Select Blinds

I am very dissatisfied with this company. If I can do it over again, I would have never bought my blinds from them. Why? The online advertised price was $ 88.00 but they don’t tell you about order processing fee. They charged my credit card on Jan 11. It’s Jan 27 and still no blinds!
The order form said «order typically ship within 3 to 7 business days after order has been placed». I ordered on Jan 10! It’s been 13 business days! I could have gone to Home Depot and picked up my blinds on the same day for half the price!
When I have not gotten my order 7 business days after I placed the order, I called their customer service. I called on a Wednesday at 9 am, assuming they are open for business then. Afterall, we are both in Mesa, we are on the same time zone. I got an answering machine, asking me to leave my name and phone and they will call me back. It’s been a week and I have not heard from them.
If I don’t recieve my order by noon tomorrow, I will call my credit card and try to cancel this order.
Please, learn from my mistake. Do not use this business. They don’t know how to take care of their customers. I seriously have buyers remorse.

By far the worst customer service of any company in business today. They truly do not care about the customers and the quality of their product shows within their service. It is as if they truly don’t give a crap about you. On my order they sent me two sets of blinds which were the wrong style, two additional sets did not have all the parts, and then two more sets arrived broken.
Getting them to fix or respond to anything has been a nightmare. They keep you on hold for 15 — 20 minutes at a time for no reason whatsoever, and there is never a manager in the office. All of the responses are sorry we can’t do that or I need to speak with a manager, who is never around.
I wish you best of luck when choosing this company, as I would never go here again…

Probably one of the worst customer service experiences I’ve ever had. I spoke with a man by the name of Nathan Helbig after ordering 4 sets of blinds and explaining that 3 of the sets came damaged and were poorly manufactured. He asked me to email him pictures and he would respond and let me know what would happen after reviewing them. A week goes by, no answer. I call them back up and speak with a man by the name of Jeremy Scandrick I let him know about my conversation with Nathan and he tells me to send him the pictures so he can take care of it, a week later still no answer. Tomorrow i dispute the charge and they can retrieve these blinds out of my garbage.

I have purchased from these guys a half dozen times over the last 8 years or so and they are great to work with every time. I have never had a blind come in not sized correctly. I did have one with the cord not working right but they sent out a replacement right away. They have excellent service and are very friendly which is refreshing.

My first order experience was good. I just started replacing all of the blinds in my house. I started with two. The two in the dining room. It was a bit shocking how much lighter these blinds were than the existing blinds I had purchased 15 years ago. Yes, they are thinner cheaper slats but they looked good and I loved the valance. So, I went back to my order history to order four more of the exact same blind for my living room. When I finally got around to installing them I discovered that even though I ordered the exact blind they came with a different valance. When I wrote to the company asking for the valances to match I was told that I ordered without «returns.» What? I clicked the same product as the last time, how was I to know what a return was? I was told the valances would be an additional $ 12 per window. This is for blinds that I only paid $ 40 each for initially and the other valance is no additional charge. Well since they have a 100% satisfaction guarantee I sent a response.
The bottom line is: either I pay $ 44 to take advantage of their satisfaction guarantee or $ 48 to purchase new valances.
«The $ 12 is per valance. If you would like to proceed down the exchange route, under our satisfaction guarantee, we can do that. Please ship the valances back to our office at:
Select Shops
1910 S. Stapley Dr
Suite 137
Mesa, AZ 85 204
From there, there will be a $ 20.00 restocking fee (that is not per valance, that is for all four) and we can send out the new valances with returns. The cost of shipping on the new valances out will also be at your expense– $ 24.00. I just assumed it would be cheaper and less time consuming to place the new order at $ 4/​ft rather than going through the hassle of sending them back.»
As a side note, I have a total of 37 blinds hanging in my house. I have only replaced six. I guess this business has not read the book. «Customer Satisfaction is worthless, Customer Loyalty is Priceless.» It costs significantly more to attract new customers than it does to keep your existing ones. The sad thing is I had already referred them to one friend that already placed a large order with them. I will be sure to update her as well as anyone else that will listen to shop somewhere else.