H&R Block

I hate taxes, I really do. Nothing frustrates me more. The onset of April 15^th makes me breakout in hives and start twitching.
So, I finally got around to doing my taxes this past weekend. I’ve dealt with H&R Block before, but not this specific location. I called them on Thursday to set up an appointment for the weekend, and the lady that I spoke with was friendly and helpful. I asked her about dropping off my taxes before hand so that way when I came in I could save some time. She told me that I could do that, and to download the early dropoff form off the website to get it started.
So, Thursday night I drop of my W-2’s and forms at this location, and go about my business. I had an appt on Sunday with a tax advisor.
So, I show up on Sunday, and theres like 2 people there, both of which were H&R staff members. I talked to the guy at the desk (who ended up being my advisor) and told him I was there to do my taxes and that I had an appointment.
Here is where I get mad. He couldnt find my forms! OMG. He ended up spending 15 minutes looking for my paperwork. He even called the receptionist at home to see if she knew where they were! I was SO upset! OMG its 2 weeks until tax day, and of all people to lose my paperwork, it was the tax preparer? What the hell is going on here? At one point, he had the receptionist lady on speaker who told him to «get my phone # and I’ll call her back tomorrow.» NO! I need this done now! My paperwork is IN HERE somewhere!
Finally, the tax guy came to me after he was done on the phone and said he couldnt find my paperwork. My blood pressure was so high at this point, and I was really upset. I told him that he HAS to find my paperwork, and I need this done today. He ended up finding it, thank goodness, but I was still upset.
The tax guy told me to come back in an hour and my stuff should be done. I went and ran a quick errand, and came back like an hour later. Fortunately, my taxes were done, and my stress was substantially reduced.
I will say, he did apologize for the error which I appriciated.
*NOTE!, Even though I was really unhappy with this specific location losing my paperwork, I will not hold it against H&R Block as a whole. I just will NOT be returning to this location or tax advisor in the future. I was thuroughly disappointed with the whole thing, but he did apologize and find my paperwork.*