Pearle Vision

I was very impressed with the service provided by Dr. Nappi. He provided a thorough exam and explained everything along the way.
I was able to select glasses and I received them the next day.

If I could give them zero stars I would. I have been wearing glasses for over 20 years and I have never received such a poor service in my live. I placed my order over 3 weeks ago still no glasses. When I went to check on the status of my glasses given the fact they said they would call and didn’t I noticed that the lenses were not the ones I thought I order. Then they said that I needed to pay more because the girl who helped me before quote me wrong even though I clearly remember having a full conversation with the girl about how important it was for me to get thin lenses as my prescription is very high. So there I was stuck with having to pay more money for the same service I thought I had already paid. I told them that this was unacceptable as I need to get my glasses ASAP as I can’t see anything with the ones I currently have yet they still said they couldn’t do anything to make things go faster and the sooner I could get them was 4 – 5 days from then. Still it’s been a week and I haven’t heard anything from them. Needless to say I wish I had never stopped here and purchase anything from this store. i would highly encourage everyone to keep driving elsewhere rather than ordering anything from here.

Staff was very friendly, flexible with scheduling 3 of us back to back, and great selection

Totally helped me out with getting me some new contacts after leaving mine in Chicago. Kristy really saved the day and my trip to Phoenix!

Dr nappi is the best won’t ever stop going to him. Every visit gets better with good service. I was even out of net work but still went with him

Check the Google reviews. The doctor actually rated his own service as a 5 star. So don’t believe any of the good reviews. They are never open! Just close when they feel like it. After they bill your insurance they never care if they see you again. I found this place on my vision insurance website. I went in for glasses and contact lens fitting and prescriptions. I wanted to have my eyes dilated. I could tell right away that they did not want to take the time for the dilation. They said we could do it on my followup for my lens fitting. 2 weeks, later. Of course when I was there they had no time again. I never got it done. I will check to see if they billed my insurance for it anyways. These are the most unprofessional people I have ever seen running a medical office.
I had to stop in because the lenses prescribed were horrible and I could not see to work and the lens did not fit one of my eyes. The door and website says they are open until 6:30 pm Mon-​Fri. Although every time I called they said they were closing and it wasn’t even 5:30. I had a Saturday appt scheduled and got 2 reminders, when I called to confirm the time the day before, I was told the doctor would not be there! I would have to come another time.
By then I had been wearing one contact for 3 weeks. The manufacturer website says they are only to be worn 1 – 2 weeks. I called and was told they were fine for up to 30 days. Obviously I have no trust in these people, so I called 2 different eye docs and was told they are 2 week contacts period. Finally I was able to pick up my prescription and sure enough he even printed 1 month contacts on the prescription. I could not believe they thought I would actually buy my contacts through them! When I told them I would find someplace else, they were so rude. I really did like a pair of glasses I saw but was made to feel I was wasting their time and holding them up from closing, so forget it. I will find some elsewhere. They obviously wanted to bill my insurance for my exam, and that is all they cared about. This was the worst experience I have ever had at an eye doc.

I had been to four different optometrists before I found Dr.Nappi. Actually, Barnet Dulaney referred me to Pearle Vision. I had Lasik performed 10 years ago. I was severely nearsighted. Last year I began to need correction. All the docs told me that I would have to wear eyeglasses rest of my life. Dr. Nappi found the perfect fit!