J J Fire and Ice

This is in reference to kelly B’ s review. I happened to have used this company and recommend them, this tech in particular, everytime I can. It so happens i met him at this same location the pic and incident was taken at. In «company truck» which BTW is his personally owned vehicle that he pays for and puts company logo on himself and has for over a decade, several years ago. Now I was not there Kelley B but I think there is definitely a misjudgment on your end and here’s why. First as I stated I met him there at a bar where he was working on cooling off the place at midnight after normal hours and on his own time as favor for friend. It so happens he knows owners. And frequently helps them and even drives people home FREE of charge if they need or he thinks they should need a ride home often in THIS SAME TRUCK HE OWNS SOBER as I found out over observing that He DOES NOT EVEN DRINK! But I am sure there was a reason other then this review for whatever was the case but either way it in no way has anything to do with you Kelley B being a disasatisfied customer as I were never one AS I can tell by past reviews of yours, but rather just happened to witness something and blast a company and individual publicly about something you were not even a party to but happened to be at a night spot which I saw from past reviews is your sole purpose on Unilocal I might add. Things like this taken out of context do not serve the purpose of this app nor the company and consumer in need of feedback. JJ’S AND this tech are both stand up people in their fields and more I am sure and are what you don’t find very often anymore– HONEST and FAIR. I do and will continue to recommend ERIC & JJ’s Fire and Ice every chance I get. And that is my opinion & review based on ACTUAL FIRSTHAND HVAC EXPERIENCE not drinking and ASSuming. Thank you. Melanie

The service rep, Jay was professional and got right to work identifying and solving the problem! The said they would be here between 12 and 4. It is 12:37 and the part was replaced, and we have heat! Thank you for the excellent service!

I just had these guys out to look at a unit we THOUGHT was broken, but it turned out to be fine. My tenant said the unit wasn’t heating the mobile home and I called American Home Shield to get the unit fixed. JJ’s called me on the same day and scheduled an appointment for 2 days later. I have to admit I was concerned given the reviews, and the number of days it took to get them to come out. However, once they arrived, they did a great job of TRYING to get the unit to fail and explaining how the unit works to both me and my tenant. He spent more than an hour trying to get it to fail, when he could have just collected his $ 125 fee and left. Once we’d given up on trying to make the unit exhibit the issue and he charged me, he actually reduced the fee to $ 65 and canceled the AHS call. I talked with the tech, who was also an owner of the business about the negative reviews on here and on the BBB site. He explained that working with the home warranty companies is the root cause of the delays. The home warranty companies are terrible about pinching pennies and trying to get cheap parts, etc. The causes the delays people are experiencing. The HW companies have processes that the contractor has to follow in order to work with them, so the contractors hands are tied.
I recommend this company and if you have issues call and ask for JJ. He’s a real guy and he is interested in trying to help his customers. That’s who came out and did our service!

I recently used this company (¹⁰⁄₂₀₁₅) for my home AC repair. It was a good experience, and I really had no issues with them. The company was sent to me by my our home warranty company. At first after reading the reviews, I was a bit concerned. I even called the home warranty company to express my concern. They assured me they were a good company.
They arrived on a Thursday, (one day after making the claim), diagnosed the problem, had to order the part on Friday, and came back for the install the following Monday. The service person was friendly, polite and professional throughout. (He may have even been the co-​owner). I had no issues with them, would not hesitate to recommend them, and would definitely use their services again.

This has to be the absolute worst company I have dealt with. I called on Sunday to to get my AC fixed. It’s been over 100 degrees and they took their time to get the claim in and completed. It’s now Wed and they are saying that they have no appointments for the day. They are unwilling to do anything about it to resolve the issue. I will never use them and will instruct everyone I know to do the same.

I would leave no stars if i could. AC is out its 100+ outside and 96 in the condo. Was quoted yesterday a tech was coming out between 12 and 4. Here it is 7pm and he just called saying he is on the way. Over two hours past the estimated time. Called the office and got no answer. To leave someone in AZ summer with no AC and not even a simple phone call to let them know you’re behind is completely unprofessional! Had i known they were that far behind i could have gone to a friends house or walked around a store nearby to get out of the 96 degree condo i call home! Instead the left me suffering with no explanation! Do not use this company unless you want to sit and sweat your butt off waiting for hours and hours!

I DO NOT recommend these guys. They were sent to our home by our home warranty company twice. I will refuse to use them again. Both times their tech was extremely rude and seemed unable to communicate with people without seeming extremely annoyed… he walked out the door while I was talking to him (had to explain what the AC had been doing).

Do not use this company… Crappy customer service and not friendly staff… Call center staff the same. Call Monday and didn’t get service until today Wednesday. I am not using anymore… They are bad bad bad… They are contracted by AHS. Called AHS TOO

I have used this company for 6 yrs now and I could not be happier. They have been honest and fair every time. I recommend them to family and friends as well.

Called on a Friday afternoon, Jay was there first thing Sat morning. He was courteous and friendly, and knew his stuff. Fixed the AC quickly and explained the issue and fix. He charged me a more than fair price, especially considering it was a weekend and short notice. I will most certainly be using JJ’s for my future AC and heating needs. This company was recommended by a couple of friends, and I would recommend them as well.

Do not use this company. I have a broken A/​C unit, it’s 105 and they do not work weekends or return calls. :-(

Stay far and clear of these guys. We got assigned them by AHS Home Warranty. Sent to our house to fix the AC. They failed miserably twice. Extremely rude techs. Refused to do all the recommended repairs by an independent third party quote. They won’t deliver for you. Try a more reputable company.