GoWireless Verizon Premium Retailer

Great experience at this Verizon. Our adult family of 4 all came in with our own opinions on what we needed to change and Zac was there eager to help and very informative. After about 3 hours of patiently working with us, we all left very happy and with new phones. Thank you again Zac!

Really appreciate the help. They spent the time with me to figure out the best solutions for my needs. Thanks so much.

This location is GREAT! Not only did Jose meet all of my requests and deal with my pain in the butt indecisive decisions, he kept me dry and did NOT gleek on me while speaking.
I will be stopping in this location to do business instead of going to a corporate location from now on. It’s close to home and I didn’t have a long wait time like at the Verizon corp store.
Keep up the good work boys, maybe I’ll see you at the gym and I can show you how to deadlift. That way you’ll all be ready for your spring break fun.

Great experience! I wanted to upgrade my phone but didn’t think I was eligible yet. Matt called me to let me know about the new upgrade program and the rest is history. This was the easiest upgrade process I’ve ever been through and I am highly highly impressed with the customer service!!! Thank you so much Matt and team. I will come to only you guys for all my phone needs in the future.

I am usually satisfied at Verizon. Sometimes I’m very happy with my service. But only one other time have I been so completely amazed at the quality of service I received today. Devon at McKellips Bullfrog store, was personable, communicative, super professional and extremely knowledgable. I hope I can have more such satisfaction with others in the future but I doubt many others have the enthusiasm and empathy with the customers that Devon showed, today. Watch this young for rapid advancement in his career – with this company (or another).
R. V. Golling
LtCol/​USAF, RET

Neither the salesman, Patrick or the manager, Marcius would confirm in writing what our new monthly upgrade costs would be before taxes. We wanted it in writing before we commit to the upgrade and they kept using their standard pricing sheet that had the numbers all across the sheet in a horizontal spreadsheet with no total shown on the bottom of the sheet. My husband and I are former engineers. The manager insisted that we trust him. We spent 2 hours on 2 different days to upgrade our plan and one phone. In the end, they did not activate the plan upgrade with Verizon and we had to call Verizon ourselves.

While waiting in the store for answers from Verizon themselves, the manager sets his phone on the desk and reads his Facebook. Do not go to this Verizon store, they are not trained and very unprofessional.
The manager Marcius called us 2 days later to see if we were happy and I told him what a poor sales job they did and he just fumbled around with no apologies.

Sadly, this is only second time providing a negative review on my Unilocal account. This store is run by mybullfrog in the walmart and staples shopping center. Near it is also bellagio restaurant. I did not have a pleasant experience at this location. I do not recommend it to anyone. I would go to a store strictly run by verizon, not run on behalf of someone else. In my experience, it makes a big difference. Signing up as a new customer here was beyond cumbersome, i question the integrity, training, and quality of the employees at this location. With Verizon you pay a premium for great service, but this location certainly does not meet the verizon centers. In addition, I would recommend if you have questions or concerns to call 1800 number of verizon instead of coming here. The problem is that mybullfrog will spin you in circles to make a sale, but when it comes to the nitty gritty important information, they fail in explaining. I feel really bad they got credit for me signing up, I will never return here. I had to have verizon 1800 number customer service fix my plans, it was worth the wait, rather than deal with the employees here. If you really need to see an employee at this store see Jared or that sweet young lady who work towards the front by the entrance. Don’t get into trouble here and have your plan all screwed up. Go to a store in scottsdale, chandler, but not this one.

Went to this store because my galaxy s3 ear speaker is no longer working. And because I have a upgrade. But what they want me to pay for my upgrade is more expensive. Than it would be to pay my phone insurence deductible. Which I have paid for the best insurance they have which means I am supposed to get a brand new never been used phone of equal or better if they dont have my exact phone in stock. And this company. Is trying to tell me. That they will replace my phone with a used phone. I pay the best insurance to get brand new not used or reconditioned. This complaint will be sent to Verizon corporate to let them know that I am not a happy customer and that this retailer is trying to screw long and loyal customers. And when I showed the agent I was smarter than him about his job he got a major attitude with me. And I know I am only one customer out of the millions Verizon has.

Excellent service the best verizon store I have ever done business with… this is my forever store …

My experience and purchase was a great experience with Truman. He was helpful and taught us what phone would be the besr for us. Whenever we have a question or problem he is always so kind and considerate to help us. He has made our family a verizon group

The Verizon Store on Greenfrield and Mckellips has given me two horrible experiences within a year. (2 out of 3)
Flat out HORRIBLE customer service!!! Once I was actually personally insulted by an employee, I was on the phone with corporate before I got into my car… I was told ‘That is not how we train our employee’s to talk to and treat customers’ and they assured me the problem would be dealt with.
I have not looked forward to having to go there again because I worry about how I will be treated, so when my husbands phone glitched out today he went himself.
I was appauled by the news I got when he left the store. They refused to help him with his 8 month old phone unless he paid for a replacement. He was told to call the HTC company and they would deal with it. Not only do we pay for insurance on this phone every month but it is also under one year old and is covered by a basic warranty. I called corporate and asked them to explain to me why my husband cannot get a new phone considering all of that. The represantative was honestly confused with why associates at the store would not help because even if we DIDNT pay for insurance every month it was still a ‘new’ phone and can be replaced at no cost.
My family gives Verizon almost $ 300 every month for phone service. You think they could give their customers a little respect in the stores!
IF you go into this store make sure a gentleman named ‘Eli’ helps you because he is the only good thing this store has going for them!!!
OR if you live in Mesa to go down to the Verizon store on Val Vista across from Dana Park.

I am writing in regards to the verizon store on mcKellips and greenfield. When we went in and felt like we were not welcome so after that the mng. was looking up our act. and kept incisting that I had a Password and i kept telling him for the past 20yrs I have had verizon phone I had no password and he just kept saying that I did so that got me and my husband in an argument. In the end of that the mng. said that it was my ss like i had said in the beginning. not saying im sorry or nothing. i went over and chose a phone then we went to choose my husbands the mng. said we could not get our contract renewd until next month. my husband got his phone stolen I had ins. but this guy would not work with us at all so as we were leaving i said that we will go to a different company and walked out. i couldnt believe it but I called the main headquarters and they are taking care of us and our phones
early they are verry nice at headquarters.