Fly High Paragliding

Where do I begin. This company (if they even exist anymore because they have not replied to me via email for 6 months) is horrendous with scheduling and their employees give you attitude for no reason.
I purchased, at a school auction a pass for a flight. Soon after I called to see about setting up a time. They first were only giving me times during the week at between 6−10am. Well like most people I work a normal day job during the week and cannot do it at those times. Then they said they had a Saturday morning at 6am. I got up at 4am to drive out there, got half way and they called and cancelled on me! Then after that it took them months to find a time for me again and when they had another Saturday for me, it happened to be when I had relatives in town and could not do it. They sent me an email back complaining to me that I was not being flexible with them for scheduling! I am the customer, you work around me, not the other way around. Then they went on «vacation» for 4 months, then took another 2 months reply to me saying they were trying to find a good time for me. Then for the past 6 months of checking in with them, they have not replied to me At All. I assume they went out of business and I am out $ 75 bucks that I spent on this flight. Never trust them, never call them. Maybe someday they will get back to me, but now I am afraid to even set up a time and fly with these people.

Scheduling with this company is a DISASTER! — I wish I had read these reviews
My bf and I bought a living social deal with this company. I called before purchasing the voucher to see if there would be any issues with weekend appointments. The man I spoke to (Carlos) said they fly several times during the weekend and scheduling would not be an issue. I booked it for late October.
The day before our paragliding appointment, Carlos called to say we could not go paragliding because of the weather conditions. We rescheduled for the first week week of Nov, which happened to be our 2 yr anniversary. Perfect right?
After several attempts to get a confirmation, I finally spoke to Carlos the day before and he said we were not confirmed. He could not schedule us for 2 more weeks, which didn’t work for us because I am leaving to California. Trying to reschedule AGAIN was a disaster.
Fed up with the lack of organization and communication with the company we asked for a refund. Carlos quickly dismissed my request and insisted that he would book us anyways. Needless to say I had to call Living Social Help line to help with the situation.
After speaking with LS, they said they would credit our account but Carlos needed to unmark our vouchers, confirming we had not used them. He was very unprofessional and refused to unmark our vouchers claiming he had already paid the flyers.
In the end LS took care of the situation and we received a LS credit.
I would not recommend working with this company… I mean its only YOUR LIFE in their hands!

I bought a Groupon about a year ago from this place and after a dozen attempts have finally been able to use it to much disappointment. Carlos while seeming to be at first a cool laid back guy, is difficult to deal with. He is very forgetful, does not clearly communicate, and is not flexible. For example, he charged me a $ 25 deposit and afterwards said I didn’t have to pay it because of my Groupon. Even so he refused to refund me or apply the deposit towards the surprise 7.80 tax that he charges. I was suppose to go paragliding but without telling me he changed the trip to a 5 minute ride in a motor para glide which to me is not at all as interesting.
My advice is to read the filtered reviews on Unilocal and avoid this business. The groupon is a major headache and should be avoided at all costs. I give this place 2 stars because I like the sport and don’t want to discourage people from going Paragliding.

Carlos patiently talked me through my fear of flying using a tapping session prior, so if you also feel a bit uneasy, ask him about his tapping technique, as it seemed to work for me. Also, he guided us back when i was ready, so Carlos safety and awareness of others feelings really made me feel comfortable. I taped it if you are interested:

We had a great time with Carlos. We had to reschedule several times because of my girlfriends job causing conflicts. He was great about getting us rebooked. He had to move our location because of poor weather conditions, it was a bit farther but we were cool with it since Carlos had our safety in mind. Over all a great experience. Thanks Carlos.

I bought a Groupon for paragliding. I had to schedule it 4 times and twice drove out to the location. The weather was never right. Carlos told me I had to use my Groupon by the end of October, even though it wasn’t my fault the weather was bad. On the last occasion, he and I were waiting to see if the wind would die down; sometimes it does. He was very physically inappropriate with me. I won’t get into details… it continued even after I said it wasn’t okay. Luckily it was easy to get a refund through Groupon.

we bought a groupon many months ago for a tandem paragliding with Fly High. we booked immediately for early October and thought we were set to go.
the day before, the owner called and left a message that conditions were not good for paragliding and had to cancel and reschedule. which is understandable; i’ve paraglided in venezuela and had to wait many hours for the conditions to be safe. however, they were completely booked for the remainder of October, except for during the week, which is impossible for us since we both work standard 9 – 5’s.
in the interim, i phoned several times with only an answering machine to hear my requests for a return call, never once receiving a return call. thus resorted to e-​mailing back and forth with the owner.
no matter how many times i mentioned our groupon didn’t expire until feb 2012 or that we could do certain dates, he seemed to never quite read the e-​mails because his responses were always the same… despite telling him over and over and over what days worked for us and which didn’t. finally thought we got through when he said he had a november date. we said «yes, please, we’ll take it» then he continued to state it was for october.
alas after much haranguing, i finally just called groupon to get a refund. maybe ours is an isolated incident, but if Fly High can’t seem to communicate with a customer correctly, i sure as hell ain’t jumping off a mountain with them.

Had my first experience here and it was great. Carlos doesn’t rush so everything is safe and pleasant.

I went today, and it was an absolute blast! Carlos was my guide, and he was great. Once we got there, I was a little nervous about the take-​off. However, the take-​off was so quick that we were in flight before we even reached the end of the launchpad. The actual flight was very smooth, and fluid. The landing was also easy and uneventful. What a great experience!

This was an amazing experience and I cannot WAIT to do it again! Carlos was fantastic, the view, the instruction, the RIDE, the landing… UNBELIEVABLE!