La Mesa RV

One star is only because they have good buying power for RV selection. We purchased a high end diesel pusher from La Mesa. Their delivery and support was extremely bad. They had apparently used our coach at RV shows and it showed. They promised to take care of the repairs but failed to do so. We ended up driving the coach 1500 miles back to the dealer. A major inconvenience and a costly trip. I would never recommend them for anything. I have talked with many other buyers from many of their other locations and all have been as disappointed is I was.

I am a full time RVer, which means I live in my 40′ Phaeton. I popped a leak in my gray tank which puts it way above routine on my «emergency repair scale». I called La Mesa RV in Mesa, AZ to try and get an ASAP appointment for the repair. After giving my description of the problem spiel to the receptionist, she said «Dominic» from the service department would call me «right back». 2 hours later, no call back. I called again and after giving my spiel again, the receptionist took my message again and said «Dominic» would call me. After about 15 minutes «Dominic» called me. I gave my spiel a third time, stressing the «full-​time RVer» part and my need for an ASAP appt. «Dominic» said they were booked for 2 weeks out, but then asked if I would hold to see if he could find time sooner. He put me on hold. 22 minutes & 34 seconds later the receptionist picked up the line and asked if she could help me. I told her I was on hold for «Dominic» for over 20 minutes & she said he was out on the lot with a customer. I thanked her & hung up. I wouldn’t care if they had stellar work quality or not, customer service is absolutely terrible. I give them zero stars!

I hesitate to give a one-​star review, because the 2 sales people and lady in finance we dealt with were nice. We originally drove 2 hours to Mesa location looking for used C-​Class RV (Don’t bother asking if they have used RVs, they will tell you that specific unit you are asking about is in San Diego or some other location) In other words, the Mesa location only wants to sell NEW RVs — which is fine, just think of the cost of revamping some old, crappy unit –vs– selling a new one that you might think you can charge $ 9k for a 5-​year warranty and $ 2k for paint sealant and fabric protector! Now that’s a nice profit.
I am also convinced that our 2017 Winnebago Fuse was the first model they sold. Our 2-​hour «walk-​through» at delivery time lasted maybe 1 hour. The first question we were asked «is this your first RV?» (NO) should have been a clue that we didn’t have a clue. Isn’t it worth the extra time to show exactly how the black water hose should be hooked up, the grey water hose hooked up, how to properly stow the table tops (we found out later on our own, the delivery agent did NOT know). After 2 days, we are still trying to find out how to turn on the TV (trying both remotes for both TVs to make sure we had the correct remote, and checking the batteries in the remotes.) We know the TV works, because it was already ON and beautiful picture quality when we walked into the RV. There was no review of the owner’s manual packs provided with the unit — for all we know, we are missing the manual for the Insignia TVs. I may call their service dept to find out how to order one (? but based on the service reviews, not sure if anyone will call back… or care.) Sounds negative huh? Oh, and after we jumped in our brand new RV to leave, the side door was not closed properly and swung open! We circled their entire lot, nearly every lane, trying to find out how to get out (there are no EXIT signs, anywhere). The guys zooming around in the golf carts are no help at all, but then again, they may not speak English. We finally found our way out by exiting the wrong way through the entrance to their service department. Oh well. Had to leave eventually.
When it comes down to brass tacks, we drove 2 hours to Mesa because LaMesa RV has a great selection of RVs, hands down. The sales process went great, but the delivery process gets an «F» (although the guy was nice, apparently not knowledgeable enough yet about the Fuse). Someone — appropriately the sales person or delivery agent — should have shown us or told us the way «out» of the lot too.
We will probably have to make an appointment with Affinity RV in Prescott to ask their delivery department to review the «missing pieces» and perhaps order the «missing information» that was obvious in our unit. Wonder what they’ll charge for that?! lol
OMG, I cannot believe we just spent this much for something brand new and aren’t satisfied! We made a reservation at a local RV park next week so we can fail «locally» on the features and equipment we are still not familiar with. We’d better take some good reading material along though, unless we can find out how to turn the freaking TVs on before then!

Traveling to Mesa in our Class C RV for a 2 month vacation, we just thought about upgrading to a Class A sometime in the future. We looked at several other dealers just for the heck of it, and came back to La Mesa RV in Mesa, AZ to do a serious look. We were in the market for a pre-​owned coach, and found the best one ever with only 4,000 miles. It was in beautiful shape, hardly even used at all. Mac King was our salesperson assisted by Ron Logan. There was not any hard pressures given and they really listened to what we wanted. The buying part was a breeze, but the best part was with Garry in Service! We brought our old rig to the parking lot, and easily exchanged the contents with the new rig. We spent the night in it to make sure there weren’t any problems before we drove it off the lot. Garry was so accommodating knowing we were not residents of AZ but from Texas. He got his team on the very few things that needed attention. We came back to the RV resort and a week later we had a few small issues that needed addressing before we made our trip back to Texas. We made an appointment, and they were on-​time, friendly, and always asking us if there was anything else they could do, and the repair was made to our satisfaction. As a Unilocal user, we read the previous comments regarding Service at La Mesa RV, and truth be told, we were a bit wary. But none of the negative showed its face, only positive. We wish La Mesa RV could move to our home in Texas for future maintenance and service!

WE PURCHASED a 42 ft fifth wheel Luxe by Augusta a week ago from LaMesa RV on line from Mark. The transaction went smoothly. Don the sales manager was very personable and helpful. We had a generator and washer and dryer installed. .the Technician that installed these was very polite and professional and did a great job. Garry Cotton the walk thru specialist was outstanding. .he paid special attention to all the details and went up and above as well as Roman. Everyone was very nice we worked with. also Leslie the finance manager, Dawn in parts, Memo the service advisor and Sherry the receptionist. IT is nice to go somewhere and get SERVICE and also be treated NiCE… Thank you so much. NOTHING in this world is perfect and theres a few issues like always… its to be expected with anything. YAL DID A GREAT JOB… Rodney and Donna Manis

We went to an RV show with these guys at Sacramento’s Sleep Train Arena. We were extremely pressured. We tried to leave several times. they put us in a air conditioned motor home so we could get out of the heat. The whole time they sent in salesmen who rambled to keep us there. We kept telling them we wanted to go home and sleep on it. The finance guy came in and really put the pressure on saying he had to have something, it sounded like he was going to lose his job. We finally signed a contract. Mind you they were closed. It was that late by the time we left. We felt coerced. We were exhausted and I was out of it from the heat. The next day we went to cancel and were told there is no cooling off period in California.
We, leaned that California Vehicle Code states that each sales office, cubicle etc requires a sign at least 8″ high and 10″ wide that clearly states, «THERE IS NO COOLING-​OFF PERIOD UNLESS YOU OBTAIN A CONTRACT CANCELLATION OPTION». We are still working on getting the contract cancelled.
If you were at the RV show and felt like we did, please write a review, report them to DMV and whatever it takes so we can stop their unethical practices.

Went there to get educated about motor coaches. Good and bad, was given an introductory your, then left on my own to wander the yard. When I happened upon someone looking they were given a lot more info about the coaches. I have lots of questions about use and maintenance. Wish I had a better experience.
Service dept reviews make me nervous about this place.

La Mesa does well on the sales part at least that’s why we all bought from them I think. The La Mesa facility in Mesa, AZ is horrible on service. My brand new coach was there over 4 months last year — not fixed correctly upon return. Spent 4 mos in it last summer and it sat another 3.5 months at LaMesa in Mesa, AZ still not fixed right. I plan to fix everything myself & sell it I am done. I would not do business with La Mesa again in this lifetime.
They smile, they promise & screw you without even giving you a kiss each & everytime. I learned, won’t deal with them again ever.
Perhaps when I sell the coach I can’t get serviced I will become the social media B**ch and post everywhere of my experiences right now I don’t have time to mess with them but I will.

If I could give a minus 5 to this service department, in Mesa AZ, I would do so. Sure wish that I had read all the reviews posted on the net. prior to dropping off our fifth wheel. Took in my fifth wheel because the refrigerator was not working. They charged me $ 421, only after I put up such a fuss for the $ 541 bill that the bill was decreased by someone who overheard the conversation (apparently a manager) for diagnosing NOTHING. Picked up the RV, and the frig still does not work. The service rep was Craig. My recommendation is you go across the street. La Mesa is a HUGE RIP OFF! They are unethical and rude.

Wow!!! Unbelievable the customer service there. We purchased a 2016 toy hauler at the expo they had in phoenix. Everything was great!!! But when it came time to pick it up. Nothing but the run around and rudeness. .For what you spend there I would expect a lot more. Find another place to go. If I could cancel my contact I would. Still have not picked it up. It was supposed to be ready today. But no word from sales person. Way to crush a dream La Mesa!!!

My experience was quite different from the other reviews. La Mesa was the fifth or sixth dealership my wife and I went to and we enjoyed the experience. Our salesman John was on loan from one of their CA dealerships and he was great. This is our first coach so we needed to be educated. John was patient and walked us through with no pressure, financing with Sarah no pressure and so far working with Craig in service has been very smooth. Craig’s been accommodative as we’re just now locating a truck to haul it out. I also like that they have a no to low haggle policy with reasonable numbers posted on coaches versus other dealers that post 30−40% more on theirs.

Tried again. This time I called about a unit on the website. Was told that it is not at the local lot and in another part of the state. I ask when will there be one locally to look at. The reply was for me to come fill out the paperwork for the «unseen unit». That was the only way to «see it». This place is way to aggressive and they just don’t seem to get it. Based on this page as well as what I have read I am now officially done with them. I am happy to report that out of all the dealers I have spoken to none have been as pushy/​aggressive as La Mesa RV. Such a major turn off.

The radiator on our motorhome leaked and had to be replaced. Went to La Mesa RV to get a quote on the repair. They knew we had no choices, we had to have it repaired. The salesman called the manufacturer of our coach and quoted us $ 6400 just for the part plus shipping. Yikes. I thought I’d better do some homework and called the manufacturer myself and was quoted $ 4000. Hello, are you serious? They were going to make $ 2400 on the part alone plus rake us over the coals on labor. Sorry, no deal. Went to Robert Crist RV and they got us a more reasonable price on the part. We have been looking for someplace to take our rv for service while we are here in the winter. It definitely wont be La Mesa RV.

Well, not to sure this is going to help them learn how to fix their customer experience because of all their prior reviews … but here we go… Went in today with my family to take a look at some of their inventory. Most of the prior reviews said they have a great selection to pick from and they do, just nobody who wishes to help you find something you like. I walked up to the front of the building to find someone to help me with some questions. There was one guy on his cell phone with his back to me so I walked into the front desk and asked for someone else to help. The lady at the front counter asked an older gentlemen if he could help me out. He turned around and looked at me like he was pre-​qualifying me and told me the guy out front on his cell phone could help me out. I run a car dealership in Denver, Colorado and dress up everyday. When I am on vacation I am all about jeans and t-​shirts. So, being in sales myself for the past 19 years maybe they work on an «up system» vs. everyone running out at a customer at once. I walked back out front and the guy was off his phone by then. I wish I could have gotten his name but I did not. I asked him if he could show me a few of their toy haulers and hook up the battery pack to turn on some the lights to see the interior better. He looked at me and told me that the doors are open so I could just go inside. I told him I know that because I have been out there for almost 30 minutes checking them out with no help. So I tried again with him and told him I do have a few questions about two different brands. He then went on about making an appointment to hook them up to the power supply. I looked around and noticed no one else even on their lot. I said, «I know, you guys seem like you are very busy so don’t worry about it.» I walked away to go get my family and get the hell out of there. But being in sales and knowing that if one of my staff treated a customer of mine this way I would pack up his desk for him and show him the front door, I then turned around and walked by him again to go talk with a manager about my experience. He then said to me, «I thought you were already being helped out.» I was thinking to myself how could this guy be for real!!! I had just got done asking him for help. So to wrap this up, the manager seemed to be nice and offered to get me someone else to help. But I could not stand there for one more minute and wanted to go. There was another guy with dark hair that did try to get someone to help. If things were different I would of loved to work with him. Just takes one guy to spoil the experience. I just know that I am going to take this story back to my sales team to remind people not to pre-​qualify customers on the lot. So I guess I did come away with something good from La Mesa RV. You guys have great inventory and great location and I thought it would have been fun to buy my toy hauler from you and take it back to Colorado. But I think I am going to spend a little bit more and just buy it from RV America because they rolled out the red carpet experience for me and my family. Best of luck to you fellas with your rockstar salesman.

This is my 2^nd complaint. These guys are crooks! I purchased my toy hauler from them w/​an extended warranty and not once have they been able to help me when Ive had issues. Their service adviser Jose said «its not my fault you purchased a used coach». I purchased this warranty because they said «don;t you want the peace of mind knowing that if any thing ever breaks we’ll replace it at no cost?», I was pressured into purchasing the warranty and 2 months later when we noticed the floor starting to droop we took it to them and they said they couldn’t find anything in that area that would cause the drooping BUT did find some other issue that they fixed, however they never did fix the real issue that resulted in our floor to rot (a really large area). They assumed no responsibility and we were left to fix it ourselves… so much for the warranty. Our most recent experience was the icing on the cake. The TV is broken and Jose gave me the hardest time when I ask if he could help me without having to take the coach in. I was willing to take the TV out myself to take it in and that’s when his attitude changed and the hidden fees came out. I can purchase a new TV/​DVD combo cheaper than what they want to charge for diagnostic and have to take time off work to drop off and pick up the coach.
I advise EVERYONE to BEWARE before you do business with them. Once they have your money they are no longer interested in helping you when something breaks… their customer service SUCKS!
I’m in the process of looking into replacing my coach w/​a new one and they will definitely not get my business.

Went in to look at 5^th wheels back in 2012. 2 separate occasions we were greeted by aggressive and uneducated sales people. The last guy just plain pissed me off, so ended up going down to Tucson. Whole different world down there. Very nice, no pressure and even has a free café for customers. Ended up purchasing $ 100k RV down there, AND their service is exceptional. It was worth the extra 250 miles r/​t to avoid Mesa.

Well I went into the other LA MESA RV dealer across town and found the experience much better. I young man was very helpful and not pushy at all. He actually showed us some new things that were nicer for our needs. Thank you

Great location, good selection of inventory — but as for honesty, transparency and doing the right thing this place is terrible.
My wife and I stopped in to browse this past Saturday and Douglas came out to greet us. I told him what we were looking for a class C in the range of $ 40−65k something that will hold value so that we could trade it in in a couple years on a used diesel pusher.
He tells us that they just got in a 2008 Diesel Pusher that still needed detailed it was pretty dirty and needs some repairs — but that they had priced it at $ 47,999.
We went and took a look and it was exactly what we were looking for! Sold. Ah not so fast.
We go in do all the credit stuff, work out all the deal points. So we are hanging out waiting on paperwork and the manager comes in, sits us down and tells us that they made a mistake.
Derrick the manager claims that they transfixed the numbers on the unit — it isn’t $ 47,999 but $ 74,999 and that the unit being it had been in inventory for 192 days was suppose to be reduced to $ 72,999. He apologized and asked us if we would like to proceed with the purchase at the list price — $ 72,999!!!
As you can imagine we were pissed. Seriously I just wasted 2 hours of my time, did all the paperwork and they wait till the last minute to tell us they screwed up.
I get it people are human they make mistakes — but I wanted that coach. So you offer it to me at retail. You screwed up, it was a mistake I get it. I wouldn’t expect them to lose $ 25k but they could have made a reasonable counter. «Sorry guys we screwed the pooch. Here is what the book on the coach is — we were going to price it at $ 72k but if you still want it we will do it at $ 65k plus give you a warranty and free oil changes for a year». Anything. But nope take it or leave it.
As we were leaving I realized something. The coach was dirty, needed a bit of body work and some minor repairs — heck it just came on the lot and they hadn’t had a chance to detail it or repair it yet … but remember Derrick the manager told me that the unit was in inventory for 192 days. I went back into the dealership and confronted him. His story is that it did just come in but was in wholesale for the past 7 months in Davis. YEAH right.
Buyer beware!

This afternoon my wife and two other couples headed over to La Mesa RV to look at high end Diesel Coaches. We all currently own high end units, but two of us are in the market to upgrade. Moreover, we all have purchased a number of RV’s over the years and have had a variety of buying experiences, good and bad. Well today we never even made it out of the car before we got a double barrel blast of how this dealer does business. We drove into the lot and were apparently driving in an area that was supposedly posted with signs telling us not to enter, when some jerk off of a manager chased us down in a golf cart and told us we had no business being in that lot. He informed us we needed to read the signs and sat there until we turned around and got out of the lot. Well we retraced our path and there were no such signs.
You would think he would have asked us if he could help us find something etc. before coming unglued and potential customers. Totally uncalled for, rude, and without a doubt a snapshot of what was to come with these guys.
Bottom line, my wife and I will take our business elsewhere and we all will spread the word in our various RV groups, not to shop at La Mesa.

Service was HORRIFIC, I would never recommend this place.
We took our motor home to their service department with a broken slide on April 11. We told them we would need it by June 1 because we were taking a month long trip leaving June 3. We waited, waited, waited, heard nothing, so finally called them around the first week of May and were told they were waiting on a part. Thanks for the great communications (smurk).
The part came in on May 30^th and they promised they would put their two best guys on it and have it done for us by 5:00 on June 1. We were thrilled and relieved, made arrangements for the very large payment to them we knew was coming, etc.
Sooooooo they call us at 1:00 on June 1 and said the two guys had worked on the wrong motor home and ours would not be fixed. We asked if they could work on it late or on Saturday to no avail — they had a «show» and that took priority over us. I guess they value attempting to get new business over those who already do business with them. Well, they have that one wrong, let me tell ya.
So now we have a month-​long vacation with no slide.
Buyer beware — we would never buy from them considering the service and from now on we’ll drive 200 miles or wherever we have to not to use them.
Thanks a lot La Mesa.