Extended Stay America – Phoenix – Mesa

Worst place to stay! If you want no sleep because of noise even after you talk to the front desk if you want the employees to treat you like crap when they know your company is paying for a two month stay then by all means pick here if you like sleep deprivation clogged toilets clogged sinks and virtually no towels until you beg

Was EXTREMELY disappointed that the Extended Stay now has a limit of 40 lbs for dogs. I don’t mind paying extra but don’t appreciate that this change isn’t advertised anywhere on their site. So we show up and now have to find another hotel. Their suggestion was Motel 6. Idiot.

I am a bit surprised with all of the bad reviews. We stayed her a month ago on an Arizona trip and i thought the hotel was nice. Of course, it is not the Ritz Carlton or the Hilton hotels. I have stayed in better places. Only problem i had with the place is that the noisy next door people that were noisy when i was trying to take a nap from a long ride from California. Rooms are nice, with some old style curtains. Bathrooms were clean, but had very limited utensils. Cool thing is that the hotel meets right off the freeway with a huge strip mall full of restaurants and shopping stores. Best Buy is right next door, there is a nice little jogging trail in the front and back of the hotel. Room service is ok, not the best. Place also has a refrigerator, an stove and microwave oven. Aircondition and heater is not so great. I give it 3 stars because of the convience and location with all of the stores. Will definitally be back on my next trip.

Do not stay here. Booked a non smoking room with Priceline, they booked us a smoking room and refused to find us another room. Not to mention it was midnight and we just got off a plane

PLACE IS DISGUSTING! My sister lives right down the street and didn’t have much room, my mom and I booked a room thinking the convenient location would be great. This place is a roach motel! Everything you ever had nightmares about when staying at a hotel this is more like a MOTEL. The whole place reeks of cigarette smoke including the front desk. There was bugs in our bed! We found 2 of them! Blood on the mattress! This is a place for hookers and drug dealers to stay. If you’re looking for anything better than that DO NOT STAY HERE. Tape on the counter to hold it together from falling apart. I will never in a million years stay here ever again. I would rather sleep in my car or outside. At least the cement is probably cleaner than this place.

Definitely filing a complaint with BBB!!!
Extremely bad experience! Apparently they decided that their AC/​Heater units all need cleaning on the weekend we booked our stay. We were rudely awakened on a Saturday morning with a guy telling us they have to clean the AC unit right at that moment. When I expressed my frustration, I was told «that’s why we posted notices on the doors» as if THAT helped make me feel better about the intrusive wake up call. On an extremely hot summer day in July, they took the AC for about 2 hrs for cleaning.
The rooms were also not cleaned properly and had nothing in them. No hair dryers, no hangers, no dishes/​utensils. And when we would call the front desk for such items, we were made to feel guilty for asking them to bring these items to our room which made our stay less pleasant than it already was.

Phone jack broken, jerry-​rigged with a piece of paper to keep it in wall — message wait light continually blinked. Light over stove burned out. One window screen gone. Table top not clean. Cup chipped. Not able to give me non-​smoking even though I requested it (staff did, however, offer to spray febreeze in room). TV channel lineup not in room — had to go back down to front desk to get it (why not put them in rooms?) Poor TV reception.

DO NOT STAY HERE!
Worst place we have ever stayed. Between noisy «neighbors» at 3:00AM and the fire alarm being pulled by pranksters at 8AM and 1PM on our first day of staying here.
Oh, and the promised cooking utensils and pots and pans in your room to cook a «home cooked» meal, not happening. When I called down to the front desk, I was told that housekeeping would bring some up «right away». Didn’t happen. When I asked the next morning what happened. I was told (by the same front desk clerk” — «Oh, We will have to get them from an empty room.» Lovely.
And this is only day 2. We have paid for a week. Stay tuned.
If we could get a refund, we’d leave.

I have never written a review on Unilocal before, but today, this hotel has driven me to do so. Basically all of the poor reviews below are true, but the kicker for me was when the hotel ran out of toilet paper. That’s right, they RAN OUT of TOILET PAPER!!! How is this even possible? When asking the front desk about it, they simply replied that it had been ordered. Ya think. And when would it arrive? Oh, «usually takes a couple of days.» What?! Are you kidding me!!! They did say they would reimburse us if we went and bought some. My question though is, you’re the hotel, Costco, Walmart and Fry’s are across the street — how are YOU, THE HOTEL, not required to go to one of these places and supply it, until the shipment comes in? I’m dumbfounded.

Terrible hotel. The whole hotel might as we’ll be for smokers. Drink people walking around yelling. No shampoo in the bathroom.
I thought I was being Punk’d. Left and stayed at the Holiday Inn.

I used vouchers for free nights as a way to keep me as I had a bad experience in Tucson. I was in Mesa on business and checked in. Room was fine… until I went to bed. I was chewed on by bed bugs and when I turned the light on, I noticed 3 of them on my bed. I immediately went to the front desk and she gave me another room. The new room was fine, although when I went down to the lobby for coffee, there was a man sleeping under a blanket on a chair and a woman asking to borrow some money. WOW. I vowed never again, and this time I mean it.

Stairwell was filthy/​sticky/​wet everyday. I was next door to a small terrified or lonely dog that barked constantly, but that’s the owner’s fault.
Service was great. They allowed late checkout and granted my room request (non-​smoking, top floor). Room was clean and in good condition, though the carpet was a bit stained. Also, the shower only got partial pressure because water would come out of the bath faucet simultaneously.

It is what it is… cheap rates, but you get what you pay for. When our family was displaced from our house for a few days was perfect for us, kitchen, cheap rates, but the smell in the hallways is not the best. Nothing a little Fabreeze and scented candle couldnt mask.

I would not recommend this place if it was the last place to stay at! We needed a cheap month to month place while we were buying our house no contract. What we should have done was rented a apartment for the four months (we ended up staying two and going to an apartment month to month for the other… We were on the ground floor and at night needed to put a towel under the door because of the roach problem not to mention the notice from other guests. We got one coffee pouch when we first checked in but When we asked for more they told us no and that the towels were only delivered once a week when they came to clean unless we went to front desk which was fine until our personal towels went missing and were replaced by theirs … They never did find our towels … And insisted we not be there when they cleaned our room… Hmm wonder why… I’ll quit rambling save your money and stay else where or get a cheap month to month apartment!

Run down. So much tobacco smoke you can hardly breath walking down the hallways. Stains on the carpet and the chair. No shampoo, had to go across the street to the drug store to get some, most hotels leave you a small bottle. Noisy. There has to be something better than this place.