Excel Air Home Services

We contacted Excel Air Home Services to clean our our air ducts. Upon arrival the «technician» insisted we had mold in our ducts. I paid with my AMERICAN EXPRESS. After they left I did more research on the computer and found out this is a scam. IMMEDIATELY I contacted AmEx to dispute the charges, filed a complaint with the BBB, which by the way they are are NOT ACCREDITED, but claim to be. After the 30 days I was refunded the full amount for the additional charges. No reply from the company whatsoever. And, the address they list on their billing sheet is BOGUS and not a correct address. They list themselves as being BBB accredited when in fact they are NOT! Do not hire this company for ANY services as they are a rip off!!!

We just bought a house a week before we had this company come and clean our carpets, air ducts and dryer vent. Both my fiancé and I have horrible allergies so this was very important to us. Although are carpets look much better we were very concerned to have been told that our new home had mold in the air vents. Being in Arizona a dry climate and a home that is about 7 years old this just didnt seem right to us. We were told they can get rid of the mold for $ 298 and that is the discounted rate after giving us $ 100 off! Thankfully I have a friend whose family ownes a company that does restoration on homes with mold who reassured me the situation does not seem accurate.
My mother in law is getting her carpets cleaned next week and I didn’t recommend this company to her because I lost sleep for 2 days until I had time to read the reveiws. What happened to all the honest people workers out there?

I had these reviews printed out and the article from the bbb about the food mold swab test ready for the technician. He did his test and as he waited for the results, I made him read the article and reviews. After he was done reading he told me there was nothing they could do for me — as the food mold swab test gave a «positive.» i told the guy I didn’t see how a food mold tested correlated to an air vent. He told me that charging the $ 49 special does not make a profit for them. He then gave me 2 numbers to other companies that could help me (shady! Because he knows this company runs a shady game). He left saying he would write up this service visit as an «estimate» and left.
On another note, the technician told me my filter needed changed, but I told him it was changed a week ago. He dropped the subject.
During this whole process the technicians left my front door open in 110+ degree heat outside… Thanks for running up my AC for nothing!
$ 49 may have not been a profit for them but coming all the way to El Mirage from Mesa was a total loss or in the red for them (ie gas & 2 employees). What a joke! No stars would have been my review but I couldn’t hit submit without something. Would have called the Company to complain but I didn’t see the use. Buyer beware & check out that article on bbb for this 10 minute mold swab test!

I called them for the $ 49.00 special. Once the tech arrived he looked in the vents and told me I had mold in the vents and it would be $ 398.00 to get rid of it. I said no until I could research the chemical soultion they were using and get a second opinion. I think they should have had the discussion with me when I scheduled that if there was mold there would be an additional cost. I think it’s skecthy! I will call other companies to get a second opinion. Also, if there is mold doesn’t a biohazard team need to be called? Something doesn’t seem legit!

Every word is 100% factual:
Excel Air arrived @ my place today at 914am for a scheduled appointment for air Duct cleaning and a free dryer vent cleaning service. By 920am the tech was in my house saying I have a mold problem. The problem is, he used a product called «10 Minute Mold Test. Com» to swab 2 vents in my house. The product is a pen looking item that is made by 3M and is used for testing on FOOD production equipment, to see if the item has been cleaned properly. I Googled the name to do some research. and the link below is what I discovered. Shocking
Research it yourself. The tech said he needed to call to get authorization to charge me $ 349 for a total cleaning of my duct work. He packed up his gear and left. I wasn’t charged the $ 49 for the service, but again they didn’t do any work.
Consumers need to be made aware of practices like those employed here. If someone says you have a mold problem and you can’t see it. Have a 2^nd opinion and call someone else. Those «10 minute Mold Test​.com» swab items can only be verified if it is sent into a lab to be properly tested for mold.