don’t care about your back problems! We took one lap around that store with our new human-​puppy-​man and got the hell out of there. Never again. Never ever again.

Where do I begin… I don’t usually write reviews, but I want to warn people before then spend here.
When I first went to Conn’s I knew exactly what I wanted/​needed, a new Mattress & TV. I walked in and tried out a few mattresses, and quickly found what I wanted. I waited about 15 minutes for someone to assist me. When I finally reached a sales rep, she came over and kept trying to convince me to get the most expensive bed in the entire showroom. When I asked her the difference between the bed I liked and the one she was trying to sell me, her response was «I don’t know, it’s just really nice». My mother, who was shopping with me at the time, showed interested in the more expensive bed and the sales rep said to me «well maybe you should take your mom’s old bed and she can buy this one» (I’m an adult, mind you). I should’ve walked out at that point…
After shopping, I tell her to cash out my purchase and the process took forever on their extremely old and out-​dated computer system. The sales rep told me that Conn’s would remove my old mattress and move old my bedframe to my garage for free. She also gave me a rebate for my delivery charge. Here comes the nightmare…
Sunday 2 men came to my home to deliver the mattress. I told them what needed to be moved before the mattress was set up. They go downstairs, bring in the mattress through my front door and slide it across my floor, with no one guiding it, knock down and break 3 candle holders. Then, when they moved my wood bedframe, they yanked the top of the frame from the base, causing the bed frame to completely come apart. After breaking two items, these men were still rushing through my house acting like they had no care for my personal space. As they’re setting up the frame for the new mattress, one of the workers swings the bed rails out of the box and break my ceiling fan. His response was «oh, maintenance will fix that». I said, «this is a privately owned condo… there is no maintenance…» they never even apologized. My mattress they «removed» was found laying outside of the dumpster, in my condo’s, in the middle of the street…
1 month later… I’m still waiting on Conn’s to send me my money for the damages done to my home. I went back in forth with the delivery manager, she tried to tell me they’re not responsible… but then realized they are after speaking with her supervisor.
Oh and my «mail in rebate» was denied by corporate because it didn’t meet the minimum purchase requirement of $ 499, even though the mattress I ordered is $ 1,200. I’m working to get that back as well.
Long story short — don’t shop here, it’s a headache. The Roomstore and Ashley’s provides great service and has a better selection, spend your money somewhere with quality.

Made a quick appliance purchase and paid hundreds less than expected. They have typical pricing, but the occasional irresistable deal.
One criticism I have is the pushiness of the sales people. They make no bones about the fact that they work on commission and remind you constantly. They try to guilt you a little due to business being slow since they opened, and if you don’t give them a good review on the satisfaction survey, they will be «on the chopping block.»

I came in on a weekday basically just to alleviate my curiosity and to maybe get some ideas for furniture to fill up my brand new home. I walked into the showroom and was immediately «hunted down». The guy who helped me was very nice but was obviously trying to get a sale. I told him multiple times I was just looking but he proceeded to follow me around and collect my information. I did see some very nice things but way out of my budget! I was hoping prices were a little more reasonable, as this store is new to Arizona, but we’re talking thousands of dollars for a couple sofas. The salesman told me these stores are super well known in Texas and throughout the South and apparently «the best there is». I walked through the dining table area and did like a couple tables. When I asked if anything came in black, the salesman ran around trying to «get some answers» but found out that nothing comes in black. I am surprised that a furniture store of this «quality» has no dining tables in black! When I asked about the financing options, I also wasn’t impressed by what I heard. Many competitors are offering no interest for 60 months… they don’t. For the «quality», I just can’t fathom spending this much money on something that isn’t super high end or more well known.