O’Reilly Auto Parts

This place was consistent with every other O’reilly’s I’ve been to. Had exactly what I was looking for (not at Auto Zone) and was able to get in and out pretty quick.

Great customer Services
Saw I was having trouble finding the right wipers, came to help and put them on the car.

A month ago, I swapped out my alternator and serpentine belt on my car, and bought my parts through O’Reilly. The job went smoothly, however when I started my car, there was a low ‘gruff’ sound as the engine turned over. Today I took my car to get its oil changed and mentioned the strange new noise. After looking for the problem, they pointed out that I’ve got the wrong serpentine belt on my car causing the strange noise, and that I needed to get the belts swapped out before any damage happens to the pulleys. I went straight to O’Reilly’s and told them what was going on. The Assistant Manager Dan helped me out. After looking at the belts part number on my car, the receipt, and their computer system he came to the conclusion that nothing was wrong. During that whole process, he answered 3 different phone calls assisting those callers before resolving my problem. During his 3^rd call, he finally had someone else help me. That person noticed right off the bat that it is indeed the wrong belt. I asked if they could help me swap it out really quickly since I don’t have the tools and they made the mistake of selling me the wrong part. After checking with the manager, he said that they wouldn’t help me out because technically the part they originally sold me «didn’t put any part of my car in danger.»
What should have been a brief visit to the store lasted well over an hour due to me having to wait while the Assistant Manager answered every phone call that came. Extremely disappointed, I told them that this was the last time I would do business with them. They didn’t even apologize for the mistake on their end. Zero customer service…
Their are plenty of other auto parts stores in the area. Use them instead.

I don’t know what happened to this store but they are not customer service driven anymore at all. Plus 95% of the good people are gone. Go to Lindsey and main they are better to deal with and they can take care of commercial accounts also.