Elite Mobile Auto Detailing

They detailed our rv and it looks amazing. We will definitely be calling them again to do more jobs for us.

I was looking for a long term auto detail company who prided themselves in quality customer care and could do the job right the first time. My old auto detailer retired and sold his business so I needed another. I found Elite Mobile Detailing online and decided to give them a chance. Since I have several vehicles, I decided to give them my dirtiest as a test to see how well they detailed cars. I scheduled the appointment for 10 AM on a Friday.
I will start with the pros:
1) Carpet and seats were very clean despite being dirty. They did a nice job.
2) Exterior paint looked fantastic. Most of all the surface scratches were removed with very little spider webbing.
3) Detailers were nice.
Now with the cons:
1) They were late! This is a big part of customer service for me. They called me a few minutes before my appointment time and said they would be late 45 minutes. They arrived at my house an hour and ten minutes late.
2) Bottom 2 inches of windshield was left dirty.
3) Instrument panel was missed
4) Emergency brake was missed
5) Wheel wells were not done
6) Wheel covers were not completed (2 out of the 4 had significant buildup and old dirt)
7) Middle section of roof not polished
8) The carpet took 2 days in 100 degree plus weather to dry out.
9) The inside of the car reeked like mildew after the car dried out.
10) Customer service is absolutely horrible
I contacted Christian, the owner, when his employees arrived late. He said that they were running late from another job and that was normal. I asked what he could do to keep me happy since I was very upset that they were more than an hour late. He said he could discount additional services. Discount! I spent many years in customer service and one of the first things a manager should do to defuse this situation is offer 1) a discount in the original service price or 2) throw in a free service, not a discount.
I tried to get a discounted cleaning because they were late and Christian told me absolutely not. He simply offered to either clean the seatbelts for free, or the headliner. I asked about the engine compartment and he said he would discount the service but would not do it for free. I clean my engine around four times a year and it wasn’t even dirty.
We went back and forth and Christian agreed to do my seatbelts free of charge. I told him that I was upset and the reasons why I was upset. Christian did not want to listen and was very argumentative making excuses for every comment I had.
I allowed the detailers to do their job and they did well. However, after a more detailed inspection, I noticed the aforementioned issues. Most of them were not a big deal but the biggest issue and the one I am frustrated about came after the car dried out. The smell was horrific and unbearable. I went out and bought an «odor bomb» which helped but the smell has not completely dissipated. After two days, the small is back.
I called Christian back and left a voice mail. Christian than called back and spoke with my wife. He was very argumentative and said the smell was because the carpets were dirty. What? Are you serious? I have had my cars detailed several times and I have never smelt this mildew smell. He said he could come and fix the smell… for a price. It was his companies fault the car smells and he wants to fix the problem by charging me more money to get rid of the smell they caused. Seriously?
My wife was very upset because he was not willing to fix the issues for free. He wanted us to pay to fix the issues.
I spoke to my previous detailer who retired and asked him what he thought was going on. Without hesitation he said «oversaturation of the seats». He explained the carpet will dry out relatively fast but if the seats are oversaturated, the surface of the seats may dry but the pad beneath will remain wet, causing the smell.
I am absolutely dumbfounded that he would charge to fix the smell that was caused by the carpet cleaning. If you read through the negative comments about his business, you will quickly realize that Christian does not take responsibly, he will blame the individual customer. On several reviews Christian stated «On My Company (((WE GUARANTEE OUR SERVICES!!!)(THE SATISFACTION WITH OUR COSTUMERS IS OUR TOP OF PRIORITY!!!» If it was your top priority, you should fix the issues (for free). If you guarantee your services and you fall short of accomplishing those services, you should fix it. That is simple.

Just had my 2014 Malibu cleaned and they did a fantastic job. I had grease stains in my front car seats from my job and they did a great job removing them. My car looks brand new. Awesome job guys. I would definitely recommend these guys from my experience.

I called for a «ridiculously overpriced at 120+ per hour. This guy charges more than my attorney.

I had this company do a complete detail on my 2005 Acura TL for $ 160 dollars. Complete to them is a bad wash job left dirt on the car and Windows and waxed over it. This company did such a bad just I ended up re-​waxing the car myself. When I wrote to the owner he was like it was no big deal. Not even asking to come see what shitty work he crew performed. He charges more than he advertised for in his Craigslist add. You get a better job at your corner car wash and much cheaper.

Couldn’t be happier. The techs were professional and upbeat. They were very satisfied with the company they worked for. They went above and beyond to make sure I was content. The owner was responsive. I will be contacting them again for the other vehicles I own. I could never get this truck as clean as they did. Eric and David are professionals at what they do. I highly recommend elite as well as David and Eric. Top notch service!!!
Thanks guys

Had my brothers car buffed and detailed from this company, and was greatly displeased with their work. Swirl marks on every inch of the car. Interior was decent, I’ll credit them on that. Called the company to inform them on their work, and the boss claimed he would come out and fix the problem. When the van showed up to fix their work, it was the same gentlemen who swirled the whole car. After the second buff, the problem was still apparent. I believe there are more swirl marks this time around. Only reason I gave two stars was because the boss did try and fix it.

I have been having Elite Mobile Auto Detailing take care of my black vehicles for several years. I have never been anything but Wowed! by their service. They just left my home now after a full interior detail and exterior wash/​wax of my 2015 Cadillac XTS. It looks better than it did the day I picked it up brand new. All swirl marks are gone and there is not a spec of dirt or road grime anywhere. The light colored interior is spotlessly clean, including the floor matts that were very dirty.
They have always been on time and they are true professionals with a great deal of knowledge on what needs to be done to your car.
I have recommended these guys to many friends and no one has ever been disappointed. I will continue to use their services and recommend them to everyone.

Great job! I needed my car cleaned today, which especially under the kid’s car seats was disgusting. They came right out and did a fantastic job!
Thank you guys

I read a lot of the reviews and decided to go with these guys. I was not disappointed. These guys were here within the time frame, they worked really hard on my car and my car looks phenomenal. They buffed out a lot of oxidation and scratches. The upholstery looks amazing. I have two dogs that are always riding in the car, there is no sign of dog hair/​dog smell.
My car just looks so good I’m totally blown away. Thank you!!!

I was on a time crunch and needed a next day mobile detail and these guys made it happen at a great price for the exceptional service. They were earlier and quicker than I was expecting which was wonderful. My car looks incredible! Thank you!

I had my Chevy Traverse detailed today and they did a fantastic Job. I have had a hard time finding a good company for the last few years. They were on time. They were professional and Nice and they did a GREAT job. I will be recommending them to everyone I know. Highly recommended!

Had 3pm appointment. They called me at 2:30 pm to tell me they were on the way. Didn’t show up til 6:30pm. Enough said… Appears this is a problem with this business as I read other reviews about them being extremely late. Other reviews were true. They will never touch my vehicle.

Just got my black 14 Camaro waxed and detailed by ELITE MOBILE AUTO DETAIL. Their customer service is great and Knight Rider is flawless. By me driving a black car you don’t trust everybody to do detailing to your vehicle. I am very impressed with the service and money was WELL spent. Best thing they came to my home. Definitely going to be a dedicated customer. Thank You

On a scale of 1 to 10, I don’t know if WOW is acceptable? Elite spent hours detailing the exterior of our camper. After washing it and removing the oxidation they brought it back to a factory shine. I cannot wait to have them back to work on our cars.

Had my boat detailed. Paint was fading and inside was dirty! Elite had two guys for four hours work on it. The boat looks bran new! Going to definitely use Elite again! Highly recommend.

This was the third time we’ve used Elite. I asked for a complete detail. Upon a quick inspection, I noticed they didn’t dress the inside of the truck — the cup holders still had dirt in them, the plastic door runners were dirty, the console and dash were still dusty. When I asked Christian (the owner) about this (my fingers were black after rubbing them), he said the price I was paying didn’t include dressing on the inside. The last 2 years I had used him it was included. They were an hour late to the appointment. The next day I was driving and noticed the back windows weren’t even clean! Still had dog nose prints and slime all around the bottom and tops of each back window. Safe to say I won’t be using Elite again. Sometimes it’s better to make the customer happy and keep them coming back rather than argue about a few dollars Christian… Next time I’ll go to Cobblestone, which is less convenient but I’ll get more for less money.

Had an initial detail and bi-​weekly washes. Went well for a couple months and then they stopped showing up. On that day I had left the cover off my car, and by the next day the sprinklers got to it, rendering the $ 200 detail completely ruined.

I shopped online for over an hour looking for an affordable — yet still professional — interior detailing service. I had bought a used car and wanted all of the previous owner’s smells and spills to be wiped clean, giving me a fresh start with my new baby Corolla.
Couldn’t find anything under $ 80 from the «big boys» in the business — too rich for my blood. Eventually found Elite Mobile and I could not be happier with my decision. Three tremendous advantaged with these guys:
1) Cheap ($ 60 compared to $ 80 and above from the «big boys»)
2) Convenient (THEY DROVE TO MY HOME, PITCHED A SHADE TENT AND CLEANED IT RIGHT THERE IN MY DRIVEWAY)
3) Trustworthy (great guys — brothers — were very sincere, agreeable, reasonable, and never tried to UPSELL)
I think my research paid off — these guys offer a service AS GOOD AS IT GETS when it comes to getting your car detailed — my Corolla looked brand new (if not better — the steering wheel and dashboard glistened in the sunlight).
I very much recommend these guys. Two thumbs way up.