Turn Style Consignment

This place is okay… But I tell you one thing the staff there is really rude and customer service is not one of their strong suits. And heavens forbid you don’t understand their consignment hours especially in the weekends they will have ur head on a platter I think I thrill found the queen of hearts there and she will be off with ur head! Lol
I would go to the ray and the 1 – 10 location best!

Fun consignment store. If you aren’t looking you will find an armful of treasures: furniture and accessories and clothing/​purses/​shoes. It’s a thankless job and they are a wiz at merchandising and grouping the furniture side. As other reviewers mentioned, they are very particular: clothes on hangers, and they do not take everything, only what they think will sell. They must get a lot of people wanting to sell their junk, as they get a little grumpy, but hey, if I get cash or credit for my junk and their work, it’s a win win.

Stumbled into this store by accident and I’m so glad I did! Lots of really cute clothes and jewelry for great prices. The sales staff was courteous and professional. Will definitely be back soon.

Horrible service! I walked in with two bags and which I literally just took off hangers at my home and put into bags for easy transfer. Everything was clean and not even wrinkled. When I got there they said they probably wouldn’t take anything because they are NOT on hangars. But said they would look through. Not even 5 minutes later they call my name and tell me that they won’t take them because they aren’t on hangers. But asked if I would like to donate them. Are you kidding me! I brought in purses and all name brand merchandise, of course they want me to «donate it» so they don’t have to give me any money or credit. Such a scam and horrible service! Very disappointed.

When consignment items are stolen they offer you a receipt to claim on your taxes. So what was the point of trying to consign them? From now on I am just going to donate to Upward Foundation or Big Brothers Big Sisters and get a tax receipt. No point in wasting my time driving back and forth and waiting to talk to somebody.

This is a great store lots of treasures to be had. Staff is always great and pleasant to work with I am a consigner and a buyer and I look forward to coming in and see what new stuff is hitting the floor! These girls work fast too if I bring something over the weekend it’s usually on the floor in days. I consign with other shops too and I get my best checks from this store. It always seems to be busy. Roxanne is awesome! She is knowledgeable and always helpful! I often ask her to critique my stuff and let me know what things sell best! I want my items to sell and so do they. so just try to make sure you items are as presentable as possible because it goes on the floor fast. Also compared to other consignment shops they take ALOT of my stuff! If I bring in 100 pieces other shops may take 12 item where they will take 82 and most of them will sell!

Unique finds but staff (particularly the manager) very unfriendly and condescending. I’ve been in store dozens of times but she never changes her sour disposition.

I love shopping at turn style consignment, they have great home fashions, furniture and quality clothing.

I have been a resale fan since I can remember and was excited to see the new store in Mesa open but after several visits I can tell you that while the staff for the most part is cheerful and helpful there is one glaring exception — the manager (owner?) is completely ill suited for any retail position. I have heard her be completely rude to consigners on several occastions. She ranges from rude to raging rants and I felt terrible for the people that she has clearly embarrassed. I will never return to the Mesa store again and I urge to you avoid this place as well.

The manager is so rude!!! I have been a long time customer to this business and I could not believe how she treated other customers, the staff and myself. She’s like a tornado! So watch out for her!

I was in Turn Style today and have never been treated so poorly. I really don’t appreciate being talked down to. The dark haired woman who has been there since this store opened, was so rude to every one of us who were trying to consign. Excuse me, but isn’t that her job?
Not happy and very glad that there are many other places to go where they appreciate their customers.

Awesome selection, horrific staff! I have been in this store at least 10 times, and I would say five out of 10 the staff is sitting there talking about each other-​God for bid you interrupt ask a question…
Unfortunately, will not be returning… My daughter and I don’t want to «pay» to get treated like crap. It really is a shame, it could be a fabulous store!

I have had the same experience as those listed below. I went in today, first to go in and ask if they are currently accepting items. When I walked in the ladies at the counter full on glared at me. I asked, and they said up to 25 items. I retrieved my bag from my car and walked back in. I was directed to a woman in the back and before I even walked all the way up to the counter she said «Most people like you want cash and thats not what we do here» Confused, I asked for her to explain. She said I should go try elsewhere if cash is what I want thats closer to my age. I’m almost 25, not sure what that meant. Anyway, I tried inquiring once more about how its run there and she again directed me to «Name brand exchange» down the road. I left immediately with no plans of returning! They will not last if thats how they run business!

I have received several good checks from items that I put on consignment at this store, and I could not be happier with the staff or the store. This is a consignment store folks, and they are upfront about their rules of operation. I fully expect to carry in my items when I bring them in for consignment, and if something is rejected, I do not personalize it. I think their pricing policy is fair, and I will continue to take items to this store for consignment.

We’ve consigned items at this location on two occasions. Both times we left feeling pretty blah. The people receiving our items seemed bothered by having to do so, they seem to exert as little energy as possible when responding to questions or even pleasantries, and we’ve yet to hear a «thank you.» So, as far as customer service for the consignee goes, thumbs down all the way. We’ve made a few bucks — more than we would have by just letting the items collect dust at our house. As far as a shopping experience goes with them, the merchandise is nice, the prices range from reasonable to kind of high. Customer service is a little better when you’re a shopper vs. consigner — but not much. Good customer service just doesn’t seem to be the culture at this location. Neither does just being pleasant. Too bad. I would’ve liked to to like them.

MAKE THESE RUDE AND DEGRADING PEOPLE GO BACK TO WHERE THEY CAME FROM!!!
They must be from somewhere where people are cut-​throat, rude, and criminally un trustworthy. Because that is how they treat their customers. The few times I’ve been in there, I have witnessed sellers getting treated poorly in one way or another.
This last time I was in, a kindly little old lady was being talked down to and scolded like she was a child. I was outraged! She obviously was physically disabled and the woman (manager?) would not help her carry a box.
Not only that, but their policies on selling items is unscroupulous. As residents of Arizona, we need to let them know that we are not going to stand for a business like this to be here in our state.
If you or someone you know has gotten ripped off or treated poorly by this business, please post your account of what happened.
If you read my other posts, you will see that I try to balance out my reviews. I have nothing good to say about the management at Turn Style Consignment. This kind of business does not belong here.
³⁄₂₀₁₆: Does anyone know if all the bad reviews about management has caused them to make any changes? Thanks.

clean store! All of the items are clean and free of stains and gross smells haha. Most consignment store you have to rummage through the bad stuff just to find a gem. This place has tons! It’s easy to walk through and stuff is organized so it’s not overhwhelming. The manager always has a smile on her face. I have consigned quite a bit of clothing and furniture and the manager always makes me feel like she will get me the best deal and put my stuff out in the open so it will get sold fast. I love this place i recommend it to everyone!

I was shocked at how poorly I was treated at this store. A woman named ‘Roxy’ was cold and indifferent when I went in to consign some clothing. They make money selling my stuff, and have the nerve to treat me poorly. She acted as if I was bothering her by making her do the job she gets paid to do.
Someone needs to provide ‘Roxy’ with some customer service training. I don’t know if she is the owner, but she certainly acts like she owns the place, and would prefer to not be wasting her time there. Perhaps hire some people that understand the value of customer service.
Recommendation: Don’t waste your time at Turn Style. Go somewhere where your business (as a buyer and a seller) is appreciated.

Horrible customer service. Employees ignored my request to pull and return my items and before looking for my items said they were probably stolen. The consignment manager said to go home and she would call me if they found it. The consignment manager complained of «so much theft at this store». the corporate office is no help either, they won’t even answer the phone. The styles are old lady and out dated. not even good vintage. I am sure this is where leather goes to rot and polyester lives on forever!

Nice place. Found some really good buys on the furniture side Well organized. Could use a few more vintage things, but that’s just my taste. I think my daughter would like it. Friendly on the furniture side kind of snooty on the clothing side.