The Palms at Augusta Ranch Apartments

This place is truly awful! They are infested with roaches and they refuse to maintain the apartments. While I was moving my things into my apartment I caught a man robbing a vehicle in the parking lot. Manager Rebecca wouldn’t refund any money after I paid a deposit and then realized exactly what I was moving into. She kept saying that «this is not the kind of business that she runs». Clearly it is the kind of business that you run since you refused to fix the problem. I asked her if she would live in the apartment that she rented to me and she refused to answer the question. If that’s not indicative of what kind of place this is I don’t know what is. I will be writing a bad review a day until my money is refunded. I will also be contacting the Better Business Bureau. Absolutely DO NOT rent here!

This was originally posted on 2÷4÷2015. Buyer beware! Overpriced and non «luxury». Many apartments here have leaks and mold including mine. I have spoken with current residents and past residents. Same problem, and never fixed for months. Yet my rent is paid every month. No sense of urgency. The office doesn’t return calls and does not follow through and breaches their own contracts. My carpet is soaking wet and smells from the rain. Yes. An inch of water under my carpet. Marijuana smoking on the premises, and absolutely nothing has been done about it. I have a disability and have been retaliated against when I didn’t back down for my rights. I wouldn’t give this community one star. It deserves zero stars. Two years and the most horrible experience I’ve ever had renting. I will never rent another apartment again.

Amazing staff, especially Maggie! Great place to live, beautiful well kept landscaping, nice pools and responsive maintenance staff. Family oriented community of what seems to be a lot of long term renters. Always felt safe, everyone in the complex was super nice. I would highly recommend this complex for families in the east valley.

My husband and I moved here about a month ago and I absolutely love our apartment. We are in the B1 (smaller 2 bedroom) floorplan on the ground floor. The floor plan is great! Nice open living/​dining, lots of natural light, amazing Roman bathtub in master, open kitchen with tons of storage (I have a ton of kitchen stuff and I still have an empty space here)… it’s perfect! Our carport is right outside our front door and we were even able to get a garage right across the way (only $ 50 extra).
You can walk to Albertsons, Chinese food, pizza and much more. Super convenient location close to the 202 and 60. Yet it’s tucked away in the privacy of the Augusta Ranch community (their hoa security also patrols this complex) so it’s quiet and really homey.
I will say it’s difficult to get a hold of the office staff by phone, but anytime we walk in we are immediately greeted with a smile and taken care of. Cheri and Maggie have both been great helps!
We had a few things that needed fixed (tub stoppers leaked and a light bulb was wonky) so I put in a maintenance request online one night. By the time I got home the next day all was fixed — quick quick quick!
Overall I love this complex (and I have lived in 3 other apartment complexs) & hope to stay here for quite awhile! Would highly recommend this to anyone looking in this area.

Pros–
Great location for shopping, restaurants, etc. Less than 10 minutes from Superstition Springs
Great pools
Landscape maintenance always up to date
Great gym
Parking usually pretty open
Gated community
Cons–
Office staff may need to begin using a planner/​calendar system. Several times we have made requests for maintenance, new keys, garage setup, etc. and normally have to return 2 – 3 times to remind them of missed appointments, etc. Doesn’t seem as organized as it should be.
Cigarette smoke. people smoking next to the pool, IN the pool, next to the gym all the time. It’s pretty inconsiderate.

I absolutely do not recommend this apartment complex to anyone. Go ask around before you sign a lease. I have encountered a lot of scorpions and bugs during summer months. It appears this place is infested.