The Home Depot

The staff at this location were extremely helpful and friendly! My sister and I definitely needed all the help we could get and were pleasantly surprised by the assistance we received!

Again, another Home Depot with another different store layout. Confusing as ever.
The employees are nice and helpful though. However sometimes there aren’t enough to them and you have to wait to get some help.

There are a few places that a man can go to escape the estrogenized world that we live in. One is the shooting range and the other is Home Depot! I come here on my lunch break and shop for things I may or may not need but give me a sense of well being and an Idea that all things are right in the universe! Thank you Home Depot… Thank you!!!

I must say I don’t always feel like the service is poor in this or all Home Depots but today was an experience. I waited in garden for Over 30 minutes for one garden associate to help me the register, but she never came the line was a mile long in the garden department and when the cashier was finally free he told me she was the only one who could help me (I did not expect him to step away, was just hopeful he would call for backup) I then preceded to seek out a flatbed cart that I could use to start helping myself and even that was an exhausting process. Every cart in every aisle had some overstock of plants on it. Outside there were two more carts with excess plants on them as well. I located one cart that had several of the same plant and I stocked the shelf just so I could have a flatbed cart. (There were none inside either) phew!
Finally ready to get what I need and still no one was available to answer my questions. I finally made a purchasing decision and got what I thought I needed and a young girl approached me and asked me if I needed help. I will say better late than never she was pleasant and even helped me load my vehicle I was super impressed by her. I really wish I could remember her name SHE deserves 5 stars. This was exhausting and unnecessary a 20 minute trip turned into over an hour. Silly. Please get your people some help. I live nearby and want to feel good about shopping with you.

I was in Mesa Home depot 2 days ago, looking for light beige paint, a standard color for trim on my door. I asked the female employee if she would look at the sample strips and match this, i brought in my own sample– She refused, saying it would not match– she would not even LOOK at their many samples. I then went to another store and they said it was no problem, matched it, and mixed it up in no time.
This employee was lazy and not servicing the customer– if i did my job this way, I would be fired! Forget Home Depot!

I’ve shopped here for years. The staff is always extremely helpful and know about the department they are in. I only had one problem which was not even their fault. The door I bought was not made properly and would not work because of the frame being manufactured at a 90 degree angle. However, when I called them to get help they came out that day with a new one so I would not have to go to bed that night with out a door. They took the original one and took care of the manufacture’s paper work. Not to mention saved the day for me and my child. Thank you Home Depot

This is the WORST Home Depot we’ve ever shopped from. No one knows the return policy. We’ve shopped here for over two years and pretty much never had a problem until today! OMG our two tresses died and they found one on our credit although we purchased both on our credit cards, then they won’t even give us credit for one of the tresses and we just purchased the tresses two months ago! Be aware hard working people do not go to this store, it’s a rip off!!!

I absolutely love this Home Depot location. I have come here many times for different reasons, everytime they have had fantastic customer service and have been able to help me get the things I need. Me being not so home repair savy, they are always able to lend a helping hand and assist me in getting the proper materials. There are always many floor associates there to ask questions to! Definitely recommend!

I’m not a very handy guy, so when I go someplace like Home Depot, I really need some guidance. On this trip, I was looking for a 24×24in plywood board and didn’t know where to start. When I asked the guys in the lumber department, they knew right where to direct me, and they even cut the board to the size I needed. I’ll always pick Home Depot over other hardware stores because of experiences like that.

This location is helpful… if you can find someone to help you. On more than on occasion we have had to hunt down someone to help assist us in the window area, appliances area and the paint area. However, whenever we have gone here over the years for anything in the garden area we have always been helped promptly and the trip is easy breezy.

My experience here has been pretty limited to the garden section, but for a fella who’s just getting to know the gardening of the fine state of AZ, it seems to have everything you would need.
My big focus has been fighting the early weeds in the yard, so I popped in for a little weed killer and a pump sprayer. Sure enough, there’s a variety of everything you would need. Broadleaf killers, total vegetation TNT, and sprayers in lots of different sizes.
Other than that, this is your standard Home Depot. Lots of stuff for home electrical, plumbing, paint and more. And never enough orange apron men and women running around to help.

I would put NO STARS or negative 5 stars if I could! People here are RUDE! Called to inquire about a grill and was on hold for a while, not the problem, when a lady finally answered the call, I told her I was calling to see if they have a certain product I was looking for… Her response…, «what?, I don’t know? Hold on.» Then she hung up on me! I called back, to try it again, a man answers, said, «ummm, hold on.» Then hung up on me again! So, nevermind, will look elsewhere!

I have frequented this store a number of times and have had a good experience. It is a bog store and sometimes it is hard to find things, but the staff is helpful and is able to point you in the right direction.
Compared to other Home Depots, i would say that this one is above average. My recommendation is to ask for help when looking for something, it will save you time and aggravation later. The Home Depot staff is knowledgable and is very helpful.

terrible phone and customer service. absolutely awful. will never use for installation of anything again. They overcharged me and were completely inconvenient. I don’t care what the deal is. Never again Home Depot.

WHY I have company in town with long grass:
Bought Toro «Guaranteed start» mower from Home Depot (Mistake one). after one season, stopped starting. (?)
Took it to a mom and pop shop, they said its under warranty,
so stuffed the thing BACK into the trunk of my Civic and drove to the tool rental place on AZ. Kaleb said «Oh yeah these torros suck, it’s known for clogged carbs. needs a $ 15 carb clean. NOT warranty»
I told him I had company coming in town in 8 days, and asked if he could get it out quick. he said, yes, a few days, may be up to a week. I waited a week and called, got surfed back to the voice mail line 3 times before getting a human on phone. Human knew nothing about my mower and assured me it WASN’T yet being worked on. said to call Kaleb back after 2. Called back after 2. got surfed back to voice mail 5 times before getting operator on line. Kaleb wasn’t working, just got screwed over by day guy who didn’t wanna deal with me. Finally got operator, she got a ‘head cashier’ to walk over and answer phone. she knew nothing and could not find my order WITH a name, and invoice number. said ’ I don’t normally work over here.’ no shit. She Then spent 10 minutes with a manager standing next to her relaying everything I said to the manager and everything the manager said to me. long story short, there were STILL 50 machines ahead of me after 7 days and they couldn’t move it up. Manager assured me that Kaleb would be ‘talked to’. FLAT OUT LIED TO ME ABOUT TURN AROUND TIME what a complete d-​bag thing to do. THEN ran me through a grinder of voice menus, people in tool rental who won’t answer phone, and head cashiers and managers who cant find customers even with a last name and invoice number. so now I get to GO GET my lawnmower and take it back to the mom and pop shop and explain to my guests that my lawn looks like hell because HOME DEPOT is to CUSTOMER SERVICE as NICKELBACK is to ROCK MUSIC.

HD… Lowes… All the same to me. Shot out tho for the military discount!

Ladies in the flooring section are very knowledgeable and helpful. Though I do think they are a bit understaffed, they were gracious and friendly. Fairly large in stock flooring section compared to other stores.

Unilocal is about being 100% Honest, All the Time right… Well here it goes.
Was in dreaded Mesa & had to run in to this Home Depot… Not my first choice. Ive been to Home Depots across the valley and certain Home Depots I feel comfortable walking the whole store by myself… but not this one. I don’t know what it is, Who knows. All I know is that we went in looking for something and came out empty handed, HOW does that happen at Home Depot? Went to Gilbert and found it at Ace Hardware.
I wish I could tell you what the issue is with this Home Depot, Maybe its just me. Who knows… I’ll shop Home Depot in Gilbert.

The installers used by Home Depot were not competent for installing two doors in our home and the quality of the doors was inferior. About three years ago bought a front and side door. The installers broke the concrete door step installing the front door (we had to patch and repaint the concrete) and cracked the frame. The side door was not squared up so now it hangs funny. The quality of the front door is so poor that after just 3 years it has big cracks and is warped. The crack in the frame keeps the door latch from remaining in place. It is pitiful to need a new front door in just 3 years (our prior front door lasted 40 years).
A more recent incident has us switching to Lowes for future home improvement materials. My husband put a Home Depot product in our shopping cart and picked up the instructional brochure to find out that it was only in SPANISH! NO English instructions nor brochures. We put the product back and went to Lowes were we could buy it with English instructions (this is the USA NOT Guatemala). When we emailed Home Depot with our concerns their response was «sorry to lose you as a customer.» The appropriate response should have been, «we will make sure to have products and instructions in English in US stores.»

In California if you went to a Home Depot and someone actually grunted at you there, you were completely lucky. You might as well run straight away and buy a lottery ticket, because grunts from CA Home Depot employees only happen when the stars are aligned and some moon is in your house and some crap. You know what I mean.
It’s the complete opposite here at the Home Depot on Country Club. Being a new home owner, I practically live at Home Depot. It’s not like I’m handy to begin with so walking into this place full of DIY items and crazy crap I’ve never ever heard of before, I feel extremely overwhelmed. Lucky for me the staff here at this Home Depot are extremely friendly and helpful. Not only will they take the time to walk me to the aisle where the drywall anchors are, but they will also ask me about my project, if i had any questions, and if I needed help with anything else. A Home Depot employee spent 30 minutes with me picking out the right bug killing spray because I really wanted to go all Terminator on some cricket’s asses. 30 minutes. So nice.
I plan on coming back to this particular Home Depot often for all my crazy home needs. Next project: Installing the garbage disposal. Pray for Mojo.