Sheraton Mesa Hotel at Wrigleyville West

I was skeptical about booking here based on other reviews. The hotel itself is nice rooms are comfortable and it’s better than the Hyatt.
However the front desk staff definitely needs some training! When we checked in the clerk failed to give us information about our club lounge access and complimentary breakfast which was included in our reservation. If you make this reservation they need to give you access on your keycard and it is located on the 3^rd floor.
I would expect the staff would look at the reservation and tell you all you are entitled to during your stay, that did not happen.
We had an exhausting flight and I didn’t catch this until the next day, when I asked another staff member where breakfast was she incorrectly directed us to the hotel restaurant. When I reviewed our reservation I noticed we did book a club lounge suite and this had to be an oversight, we asked the front desk clerk about this and she stated that because we had a special rate and the hotel is privately owned non of what we had reserved to be included in our room was included. Makes no sense, then we showed her the paperwork had her look at the reservation & pull up the website again and she apologized for her mistake they should have given us access to the club lounge and the continental breakfast (which isn’t more than plates of granola bars and stale looking bagels and cereal boxes anyway).
I would consider staying here again, but you pretty much have to tell the staff how to do their job and make sure you get everything you signed up for because the staff are obviously incompetent. I still can’t believe the staff didn’t give us the information or even know what our reservation included, I don’t know if this is lack of training or they just don’t care to provide good customer service. I’d have to say it’s the latter based on other similar reviews about the lack of friendliness and problems with reservations.
The waitress at the restaurant is overworked and very very nice, the cleaning staff are also extremely helpful and nice.

This hotel is really nice! All of the staff is super friendly! I squally come here for work training 3 times a year. They now have a Starbucks inside which I am totally loving!!!
Surrounded by the river view park this hotel is great for anyone looking for a get away. Shopping centers and restaurants near by along with freeways as well.

Booked with hotel for 3 nights didn’t make the first night and still had to wait until after 4pm to be checked in the following day!!! They seem to be going the cheap/​conservative route with employees as the bar tender/​waitress/​room service attendant seem very over worked but still managed to have a very pleasant disposition. Unfortunately for me i left some clothing items in my room, so as soon as i notice i call the hotel 6am, the guy answering the phone states while he didn’t see anything to call back around 8 when the housekeeping manager arrives but no one had checked into my room since my departure so it would likely still be there, WRONG!!! Not only was the item not in the room but someone indeed had and was currently in the room while i was calling, they could’ve simply called the guest or ask upon their check out, this hotel is a joke yeah its my bad for leaving my items but you’d think a company the likes of sheraton would be a little more concerned to find out whether or not they have thieving housekeepers or not??? At any rate I’m on a web crusade until i get a better answer than what was provided to me today!!!

Stayed at this hotel for a business conference and everything from the hotel side was really nice and well arranged. We had breakfast, lunch and dinner and all three were really good. Staff is attentive, really clean and new, standard king room is big and the shower is spacious. I even got to enjoy a swim in the awesome lap pool. The prices we paid were really good for what you get. No issues with anything

I could not agree more with some of the low reviews on this hotel.
Here’s my story:
Booked my stay for Cubs spring training. Got here early in the morning and as no rooms were available, they were willing to hold my bags. This was probably the high point of the trip.
Get to our room. Room looks great with a nice view of the pond out front. We had 3 adults and 2 kids so we were using the sleeper sofa as well. Pulled it out and there were old sheets just crammed in there. Clearly nobody bothered to take these out and wash them. Next, realize we need some extra towels as we had 5 ppl and only 3 towels. Well, towels never showed up so we had to go find some seeking out house keeping to give us extra.
On the 2^nd day, we ran out of toilet paper. Called front desk. Nothing happens. Called several minutes later and after having to go downstairs and use the fitness center bathrooms, we finally got our toilet paper… an hour later. And of course they just bring up 1. Don’t most hotels give you one and then at least a backup??? Also, I forgot to mention that we had a blood stain on the pullout sofa sheets which we just covered up thinking housekeeping would replace. Well, guess what, house keeping didn’t even replace those. They just re-​used it!!! UGH! So gross.
We ran out of shampoo/​conditioner on Day 2. They never once replaced toiletries during our 4 night stay. So again, we had to go ‘find’ some by seeking out housekeeping in the hallways.
We ran out of tissue paper on Day 2 as well (you can see a pattern developing). We left the tissue holder sideways on the bathroom counter so that they would know that it was empty. Well, they came and didn’t even touch that. They left it exactly as it was. We ended up getting some more from front desk after complaining on Day 3.
And top it off, when we got back to our hotel on the 3^rd and final night, house keeping didn’t even bother to show up. I mean, I guess it doesn’t even matter since they basically didn’t do much of anything when they were here so it’s not like we missed anything.
Unfortunately, the vibe throughout the hotel is that they just don’t care.

DO NOT STAY HERE. PROXIMITY TO BALLPARK NOT WORTH IT.
Spent 3 nights here this weekend. The service was so laughable, I was waiting for a hidden-​camera crew to pop out. Guess joke was on me.
Trying to be as brief as possible.
Room wasn’t ready to check-​in at 6:30 because «housekeeping just didn’t show up today.» Rooms are cluttered with too much furniture and poorly laid out.
Restaurant service was abysmal — slow, apathetic, and completely green. The last morning there, I was given a pen and paper and told to take my table’s order. At the end of the meal, after walking up to grab the tab, confusion set in when I had to fill out the tip. How much did I deserve?
Three umbrellas adorn 5 pools. Get there early to fight for shade.
NOTE TO INVESTORS/​FRANCHISEE: You are leaving hundreds of thousands of dollars on the table by your gross understaffing and inadequate training of those that are employed. You are sitting on a gold mine and I’d guess it’s only about 10% utilized. Every guest in the hotel that we came across had the same experience as we did. Get your act together and turn this into the trophy it should be.

Looking to book a staycation and I called the hotel number twice letting it ring 20 — 25x. Nobody answered. This was 5:30 in the afternoon on a Thursday, during spring training, the busiest time of the year. This is actually hard to believe but in this day of failed parenting, especially in terms of the basics, it doesn’t surprise me.

Very clean, friendly staff, Great location! My room was huge, it’s located directly between a city park and the Cubs’ spring training site, there’s easy parking and the hotel is in 100% great repair.

Nice hotel. I work in the fashion industry and travel a lot. Company has Sheraton Points stay here it has an upscale restaurant I didn’t try a huge bar I didn’t have a drink at but a huge business center right in the middle of everything so I got a lot of work done in between seeing accounts.
If your here in March go see the Cubs the stadium is across the street, I highly recommend this hotel.

I chose this hotel to stay on my vacation to Phoenix in Jan 2016. Excellent room with a great view of the pool, cozy lobby with fireplaces, very friendly and attentive staff! Great customer service, and well appointed rooms! I would highly recommend this hotel, and also looking forward to my next stay there!

The facilities are beautiful and what a great location! We arrived in the «off-​season» (when the Cubs aren’t at Spring Training across the street) and attended a conference. The conference facilities are well designed and comfortable. We enjoyed coffee service, pastries, and lunches catered by the hotel and the food was above expectations.
One less than ideal experience was attending an after conference gathering in the poolside bar. This venue is also well designed and beautiful. Unfortunately it was understaffed at the bar and the two staff working had great difficulty hearing orders, taking the full order, and then processing the payments. Summarize it as taking waaaay too long to get the attention of the staff, waaaay too long to place an order and receive it, and then waaay too long to process the payment. UGH. Tedious. This caused a traffic jam at the bar which delayed the networking goal of the guests.

A beautiful hotel that has so much potential! The service on the other hand, needs a lot of work!
Took my mother here to see the hotel (she lives out of town, but I live nearby) so that we can plan my graduation. We thought this hotel would be the perfect spot to invite all of friends and family to stay. It’s new, beautiful, and such a convenient location. While looking at the hotel we thought it would be a good idea to grab lunch at their restaurant «Stats». It was 12:30 when we entered, we stood in the empty restaurant while employees at the bar chatted amongst each other. I made eye contact with them but NOT ONE of them greeted us with a «hello» or «how can i help you?». I’ve never entered a restaurant before and been flat out ignored. Maybe they thought we were just looking around, but if that’s the case, as employees in the service industry, a polite welcoming would do just fine.
After that, my mother and I decided we would move along and continue with our plans. We went to the front desk to inquire more about bookings and possibly a private party. Again, the service was absolutely disappointing. The concierge only handed us a small business card and told us everything would be online… and left it just at that! Now if people are in front of you trying to inquire about booking a lot of rooms and possibly having a private party, you would think they would put in a little more effort, information, something?!
We walked out of the hotel completely disappointed, unwelcomed, and considering other options. Such a shame because the hotel itself has so much to offer.

My 2 sons and I just stayed at the Sheraton at Wrigleyville In Mesa. First of all, the lobby is extremely well designed and contemporary and far nicer than you would imagine from the exterior (with a Starbucks off to the side). The hotel has a really big kid friendly pool with swim up bar (although it wasn’t operational when we were there) and 3 other smaller pools one of which is chilled to 60 degrees! Very nice to sit in the sun and yet be pleasantly chilled, ya know? Water is expertly maintained and clean despite the wind that day.
Our room was adequately sized w 2 queen beds and a giant window. Beds were VERY comfortable and bedding was immaculate. We kind of wished there was a minibar with snacks for the kids but that’s not a deal killer. One bummer was not being able to order in-​room movies, but Showtime and Encore was fine.
Heads up: the food served from the restaurants inside the hotel are LEGIT and very well priced. Frickin fantastic!
The hotel is right next to Sloan park and the fishing is good to go. Lots of stuff for kids to do around.
All the staff at this Sheraton were VERY friendly, and special shout outs go to Taylor, Sarah, AJ, and Erica. They were all really nice to us.

After only a couple nights at this place I’m already counting on this hotel to be our place to stay for spring training next year. If you’re a Cubs fan, you must stay here. Their training facility is on the same lot and about a 2 minute walk to the right field gate, it’s awesome. They’ve only been open for 3 weeks and everyone on staff is incredibly friendly. We’ve had a couple of meals at the restaurant downstairs, both meals were delicious and honestly, the prices were very fair. The theme in the restaurant is a sports bar which is cool, very laid back. The pool area is awesome, and all pools were heated. There are a couple of things that you can tell are kinks that will be worked out, such as ice machines not working and a little confusion with how to make the power work in your room. Overall, loved staying here. Did I mention there’s a Starbucks downstairs? Way too convenient. Will be back soon!