Massage Envy – Dobson

Love love looooove Lori! Very strong, sweet lady. Ive had 3 therapists at this location and i will only see her! The other 2 were strong also but didnt have the flow i was looking for… front staff tends to forget to get you scheduled again but are always very nice!

Started going a few months ago. They are great at matching you with your ideal therapist. Just speak up otherwise you won’t be happy. I loved my treatment and signed up for a monthly plan they claimed the following month i was going to get a free twenty min. After I got home from that treatment I looked at my bill and they charged me for it. I will get that straightened out next time I go in. But just beware as each front desk girls seems to be on a different page with things.

So glad I changed locations !!! carmen was great with my facial, just wish she told me it would be 10.00 extra for the vitamin c treatment, don’t mind paying it, just would like to know ahead of time. I have already booked another massage and facial at this location

Have a back pain? Call massage envy to the rescue. If there isn’t one available near you you can always find another one within the valley that might. I got lucky today and booked my appointment 20 minutes prior due to someone’s cancellation. The place isn’t fancy but it’s doable and available. My right back muscles were killing me all day and had to cave in for a massage.
If you have not been to any of the locations you must fill out a form with all the necessary info and areas to work on. If you are a member then you just need to fill out areas to work on.
Karen was my masseuse who was skilled with the 10 rating deep tissue hands. She first asked what needs to be massaged looking at the muscle chart. And used a dry erase board marker to indicate the areas. During the massage she made sure the pressure was deep enough or if it needed to be lightened. She did a really great job in working all the specific areas that was discussed. What a relief! Feel much better! :)
Check out was easy and you can give a tip to them directly or in an envelope at the front desk.

If you would like to over spend for mediocre service, Massage Envy is the place for you! I can say that as a member for over a year, I am not cancelling my account soon enough. I have been to a couple locations and have received pretty good massages and facials, but nothing special. Additionally, the amount of red tape it takes to do things, is not really worth the trouble.
I get especially frustrated upon paying my $ 59.99 monthly fee, then an additional $ 10 product fee, for a facial and then not getting a full hour. (The estheticians always cut into my time by asking me the SAME questions about my skin and preferences every time.) It is not my fault there is a lot of turnover… why can’t they just save my paper work? They also make them relay everything they are doing and every product they are using, while they do it. I DON’T CARE JUST LET ME RELAX! I told one of the girls this once and she told me it was part of their procedure. I have since realized this is done in an attempt to sell me as much Murad products as possible. I am trying to relax– not get pushed into buying over priced skin care.
Their massages are okay. Honestly, I decided I should just go to a beauty or massage therapy school, for half the price and at the very least, the same quality.
I called to cancel my account (they make you go in person and provide written notice within 30 days– fine) and was informed the credits I had gifted to people (I payed $ 10 each to transfer them) will go away with my account. So if I want to cancel, I need to call the people I gave the massages too and tell them to please use them sooner than later. That is NOT how that process was originally explained to me. Now I am stuck in this stupid contract, so my friends don’t lose the massages I ALREADY PAID FOR (plus the $ 10 each to transfer).
This company just wants your money and are not willing to do much to earn it.

Not Recommended… On 2 occasions, within the last 3 months, this location has cancelled massages with virtually no notice and using the half baked excuse that a «Personal Emergency» had occurred. I have a friend that has also had several massages cancelled, with the same personal emergency BS as the excuse. I’ve been a member of Massage Envy for over 10 years, and although I have have not had issues with other locations, I would have to say that this location seems to attract unprofessional and unreliable people.

I had a positive experience with management after a confusing communication issue with the front desk. I want to vouch for the quality of the therapists and the understanding management at this establishment. Would definitely recommend to someone looking for a regular membership and quality service.

I’m updating my original review after finally speaking with the management. My original assessment of Jackie semanis unchanged; tremendous. I want to thank the management for accomodating my issue.

This location is wonderful, there’s always parking. The massage therapists are friendly and the two massages I’ve had were great. The only reason I give this a 3 instead of 5 stars is for the customer service!
I’ve had a massage with Paula and with Kayla and while COMPLETELY different in styles, I’ve enjoyed both:
Paula was strong. I was in pain as she did the whole deep tissue massage. I thought, «this has to be ending soon right?» and «what’s wrong with me, this hurts!» But the next day and later that night I was a noodle and she managed to get every knot, out of place position, and everything fixed. It was beyond wonderful. Paula even went as far as to print out some diagrams as to how to help some of my problem areas. While in the moment I was the biggest pansy ever, I am so grateful to this woman for taking me out of serious pain.
I had Kayla most recently and she was sweet and fun. Her touch was cold and during the hot day, it was so relaxing. Her touch was light, and it was what I needed to physically relax! I always feel like massages are soooo awkward when they’re moving towards some of your more «private» areas, and Kayla didn’t even come near me. I enjoyed it more because I wasn’t tense or uncomfortable. She focused more on literally relaxing me, and I was ready for some food and a nap right after! I left feeling good, and relaxed. Have I said «relaxed» because if you know me — my type A doesn’t relax… ever.
Both of the MASSAGES have been great — like I said — the customer service has been rough. The manager, is probably the most ACE, on top of it person, you could possibly meet. Her type A personality makes me «heart» her! However… the front desk staff leaves little to the imagination. I’ve gone from airhead, to no call backs, to not booking properly, to straight up being hung up on for asking BASIC QUESTIONS. THAT experience would make me not want to come back. The massages themselves have me hooked!

Thanks for the reply. I provided direct feedback through the Massage Envy survey six days ago.

I signed online to schedule an appt. 3 days prior and received an email showing they received my request for a 2 hour massage and facial. I never received a phone call confirmation on the time, so I called the morning of my massage and was told they received my request but no one scheduled my appt. No one even called to tell me the person who does facials was not even working that day. If they had just simply called me I would have tried to work something out. I’ve been a member of Massage Envy for a couple years now and have tried multiple locations trying to find a professional establishment of theirs with really no success. I’ve come to the realization that I have settled for business that is unacceptable for today’s standards and I’m going to cancel my membership and take myself, my family and my friends business also to another facility. I suggest you all do the same!

I have been to another Massage Envy location but wanted to try this one because it was closer. My other experiences have been fine – nothing crazy special but just what you would expect at a massage chain. I booked a same-​day appointment after I woke up with a particularly painful spot. I went in about 10 minutes early to my appointment to find out that my masseuse had called in sick. They did not call me to let me know. And they could not accommodate my appointment with another masseuse. So I left my scheduled appointment with no massage. Kind of the point of going to a chain massage place is that they have a lot more staff available and are able to work like a factory line. Lesson learned for me.

Not a bad massage. Yep, it’s a corporate massage mill place, but we got the «first time» price of $ 39 (I think). That’s not a bad price. But the up-​sell when you’re checking out is aggressive and sort of ruins your tranquil state of mind. They REALLY want you to come back in two weeks and you simply must buy a membership at $ 59 a month. I have no interest in that as I can always find massage deals at much better prices than Massage Envy. But expect an aggressive sales pitch when you’re trying to pay your bill.

It is hard to review a massage location because it all depends on the masseuse. I have gone through 8 different therapists at this location and they were all very good. Each one has a slightly different style, and you have to find what you like and communicate with them. I have finally found a masseuse that suits me perfectly and I will be booking with her from now on! I have been a member of massage envy for 10 months now, my home location is in Gilbert but I Like this one much better. The front desk staff is friendly and helpful and the location is clean and restful. There is nothing ostentatious about massage envy, small rooms with no décor, but that’s not what I go there for. The massages are great, relaxing and wonderful stress relievers. This location has not let me down yet!

I used to go here and get a monthly massage with Dan. I like deep tissue and he does a fenominal job. I just couldn’t afford the monthly membership anymore, as it gets pricy and forget about regular prices.

First time at Massage Envy and took advantage of their first time customer offer for 1.5 hour massage at $ 57. I was dying for a massage that Sunday, so I called around for a place that can take me.
The Venue: Limited parking shared with other businesses like, Starbucks and Jamba Juice. Actual place was surprisingly big on the inside. Several rooms, with dimly lit hallways. Place where I can see was clean and amply quiet. There were a couple of times during my session when a loud banging noise somewhat startled us. Coming from the room next door. The rooms are so dark.
The Service: Spa was a bit late so I went over by 10 minutes. I had a 90 minute massage, custom between Deep Tissue and Swedish. My masseuse was a young lady who was very friendly. So friendly, that she sometimes missed out on queues when I just want a quiet experience. She gave a good massage, and was able to find the kinks that were bothering me for sure. It hurt of course, but it was a good hurt that I felt the benefit even a few days after. She does not use enough moisture though, you have to tell when you want more lubrication. In speaking to her, found out that she has only been with Massage Envy for 6 days and fresh out of school.
It was economical, and service was good for the price I paid. For my 2^nd visit though, price will double unless I sign up for a membership. And at that price, I know I can get better service and experience for a little bit more, else where. At checkout, the receptionist did not push me to sign up, when all I said was I would like to learn more about it before doing so, by going online. I did not get the push, most likely because it was already 12 minutes after closing time.

Went once for the $ 39 intro massage deal they had. It felt like an assembly line. The therapist must have been straight out of massage school and seemed unsure as to what she was doing. The therapist tended to use deep pressure over nerves and too light of a touch over the muscles. I tried to give her feedback when she was too deep or too shallow, but this just seemed to confuse her.
I have had way more effective massages at massage schools (such as SWIHA or Spa Pima) than the one I received here and at a lower cost than this intro one time rate. They try and talk you into buying a membership. Parking is very tight with surrounding business competing for too few parking spaces.

So I signed up with Massage Envy several months ago and I’ve been to a few of their different locations but I seem to like this one the most.
I’ve never had the same massage therapist twice but after my most recent experience with Kelly (cute girl too) I’ll be sure to schedule my massage only when she’s available. I went in for a deep tissue full body massage and she was very professional and exceeded my expectations. It’s important that I stress how good she is, every massage therapist has their own technique… you can literally get 10 different deep tissue massages from 10 different massage therapists so you need to find one you like, and you’ll know when you do. It was truly a great way to start my weekend.
I hate when people mock me for going to massage envy like it’s a cheap or crappy place to go for a massage… I mean come on, really? It all depends on the the massage therapist, not the price or establishment! I’m a paying member, monthly dues are roughly $ 50 and that gets you 1 massage a month… however if you don’t use it, it will rollover into the next month. For a 1 hour massage people generally tip $ 10 – 20 however I tipped Kelly $ 25 for doing such an excellent job.

I’m a bit surprised at the mediocre or lower reviews for this location…
I started at the Tempe Marketplace location, where my boyfriend and I became «members.» We were offered a great deal to sign up, so I figured why not! I was so thoroughly disappointed after the third visit there (on my third different masseuse, my boyfriend on his third as well — even he was disappointed and he’s not a complainer at all), that I tried THIS particular location.
**I know this review sounds perverse, but it’s not meant to be! It’s a plain massage, so get your minds out of the gutter!**
AND BOY AM I GLAD I DID! I found an amazing massage therapist (Stephanie, I think?). She listens, is nice without being fake about it, does deep tissue and relaxation when I want, and is quite amazing at both. She follows requests immediately and is always spot-​on… and, she also has learned what I want. I used to have to tell her «oh, a little bit harder… a little more lotion, I’m getting friction there» and by visit three, she had already figured out what I prefer, and I have yet to have to ask again. She asks me how it’s going at regular intervals (not every two minutes, but also not once in a visit). It’s great. I always book with her, even though her hours are inconvenient with my work schedule.
My boyfriend and I go together, and (since I insist on booking with Stephanie) he always seems to end up with a different girl. The only time he was let down was kind of a «oh, I dunno, it was OK.» So, he’s seen quite a few of the masseuses there and has always been happy — a far cry from Tempe Marketplace!
The one time I was disappointed (I won’t go into detail), it was really a combination of things and I was pretty unhappy. I filled out the survey they e-​mail to you (as I had for every previous massage), and I let out a piece of my mind. I was absolutely shocked — this place had been amazing for many visits, and out of the blue I had a visit that was one issue after another. Within 24 hours, the manager called. She was very nice, conversational, apologetic, seemed genuinely concerned. She comped both me and my boyfriend’s massages that day (though he didn’t complain), and she credited our account with a free massage each in addition.
One last con… I’m 24 and female. Obviously, I would like a massage from an attractive 20-​something guy. Shallow, I know… but I don’t spend money frivolously — this is a treat and I want the full experience just once! My boyfriend and I are always in the couples room, and he always gets a young, pretty female masseuse. So, for a fifth star, just for one single massage, GET ME A SEXY GUY TO RUB ME DOWN! Then, I will return to Stephanie and be fully content. I know most massage therapists are female, but there has to be an attractive male one out there. Massage Envy needs to find him and snap him up. I don’t even care if he’d be more interested in rubbing down my boyfriend. Come on, just for one visit!
If it weren’t for my lingering annoyance with my singular not-​so-​spectacular visit, I would have given this place 6 stars if I could have. But, alas, I’m not very forgiving… so in another two or three visits, they may be securely seated back in my good graces, at which point they will get a full 5 stars.
— Jessica

I was in desperate need of a massage, due to tremendous knots in my back and neck from stress. I was in a moderate amount of pain, and it was becoming more and more uncomfortable for me. I normally don’t get massages because A) I don’t normally need them, and B) thier expensive. Its more of an occasional treat for me. This was neccessary due to the pain that I was in and it wouldn’t go away on its own.
I came here because they have multiple locations throughout the valley, have long hours and and I am familiar with who they are. I called Friday afternoon and made an appt for Friday evening. I was thrilled with the fact that I was able to get something quick, as I didn’t want to wait 2 or 3 days for an appt… I wanted one today, which I was able to get. The downside was, I found the phone conversation awkward with the guy that took my call and appt. I had some general questions, and even though he was polite, I found it to be awkward.
Anyways, I got to the appt early as instructed and filled out some paperwork. The staff were helpful, polite and nice. They tried to sell me thier $ 49 a month massage membership a few times, but were really not aggressive about it, which I appriciate. I don’t want to be a member and pay prices for something that I don’t need/​want/​use all that often.
Anyways, the massage was great! Logan gave me a really great rub down and worked out all the kinks on my back, neck and shoulders. The kid really seems to know what he was doing. I would see him again if I came back to this specific location, and it was worth what I paid. I can now move in comfort, and not wake up with back spasms and serious cramps like I have been for the past few weeks.
In the end, I had a good experience. The Pros: Great hours, multiple locations, with a variety of massages to help you with whatever your ailing from. The cons: after the first visit the price of a massage skyrockets if you dont join thier club.
I would gladly come here again, and had an overall great experience. The fact that I can move again comfortably speaks volumes!