Shasta Pools & Spas

THIS REVIEW IS FOR THE SERVICE DEPT :
I have a Shasta Pool that is about 8 years old. Recently I needed some service for an underground leak and some other equipment failure related issues. Based on poor experiences that I have received from other companies, I decided to call Shasta Pools Service dept this time to come fix the issues. I figured that if they did not fix it right, they would offer a better warranty than some of the other companies that I have dealt with.
I received great service setting up my appointment through Kathy (602−532−3887). The technicians that came out to my home (Joe & Felix for the leak & James J for the other issue) were all professional, clean cut, courteous and they did a great job both during the job and after when they cleaned up the area. They were on time for both appointments and when they estimated how long the work would take, they were spot on in their time estimates.
Overall, I am very satisfied with the support that I received from Shasta Pool Service and their price is on par with the other companies that I have had come out to do work on my pool systems. I will be calling Shasta for future service needs going forward. Nice job folks!

I’ve owned two Shasta Pools… the best pool you can buy!

I went to the Phoenix Home Show last week and scheduled an appointment for Shasta to come out and give me an estimate for a new pool. The appointment was for 9 am this morning. At 9:40 I called their office and cancelled. If they can’t keep an appointment schedule how the hell are they ever going to get a pool done on time. I have other pool companies I can call.

We had heard Shasta was the best pool company and when we bought our new home we contract with them. Our salesperson was good at the beginning but after the pool construction began we had a very difficult time getting him to return phone calls. The construction was delayed and seemed to drag on forever. We opted for the in floor cleaning system which so far seems like a waste of money. In fact we had to buy a robotic floor cleaner for $ 1,400 just to keep the floor clean. It took a month after the pool was done for Shasta to install our wok pots. They said they couldn’t find them in their warehouse. Right now we are waiting for Shasta to come and inspect the floor cleaning system, straighten the diving board and check the salt chlorinator. As of now they weren’t able to tell me when they would come out. Not good enough performance to recommend Shasta.

Lifetime warranty on the in-​floor cleaning system: If you’re the original owner of a Shasta swimming pool, some parts have a lifetime warranty. Yesterday I noticed my in floor cleaning system wasn’t working as designed. I took the distribution box apart and found the plastic gear assembly was worn. I took that assembly to Leslie pools in Tempe where you must take it. They gave me a new replacement without any charges. You must show a valid ID so that they can verify that you=re an original Shasta Pool Owner – no issue with that. The same warranty applies to the pop head cleaning heads. The cost of the gear assembly would have been $ 129.99 but no charge due to warranty. They gave me full instructions to install this part – they weren’t needed as I know the system – very easy repair.

We used Shasta for a pool in a new construction home and found them to be hit or miss across most areas. Our salesman was pretty unprofessional, standing us up at one appointment and not being prepared for another which forced a reschedule, wasting a Saturday morning for my wife and I. I reviewed the proposed drawing and decking and the measurements seemed off. after running it by our landscaper, it was confirmed that they had incorrect decking heights. Glad I reviewed their work…
Throughout construction, we were kept in the loop on progress which was great. Their service team also did a great job initially in dealing with service calls.
My one complaint since has been that we received a free one year filter clean from them where they would come out to clean the filter and teach us how to do it. What I did not realize was that it expired at the one year mark. When I called to ask if they would still honor it a month past expiration, they declined to and said I would need to pay $ 150. I would expect most other companies to honor a simple offer like this after buying a pool that is multiple tens of thousands of dollars, but they did not. Very disappointing.
As a whole, I have trouble recommending Shasta. The pool itself is great, but poor sales and design service along with poor customer accommodation really hurt our experience.

Very professional, we were thrilled with them. Our pool was over 22 years old, plaster rusting through and tiles falling off. Badly needed to be redone. I took a few bids from other companies. Shasta’s was about $ 2000 higher than others, but they just seemed far more knowledgeable. The others all seemed to rely on subcontractors, who each had their own schedules and warranties, whereas with Shasta it was all through them. Start to finish they did a great job at helping us choose what we wanted, showing us the pros & cons of different surfaces, and keeping us informed every step of the way as to what would be happening next, and when. Couldn’t be happier.

I see there are some negative reviews but I can honestly say that our experience was very positive. Once the project got started they were very attentive the whole way through the project. All the workers were very kind and always cleaned up at the end of the day. We received regular calls to update us on what the next step would be. We had them install quite a bit of decking and a grill/​fridge area. We love how it turned out and would recommend them!

We’ve nearly completed our pool and patio project with Shasta and have had an excellent experience. They have been transparent and communicative throughout the project — no surprises. We also had them build an outdoor kitchen with a grill and fridge with a gas hookup. We now have a beautiful backyard with minimal maintenance. I highly recommend these guys.

I just bought a house which is in need of some minimal deck repair work. I scheduled an apt with Shashta to get a quote. I thoroughly explained how the area in need of repair is VERY MINIMAL (about 10 sqr ft). The receptionist was VERY accommodating, but once the rep came to my house he told me that Shasta has a 200 sqr foot minimum. Thanks for letting me know AFTER I left work early. I called the manger, Mike, who was very understanding at least. So if you need deck work, be sure its 200 sqr feet or more!

Shasta is the absolute best pool company. We were treated exceptionally well right from the time we walked in the door. They have a nice, although kind of dated, office with multiple pools to look at. The designer was extremely helpful. He built exactly what we wanted, not just what he wanted to sell. You could tell he just wanted to help us ‘build our outdoor lifestyle’ as he put it.
Their quality of work is top notch. We even worked a fantastic deal for landscaping since they had a 50% off promotion going. We did not even know they did landscaping, so it was a welcome surprise to get everything done at one time. I would absolutely recommend Shasta.

Unaware pool service was scheduled I arrive hone to fund a van parked in front of our driveways.
I call out in both yards to see who is back there and no reply.
I cover half the yard and call out again and finally get some sort of response.
I ask the guy to either pull into the driveway or move vehicle so it’s not blocking drive. I also inquired about what he was doing to which he replies «um, and who are you?!»
I am officially po’d now.
‘scuse me, you’re trespassing and asking who I AM?!
I am the home owner —
NOT liking.

We bought a new home recently and called Shasta and made an appointment for them to come by, so we could get some ideas and prices. The appointment was for 9am, at 11am I called to see why they weren’t here, after giving my name I was put on hold for 5 minutes. After being on hold I was asked for my phone number, which they had already and was told they would get back to me. It is now 12 o’clock and have yet to hear anything. SHASTA YOU HAVE MANAGED TO LOSE MY BUSINESS. THANKS FOR NOTHING. I will find a company who will appreciate my business and is dedicated to customer service, unlike your business.

This review is for the service dept. of Shasta pools, not a store.
I’ve never had a problem with the guys who came to do the work on my pool equipment. The problem is with the people who answer the phone. I noticed last time I called, I would be put on hold by the automated system for a long time (like maybe 10 minutes or more). The only way to get to talk to someone was to leave a message then I got a call back within minutes. I thought that was really strange. It happened twice. So I scheduled a service call.
A few days before it was going to happen, I had something come up and needed to cancel. I called, again had to leave a message after being on hold to speak to a person. When the rep. looked on the schedule, she said it was never even put in the system! Too strange for me. I’m not calling them again.

We were working with Paulo at Shasta Pools to get the pool design we wanted within our price limit. Paulo was not helpful in his suggestions (i.e., we told him we wanted a rectangular contemporary pool and he would present a drawing for a round oasis type pool) There weres MANY lags in communication, from when we would leave Paulo voice mails or emails and the time when he would get back to us. Paulo continually complained that email didn’t work and wasn’t efficient. (Seriously? What century are you in?!!)
At the end of the month, there were «special deals» that were expiring as they wanted to pressure you in to signing. Then Paulo would be busy and not get back to us and say «don’t worry, I will take care of you as you are my special customers and I will make sure you get this deal next month.» When we got to signing, Paulo tried to pressure us into signing for a bigger pool. We didn’t want a bigger pool. He then lowered the price on the bigger pool. When we tried to understand why he couldn’t offer the same incentives on our smaller pool design, Paulo wouldn’t phone us back.
We finally had enough of this frustrating experience and looked on Unilocal to discover that Thunderbird Pools had 5 stars. From the first phone call to Lisa at Thunderbird to dealing with Cohl the whole experience was different. We wasted months with Shasta and from when we started talk to Thunderbird till we signed to move forward with the pool it was less than 2 weeks — and they love email! If you are thinking of building or renovating a pool, check out Thunderbird Pools. You will thank me!

Shasta built my pool in 2006 with a raised spa. The spa now leaks due to an internal Pipe leaking. Contacted Shasta and they said it was not covered by their warranty, it only covers structural issues. Shasta warranty is not that good, dont believe the hype about being a Shaster master pool… all these pool builders use the same contractors and Shasta doesn’t give any better support/​warranty then the cheaper guys do.

When we moved to Phoenix we knew that a pool was a must. Shasta built our pool without any problems whatsoever and at a good price too! Such a refreshing experience compared to the last time we had a pool built.