Salus Travel Solutions

Where do I begin — let me start with I have 20 years in the Travel business and the only reason I booked with her is she was local — silly me — her office is out of her home and lets just say I should have gone with the professionals because Salus was not professional at all.
1. She puts my 72 year old aunt on a flight out of Denver at 6am giving her a 4 hour layover in Phoenix… why but she did
2. Paid in full — did I get a receipt NOPE — she sent me 4 emails to sort througth it all and figure it out — She truly is incompetent — who doesn’t give a receipt?
3. Each time I called her it would get voice mail — the only way I could reach her was via email — why because she was moving and couldn’t be bothered to let me know that.
4. 1 month out I always called the hotels for my clients when I was an agent to confirm resort fees and bedding requests and given that this one could not even get me a receipt I made the calls — the first 2 hotels were amazing but the third hotel an Outrigger hotel — well apparently they had made some changes and when I called them I was told the cost was $ 15.00 per day plus $ 60.00 per day — making the resort fee for that stay $ 300.00 more — and not anywhere on the documents sent to me. I emailed — because now I don’t even have her phone number and she was unable to manage getting us moved to an alternate property — 2 weeks later and 2 calls from me as well as some very unprofessional emails from Kristi I was sent updated documents.
5. The documents lacked the confirmation information or the phone number to confirm bedding — the 1 bedroom on the Funjet website showed 2 twins so I wanted to confirm this request. I emailed 3 times and got emails with none of this data and the companies that managed the Sugar Resort had no reservation for me. I finally called and finally got the data requested along with an email stating that she was fabulous — not how sorry she was that I had to call her and email her repeatedly — but how dare I ask her for this super secret data.
6. Finally Funjets site shows 2 twins but when I call the vendor tells me that they do not offer that type of room… seriously can you say FRAUD!
NEVER EVER EVER BOOK with this woman she is trained ?? Hardly