Mega Furniture

I’m surprised at the bad reviews honestly. I went in with my son after looking through multiple stores for a bunk bed. I had a hard time finding something that was sturdy, not too expensive, and nice looking. As soon as I walked in I was approached. I told her what I was looking for and she showed me a twin over full metal bunk. My son was thrilled. I tested it out and told her I needed to call my hubby. I couldn’t get a hold of him and had to pass on the bed. She was very friendly and said if I changed my mind to come see her. That weekend I went back for the bed. The lady from before was not working so another one helped out. I purchased the bed with delivery scheduled for 3 weeks out. Within 2 weeks the bed came. Two guys set it up within 30 minutes, carried out the trash, and left. My son adores his bed and we are very pleased with the entire experience. I’ll be back for an entertainment center soon and update my review whether positive or negative, but for now 5 stars.

On other reviews show this company as a bit dicey. Our initial experience was fine. It remains to be seen for a higher rating until the timely deliver and quality of product we ordered. Delane helped us, and was he was helpful, friendly & knowledgeable about the store inventory. So will see how it goes in a couple of weeks when we move into our new house and the furniture is in place and in use. ;-)

First, I went from store to store to store looking for a vanity. Each place I went to would tell me that they didn’t have any. They wouldn’t even take the time to see if one can be ordered. I walked into Mega Furniture and Keith offered to help us. He went through the computer with me until we found what I was looking for. He was so helpful and did a great job in making sure that I would have this in 5 to 10 business days. I ordered it on December 8^th and called on December 17^th to follow up. I was informed by the store receptionist that the item will not be there until after Christmas, when I said that is not what I was told, she said all well can’t help you. I asked for the corporate number. I then spoke to Marianna and Susanah in Customer Care and I was continually told that no managers were in and there was not one single higher up person there. I said that I wanted to speak to some manager and I was then put on hold for over 2 hours and 30 minutes. At the time, my husband spoke to someone named Myra who said that the vanity will be there on the 22^nd. When I finally got to the warehouse, Julie said that it would be there on the 20^th. I spoke to Susanah again and she said that no one was telling the truth and it won’t be here until MAYBE the 23^rd. I asked to speak to her manager and she told me that he was in a meeting and couldn’t be interrupted. I called the warehouse again and asked Julie to speak to Ray the manager and he told me that he was there since 7 am that morning, which means that Marianna lied to me about no manager being in. I finally spoke to Malick, the customer care manager and he said that they are trying to get it in on the 22^nd. What upsets me the most is the customer care and being lied to. I kept getting interrupted and treated badly by the corporate office. I am hoping they keep their word and if they do, I will change my rating.

Mega is terrible. RUN away from these people. I have other posts, but here we go again. I bought an Ashley loveseat (part of over $ 10,000 in furniture purchased). It broke (actually frame was split from installers?). After 5 months, it was replaced. Last week (before 1 year has been up), the metal mechanism from one of the electric recliners actually broke. It is hanging there and it can’t be used. Mega told me they only replace furniture one (no matter whose fault) and we can get it fixed, if we pay for parts, labor and transportation. Ashley disagrees with this policy, but now we have to fight legally to get them to repair, since Ashley doesn’t do their own service.

You know that feeling like you’re being watched when you think you’re alone?
As soon as I entered the store, I was immediately approached by a young salesman. I can assure you that I am not intimidated by men in any way but I felt like I had a potential stalker. I put an immediate end to that.
I told him if and when I needed him, I’d let him know. However, I was followed around the store anyway. I made it clear that I was leaving when I was approached again. I told them I was NOT buying anything and NO I would not be back.
At any rate, I went to Ashley furniture and got a couple thousand dollars worth of stuff, PLUS, the guy that helped me actually did help me.

Well we just got our new couches today. You can see the brown leather loves seat and couch in the pictures. Unlike other reviewers I have had a good experience so I felt the need to review.
We had been watching the add for sometime and knew we were looking for couch/​recliners. Finally after three weeks we decided to check them out. We did see the same couch online but it was for more or the same price. We even called the other companies to find out more but this couch was on back order. So we decided to check out Mega Furniture! When we arrived in the store we asked to see the black leather couch that was in sale from the add. The sales dude took us to a couch that I recognized from an add but wasn’t the one we came to see. My husband likes to make decisions quick but we walked around a bit more and then found this couch we originally came to see. It looked black on the add but was actually dark brown. Needless to say we got both for $ 1000 and went ahead and paid $ 100 for delivery.
Today was delivery day! We had our floors being done and they had to drop them off in the kitchen. I did have them assemble them before they left. They did ask if I wanted them to be left in the boxes and I said no. They put them together and tested the electrics before I signed. Overall very happy with service and purchase. Wish their warranty covered animal scratches. No complaints here.

Don’t waste your time or money. This company was so overpriced compared to other local stores (such as American Furniture Warehouse a few miles down the street). I’m not saying similar… I compared EXACT same manufacturers, styles, and options. One sofa was $ 500 MORE here! Outrageous!!!

Mega Furniture Store
Victor Lopez
7012 E. Hampton Ave.
Mesa, AZ 85 209
FIRST TIME HOUSE BUYERS BEWARE! The lobby full of upset and angry customers should have been a sign of things to come but I dashed past all the chaos eager to furnish my home. The store manager, Victor approached us. I explained our situation we were closing on our home in 3 days and would come back to make the purchase after closing. He said time and time again not too worry they will not do a credit check just needed information to hold the furniture to keep the «sales price». He also went on to say that we could apply for store credit there and use it at his competitors. Since we didn’t want a credit check we put money down to hold it without obligation. Turns out he ran our credit, no other competitors accept their financing and we couldn’t get our money back. I read the agreement I signed and in very small print it states the no re-​fund policy. It also states all sales are final and delivery dates are not guaranteed. Fortunately I went next store to Mor furniture and furnished my entire house and it was all delivered in 4 days. Even returned the love seat after they set it up with no questions asked. Channel 3 news is doing a piece on first time home buyers in the valley. Cant wait to share my experience with them.

I agree with other review that I wish I could leave a negative star this was the worst customer service experience we have ever had. Took a month to receive the merchandise. While calling to check on our product was lied to when asking for a manager that the name of the manager we found out was the delivery guy. The manager who we found out was the manager when we did pick up our product had no regard for us and made only excuses and in no way tried to help provide satisfaction or apologize when signing for the product it states it was received in good condition and when we did not want to sign that area the delivery kid argued with us. We will never do business with this company ever again.

buyer beware:
the
end

Don’t believe Eric there sales man. He tells you what you want to hear but lies to you. I was promised $ 30 delivery but when they called to make an appointment to reliever they wanted to charge $ 130.00. After being told they could deliver to the store for pick up and we went to the store for pick up. Come to find put that I have to go to the warehouse for pick up. I was upset because I was lied to 2 times. I went to speak to the manager. He was rude, conceding, and unhelpful. Luckily the owner was at the store and he got my items delivered to the store as promised. Unless you are going to deal with the owner stay away from this place.