Jamaca Me Tan

The staff is 4-​stars, but the way they closed their doors and didn’t inform clients is sucky! A phone call or email informing us that they had changed ownership would have been the best way to find out. not showing up to tan and seeing a (very long) note on the locked door.
I hope the girls working there find another job quickly! Any salon would be lucky to have them!

this review has nothing to do with the employees. i’ve gone to the location on baseline for over a year and a half and it was suddenly shut down. Everytime i went, the girls that worked there were great. so not only did the location that was convenient for me closed suddenly, i had to drive an hour to the next closest one to fill out paperwork to get a refund. this was on a thursday, i was told by monday i would have it. monday rolls around and no refund. long story short, i worked with sara, who was great with this, for 3 weeks. she had to be the middle person between me and the owner who not only didn’t refund my money, this is week 3, but said i can use was tans i had and i could drive to ahwatukee and use them. to her it was ok to treat a customer with no respect and completely disregard. she still hasn’t had any communication with me at all. i work with customers on a daily business and that is not the way to act towards your customers. i wouldn’t go back to any of these locations only because of the way the owner handled a situation she created.

Love this tanning salon! The location is great (right next to yogurt land — yum!) The beds are all kept up and you can tell the bulbs are changed frequently. You get a great tan in all the beds — my favorite is the HP2 bed. The employees are all so friendly and knowledgeable about the technology in the beds and the lotions. The prices are comparable to other salons. I definitely recommend this salon.

I have been going to this Jamaca Me Tan location for close to a year, after trying a couple of others close to my home. This is by far the best tan I have ever gotten. Either their beds are much better than other salons use, or they always are good about changing bulbs when needed. They offer great lotion products and frequently offer great sales on them.
I have been VERY pleased and will be sticking with this salon from now on! I am glad to have finally found «the best» salon and not sign up with others in the area to «test» their quality.
Also the staff is great and very friendly! Wow — I am shocked by the bad reviews! I know they have frequently had for the first time ever some «new» staff, which may have been what the prior reviewer was referring to. They usually do ask last name until they know you and since she may have been the new employee she was simply doing as trained.

Friendly staff who knows exactly what you need! Always willing to help out. The place is very clean. They have a bunch of different level beds which the girls are more than willing to educate you about. ALSO, their spray tans are amazing! 30 seconds and you’re dark! Wouldn’t go anywhere else :)

I tried to give these people the benefit of the doubt but this is the worst tanning place I have ever been to! I have prepaid for some mystic tans so when they are all used up I won’t be buying any more! I went in the first time, receptionist was on the phone, tell her my last and first name and that I need the mystic, she says its ready, I go to the room, get undressed, open the mystic booth and the circle you stand on and the inside door handle was FULL of the barrier crème. I had to get a towel and wipe it off myself. GROSS. When I left the girl at the front desk was still on the phone. ALSO, don’t call me hon, honey, or sweetie, I’m not your pet and I am not oblivious to the filth you just subjected me to.
Second time I go, they open at 10 am on Sunday so I get there at 5 min till and plan to wait my 5 minutes. The girl doesn’t get there till 10:12. Now I have had to wait 15 minutes and in the meantime 5 other people are waiting and 1 has driven off. Okay fine, I give her my name and that I need the mystic, I get in there and the towel bin is full of dirty towels and the trash can is full of trash from the day before. This place sucks!

Paid for a package of bed tanning and mystic sprays. Went in today to utilize my package and was told since I had not been in for over 6 months that my tans were detactivaed. They could only be reactivated after I purchased ANOTHER package. I explained I was unaware of this rule nor could they locate the «contract» they stated i would have to had signed to be able to tan. I do not recollect this paperwork and need proof. Bottom line… the rule is ridiculous and there customer service skills are lacking. Too many other amazing competitors in my neighbor. No Mo Jamacan Me Tan!!!

I’ve now been coming here for a few weeks. I bought a month unlimited package with them in the level 4 bed. All the girls have been super sweet and helpful! No complaints here! The girl behind the desk helped me choose which package would be best for me as well as recommended tanning time. She also gave me lots of information about tanning and different lotions that I didn’t know anything about. She explained the differences in all the lotions as well as gave me a tour when I had explained it was my first visit. It’s clean and cute inside! I will continue going there :)

I walked in for the first time and was greeted with «what’s your last name?». I then told the employee that I had never been in before so she then asked «well what do you want to do?». Clearly I would like to tan :). As with any other tanning salon I have been in I expected to at least get a brief synopsis of the bed and pricing options. No. I had to ask her for every bit of information about what the place offered and was surprised to learn that they do not offer any kind of first time «free trial» or any other benefit for some one who is a new customer. Room was clean but otherwise pricing and service were lacking so although the location is convenient to me I will not be back.

I have nothing good to say about their sunless tanning system. It was streaky, it was uneven, and the only tanned areas were the streaks it left behind. I’ve been spray tanning at least once a month for a few years and this is by far the worst experience!

Don’t go here period. My wife went here last week for a mystic tan. You go into the room, leave you clothes and jewelry on the chair, and go in the booth. Her wedding ring fell on the floor when she was getting dressed after the tan. She was busy and realized that it had fallen on the floor so called them immediately while we were running errands afterwards. They put her on hold for ever even after knowing how scared and heartbroken she felt about it being on the floor of the room. We drove there and the manager that was there when my wife was there, the only person working there at the time, had already left. She had cleaned the room and other clients may have been in the room. Told the girl at the counter that we wanted to speak to the manager right away and of course she never answered her phone or called the location back. Look, we are intelligent people and realize that we may never see the ring again. However, the way a business deals with a situation is the key. Simply be responsive, show you care about your customers, take something like this seriously, and so forth. They did NONE of the above. The manager never called us back even though I told the girl at the counter that I would speak to my attorney. As a rule, if you tell 10 people that you hated the service at a business they will in turn tell 5 or 10 people. Ultimately, one bad experience can cost a business 50 — 100 lost customers. I have about 1,000 contacts in my address book — friends, family, colleagues, clients, and the like. Guess what Jamaica Me Tan you probably just lost 5 — 10 thousand potential customers because your staff was unprofessional and couldn’t show us the least bit of care. They could have offered to call the customers that had used that room, called management to respond to us (someone beyond the young girl manager), or anything. They didn’t and I am talking to my attorney. Whether they are liable for the ring or not isn’t my concern anymore. The ring was expensive and more importantly has a sentimental attachment. They just frankly didn’t care at all so it’s only fair to let people know what they are getting for their hard earned dollars. There are tons of tanning joints so go somewhere else.