G2 Appliance Service

I had a refrigerator going warm and Goldwing had a service guy out the same day I called ! He offered a repair but was honest and said that the parts would take a while and referred me to a local appliance store. Got a great deal at Spencers here in town and they delivered next day. My food was saved! Thanks Rob Garrison !

I had service out several times because my KitchenAid (luxury brand haha) dishwasher did not clean the dishes. Each time the service person came out, they were shown the dirty dishes. I was told to use specific dishwashing soap and lemon shine and STILL it did not clean. When I called on the weekend and left a message for service (yes, people do work during the week) I never got a call back SEVERAL times. The service center never referred me to the manufacturer because they could not fix the problem. Complete lack of service! They did not keep accurate records. The employee that came out twice is no longer with the company. I still have a dishwasher that doesn’t work. BE WARE!

My maytag washing machine was making a funny clicking noise and not filling up with water. I had just moved it from one home to the other, and it didn’t work once I got it to the new home. The tech came out, opened up the machine, and found a part that had somehow come loose in the move. He didn’t end up charging me for his time or labor, I only payed for the diagnostic. I would come here again for sure.

These folks also do business as Goldwing Appliance Repair and are the authorized service techs for Whirlpool and Kitchenaid products. I had the chance to use them twice in quick succession, once for my dishwasher and next for the ice maker. On both occasions I found them to be very courteous, reasonably priced, and very very prompt in keeping to the appointment times. Mark is the tech who took care of our issues and I would strongly endorse him anyway. This chap is a
extra shout out for their front office staff as well who were pleasant to deal with.

Still waiting on Goldwing to fix my frig. Made and confirmed an appointment a week ago and nobody called or showed up. I’ve bought high end and mid-​range appliances and somehow Goldwing is always the warranty company. I have dealt with them for over a decade and they are awful. Repairmen have bad attitudes, poor customer service, not very honest, etc. Spencer needs to stop using them as their warranty company because it’s bad for their brand. Wish there was a ½ star to give. That would be more accurate.
Well the Goldwing repair lasted one month. Had to call them again to fix their fix. Had to wait through a three hour window to have a tech spend 5 minutes to tell my the unit he replaced was broke. I will have to wait another three hour window of time when he returns to make the repairs. Who has six hours of time to waste? Can someone recommend good kitchen appliance brands?

Just moved into New build on May 12. May 13 Whirlpool fridge door alarm keeps going off until it shuts down lights and ice machine. Whirlpool directed me to GoldWing G2 Genuine Appliance Service 480−615−5700.
1 week later, their tech shows up and diagnoses door switch. Parts come in and 1.5 weeks later a new tech (********) shows up. He puts the switch in and leaves and no more than 5 minutes later, the door alarm goes off again. I call ****** on his Cell, as he left his business card. He told me to do something with the door alarm and call him if the alarm goes off again. It Does! I call **** and he says he will order a new switch and module. I never heard from anyone so I called 2 working days later and the lady who answered says she will leave **** a message. No call back… So I call Friday… the girl tells me that **** doesn’t respond to them sometimes. I then leave a message for the Service Manager to call me. All in all 3 weeks in new home with new fridge that doesn’t work right.
P.S.
I just got a text from the tech. He states he just got off the phone with Whirlpool and will be ordering a new control board. He was supposed to do that a week ago. No apology in text. They simply don’t care.

Well of coarse my stupid icemaker went out on my frig. They always go bad but anyway, I called Spencers Tv and Appliance because I purchased my frig there and they gave me Goldwings phone number. I called and was a little disappointed that they couldn’t come out that day but they promised me the next day. The guy came out, his name was Ken and he was really nice guy. He explained why the icemaker broke and he was able to fix it the same day. He left for 30 minutes and came back with the part and fixed it.
I read the reviews on Unilocal before I used this company and I was honestly expecting to have a bad experience but I have to say that either this company has done a total 180 or I must be crazy. I had zero problems with them, I can imagine that people are already upset that their product has broken and they are looking to take it out on someone. anyway give them a shot, I don’t think you will regret it.

I’m sorry I have to put one star. I wish I could leave none. This has got to be the worst appliance repair company in the world. I usually go to Best Buy to buy my appliances because I’m happy with their warranty service. This time I went to Spencer’s which turned out to be a bad experience in itself. Whenever there’s a problem with one of the appliances we are referred over to Goldwing appliances. for starters every time I’ve made an appointment nobody shows up. I made an appointment for Saturday morning which I was very pleased to even get. Saturday came and nobody showed up I called up and I was told that my appointment was set up for Monday. I had mentioned that I had set the appointment for Saturday and I was asked if I was sure. Give me a break Id know if I spoke to someone and made an appointment. With this I knew there was nothing I can do so I hung up and waited for Monday. Monday came and two technician showed up. Now the problem is deciding who’s going to do the job. I have to say the two texts did the best they could with the situation they had. Clearly there is a management problem. You can’t even blame the employees for poor leadership. If you have dealt with spencers and centurion is the insurance company, more than likely they will send you to Gold wing if you’re in the Mesa area so find out if there’s another subcontractor they deal with. Oh and one other thing that I don’t like about this company. They give you a time that they’ll call you to make an appointment and it’s not an appointment that’s convenient for you it’s in appointment that’s convenient for them what if I’m not available 3 to 5 on Tuesday. This place is a real joke

These guys are recommended by Spencer’s? Really? Wow… Spencer’s needs to get a new service company, because these guys are HORRIBLE.
My two year fridge went out… yep…two years… Whirlpool…how do you like them apples? I called Spencer’s on 2÷12÷15. After I bitched about the refrigerator dying after two years, all Spencer’s did was ask me if I had an extended warranty… nice, eh? Really showing a lot of compassion there Spencer’s…last time I drop thousands there. So they gave me the name of Gold Wing. I called them on 2÷12÷15 and they said that they could not get anyone out on ²⁄₁₃ and that it would have to be 2/​14, and that someone would call me BY 8:30 on ²⁄₁₄ and give me a two hour window for that day. I said fine. ²⁄₁₄ comes and no call by 8:30. Of course I have to call them and I did and they said that someone came by yesterday… caught them in that lie. I work from home and was home all day. No one came by. No one. No doorbell, no nothin’. They lied. Flat out. The girl on the phone was quick to blame «Virgina»…and I said oh no… it’s «Gold Wing’s» fault, as a company. So she said someone will call me sometime during the day, so I still have no idea what time they are coming, or even if. No one has called yet. So I called Spencer’s to file a complaint and Spencer’s gave me the run around as well. Doing the same thing that the receptionist at Gold Wing did, BFD… and thanks for selling me this $ 1,200 piece of crap Spencer’s.
So now I sit, on a Saturday, living out of a cooler, with a 2-​year old fridge that is dead, with absolutely no help from the manufacturer, distributor, or service provider, all of which asked straight away if I had a service contract, sure enough, but not if they can provide anything remotely resembling service. Stay away from Whirlpool, Spencer’s and Gold Wing…
And I had to put one star… but for the record I give all three 0 stars…

We were referred this company from Spencer’s Appliances where we got our washer/​dryer. Our washer broke a couple months ago, the repair person came out and «fixed» it, only for it to have the same problem this month. Called them back out, he came and stared at the machine, said he had to order a part, and left. 3 weeks later, we are still without a working washer and no updates. Their customer service is terrible from the people on the phone, to the repair person; I’ve had to frequently call them to get an update on this part. I was told if I wanted to pay for the part (which I did from the beginning) it would be here in 24 hours… that was 5 days ago. I’ve had to give them my correct phone number each time I call… they can’t even get that right. Don’t waste your time using them.

Terrible. The only reason we actually use these people is because our landlord has us call them. The «customer service» girls on the phone are always VERY rude and have a bad attitude– they are not helpful at all. Service is rarely available for anyone that works a normal job schedule and they take forever to order the actual parts you need and get them fixed once you actually get them there. The last service guy came much later than he said he would be there then had gave me major attitude when I told him I had already left the home for the day (I can’t sit around and hope someone would turn up two hours after my wait window is up). All in all– take your business elsewhere and save yourself frustration and a bad experience.

I used this vendor because Spencer’s suggested them. They have been the absolute worst service provider I have ever worked with or heard about.
Reasons Why:
–Fridge guy showed up, was rude, and told me he fixed the issue and charged me. He told me it would be working in a hour. It never was.
— The same Fridge repair guy did 2 NO SHOWS, and 1 CANCEL in the next week costing me 12 hours of work.
— After requesting a new Fridge guy to come out because this one kept wasting my time and not showing up they continued to send the same guy.
–Two weeks later he finally shows up again. Tells me he needs to order 2 parts that cost $ 400. I looked these parts up on Sears and purchased them for $ 150. I refused to work with this company any longer and they we incompetent.
— I call the office several times requesting to speak to management and nothing works. I reach out to my friend at Spencer’s and he finally gets the CEO to call me. We talk and he tells me he will refund me for the charges.
–20 days pass and I still do not have a refund. The parts that the Fridge guy said I needed were completely wrong. I continue to call them to see when I will have my refund and they keep doing NOTHING about it.
**Sears came in and fixed everything in less than a hour costing only $ 250 total. I suggest using Sears or a bigger company as they have customer service and a brand reputation to protect.
Stay away from Goldwing Appliance! Not worth the frustration, time, and money for nothing to actually be fixed!

My new 4 month old 31 cubic foot LG French door refrigerator didn’t seem to be making enough ice (only filled to half in 24 hours) so I called this «authorized» service contractor G2 to have a look. The tech came out within about 5 days and said that I needed a new fan and board which he ordered. A week later they came back to put the parts in and things appeared to be fine and I went on vacation for 2 weeks. I had my sister check on the house mid way while I was gone and she found the control panel with «er» «f5». All of the food in the freezer was thawed and the water and ice wouldn’t work. Only the refrigerator was working. After she let me know and cleaned up the mess I called for the tech to come out to check to see what happened. They came out the day after I returned which was a week later and found that the tech had ordered and installed the wrong «board» the first time but they told me they would rush the correct part and have it within the week (before my out of town company arrives). Ok, I know that people make mistakes and stuff happens but they didn’t call me, I had to call them and had to explain to the girl that I had expected to hear something from them to schedule the appointment by now. She checked with someone there and when she called back she said that they would probably be getting the part the day my company was coming in and that they’d call to schedule for sometime after that over a week later! And no one addressed the cost of my food loss which I think they owe me. Customer service isn’t one of their strong points either! I hope there’s another repair service for LG as I have the 3– year warranty! Yikes! I will update this if they handle this right from here out.

I have a service contract with a company that told me it would take two weeks to get my washing mashine serviced. I had 6 house guest including two babies. My husband called Spencer’s who gave us Goldwing’s #. The were able to come the next day qne were able to fix the problem immediately. I did let them know the code displayed on the machine before they got there. The tech did the job immediately and my bill was quite reasonable. I was very pleased to say the least. Thank you Goldwing and Mark.

Terrible. We have had only negative experiences with this company and they have been to our house 4 times. If you were referred by Spencer’s USE A DIFFERENT COMPANY.
The technician was completely incompetent and broke 2 different parts other than the one he was trying to fix. Because he didn’t respond to our calls all the food went bad in our refrigerator.
We tried to talk with the manager and he was unwilling to work with us. He refused to take our calls when we tried call back. BBB is right with the F rating.

They have an F rating with the Better Business Bureau. The only reason I used them is because Spencer’s uses them for warranty service. In hindsight, I’d rather have paid a good company than these guys do it for free. Their customer service is an absolute joke. The people they have answering the phones and scheduling appointments are rude, incompetent and could not care less. Furthermore, you have to agree to be available for a three hour window for your appointment. It’s frustrating they can’t be more precise than three hours, but I know must utility companies do this as well and I know some jobs take longer than others, etc. I came home from work during my time and didn’t hear from the repair man so I called to check. He said he would be about an hour. This was fine, it was still in the window. I went to get some lunch, came back in about 30 minutes, and he never showed up at all. He told the main office that I had cancelled on him and needed to reschedule. This is entirely untrue, and beyond that, I had to miss over three hours of my work day, reschedule meetings, etc. to wait for this guy. They rescheduled me for Saturday morning. I got a call today (Saturday) from the repair guy saying he would be here between 1 – 4 PM. This experience has been awful. Don’t use this company.

Terrible. These clowns were on a list to fix my oven covered under warranty. Came out a few days later, told me they would have to order some parts and it would be a week. Ok, fine. Week comes they install the parts and leave. We go to use the oven, problem still exist. So we call Tom the repair man and he says Sorry but that’s all he’s authorized to repair. Called the customer service and they said they would call us back, haven’t heard from them. BBB rates them at an F. I see why. I would call somewhere else if I was you.

Excellent. I’m an experienced handyman and know good service. This was as good as it gets. On time. courteous. excellent mess mitigation and clean up. Very knowledgeable technician. Fair pricing structure.
Very Satisfied first time user.

For the last couple years my refrigerator was leaking water inside the main compartment. I had to keep a bowl in there to catch the water and was trying to put off buying a new refrigerator. It worked fine except for the annoying drip. Then I found Appliance Services and hired them to come out and look at the refrigerator. The technician quickly diagnosed the problem: something was trapped in the outlet pipe. So he cleared the pipe and tightened up a few things. The bill was only $ 100 and I avoided having to buy a new refrigerator, which would have cost much more. It inspired me to clean my refrigerator and reorganize the shelves. There is much more room in there now and I am one happy camper. I highly recommend them if you have an appliance that needs attention.

These people are rude, incompetent, untimely, and unprofessional. The repairman sent out recently was cursing in front of my kids while trying to repair my dishwasher. He clearly was clueless as to what he was doing. He then proceeded to tell my what an idiot I was for purchasing the other appliances I have, saying I didn’t have a clue about quality. I would run as fast as you can from this company!