Verizon Wireless

Worst experience ever!!! Not only were we misled about the ««Free tablet «but we’re were also misled about our first bill, it was double what they quoted!!!

First off, I went to the location less than a mile from my house on val vista, and Maria treated me HORRIBLY! I mean just the worst possible sales woman out there. So after dealing with her incompetent skills, I decided to drive 6 miles out of my way to this location, 1438 S Power Rd. SCOTT CABARL made all the difference. I mean talk about patient, calm, knowledgeable, and dedicated! This man, turned my opinion around and made me a believer. I was there to update my account and was there for quite some time, but Scott made the time fly by like nothing! I enjoyed my experience so much, I decided to buy a case for my Sony Xperia through him, and once again, I must have passed six stores that sell my accessories, but I made it back into his store, because I KNOW the service he provides is impeccable!
Top notch SCOTT CABARL!!! I really appreciate the quality service you provided me, and HIGHLY recommend anyone seeking a VZ Wireless Tech, to go hunt him down!!!
Again, you rock!

Just got done at this place and it was one of the worst experiences I’ve ever had. If you’re not buying accessories or trading your phone in they look at you like a crazy person. All they care about is making the most money off you and when they realize they aren’t going to their attitude completely changes.

The worst Verizon store I have ever been to. They will scam you anyway the can. My phone broke and I went to get an up grade only 3 months before renewal. Sales rep told me he worked a deal and it would be about $ 200. It was late and I didn’t argue. He threw stuff in a bag, setup my phone and sent me on my way. The next day I looked over the reciepts. I didn’t have to buy anything! The $ 200 was for an accessory package with things I told him I didn’t need or want. He had told me it was part of the special to get the early upgrade. Just spent an hour waiting to return the crap I didn’t ever want. The manager Sammy said it was an unfortunate error. Almost seemed he was proud of his staff for almost getting away with it. Shady place don’t trust them.

avoid this verizon store they lie to make sales like car salesman and if you dont catch it your stuck in a contract or paying for stuff they said was free, dont trust them read everything before you sign, I have been lied to twice and ripped off twice from this site its all about the money they want to make a sale at any cost so customer beware.

I went into this corporate store to help my father upgrade his 3-​year old cell phone and plan. I have worked in retail a long time, have been a manager myself and I must say that the «service» received at this store was appalling! I’m not even a Verizon customer and this store will keep me that way…
The corporate employees were very impatient and short with us from the start. Looking at plans, they refused to take the time to explain anything to me or my father, who is a very analytical person. They did everything they could to pressure my dad into a more expensive, high-​data plan without explaining how he might benefit from it (after all, he averages less than 0.3GB of data per month!).
All our questions were met with sales pitches and simple «no can do» answers without offering explanation or alternatives.
For some reason, the first associate we spoke with got on the topic of tablets and tablet data plans, while my father and I were still unclear about what to do with his phone!
All in all, there was simply no eagerness of the staff to really assist us as people and it became clear why the corporate store has you «take a number» when you arrive. Insensitivity seems to be the lifestyle there.
I ended up taking my dad to a «GoWireless» Verizon retail location after seeing them treat my sister well and we got all the help we needed. They were far more patient in explaining the plan details and proposed changes to my dad. They actually helped him save money after reviewing his account, all without sacrificing any services.
When we walked out of this Verizon corporate store, we were both ready to pull our hair out. When we left GoWireless, my dad had a new phone, extra money in his pocket each month, staff we knew we could rely on and a smile on both our faces.
Verizon, you should be ashamed of this store! Honestly, there’s no sense in spending another dollar on any brand marketing until the problems with the ethic and poor customer focus in this store are resolved. You’re losing money every day things remain unchanged!
My father, who doesn’t like making big changes and still believes in brand loyalty, was seriously considering switching carriers after dealing with the associates here! Knowing him as well as I do, that really says something.

These reviews are so right this is the worst store I have ever been to. There is a man who works there named Jason that is the rudest person I have ever met. I have only found one sales person in there that knows what they are doing and has a good attitude.

Worst service of any VZ store I’ve ever been to, and I’ve dealt with several in several states. «My word is pretty much gold» is what I was told by one employee (Sergio) when he said I didn’t qualify for an early upgrade (20 days before my 2yr contract expired) and that manager approval wasn’t an option. He was wrong, in spite of his pride. Next visit was just as poor from a customer service standpoint. The store a few miles down the road (ValVista) took great care of me, and renewed my confidence in VZ.

If I could give this store 0 stars I would!!! They replaced my daughters phone that was under warranty and then came back and said we need to charge you there was water damage! They never said anything while we were there, I believe it’s their way of making money off of people!!! I will be changing all three phone lines to another carrier not to mention, telling everyone i know to not use them!!!

If I could give this store and the company a lower rating I would. I went in to the store to simply cancel a plan because I’m moving abroad. I knew that I was going to have to pay a cancellation fee, which made how they treated me worse. Basically, they couldn’t cancel my service in the store and I was forced to call their customer support IN THE STORE, which I was hung up on twice! It took me over and hour and a half to simple cancel one phone line. What made things worse is they wouldn’t let me cancel the contract for an entire month so I had to pay for the cancellation fee + another month of phone service that I couldn’t use because the phone was not compatible in Europe. The manager was obviously trying to hide from me because he made one of his least experienced representatives work with me and he made sure to look busy on the opposite side of the store.
BTW, I wanted to sell the phone back to the store, which I was quoted $ 100 a few weeks prior from their customer service. When I arrived to the store, they told me the phone was now worth $ 33. How does a phone in perfect shape lose $ 77 of value within weeks?
What angers me the most about Verizon is how I’ve been a customer with them since 2002. When I move back to the states, I will NOT sign back up with Verizon. Verizon is a horrible company.

Was helped by Amii & was very happy all around. Switched from iPhone to Android and made a lot of changes to my plan. Surprisingly easy & had me in/​out in about an hour.
Helped by someone else when my fiancé went to change phones/​plans & it was not the same. My 5-​star rating is because of Amii. We went back in a week later & she was there. Got us squared away with a smile & a very good knowledge of her product s & services.

Well here’s a fun update on my experience at this Verizon Store. Sydney in sales took it upon herself to «update» my account in such a way that only provided my with 1 Gb of data a month either through sheer incompetence or in retaliation of my denial of accessories. A call to Verizon customer service fixed this issue where they are not paid on commission and are actually there to help the customer. I found out that i was supposed to be on a 6 GB per month data plan due to my previous unlimited plan which had expired when I upgraded my phones. No matter what the answer is, either retaliation or incompetence neither is acceptable from a customer service standpoint. I welcome any contact form Management at this particular store to speak with me as there are serious issues going on at this store that need to be immediately resolved before I or anyone i know will continue to do business there again.

This is without a doubt, the WORSE Verizon Wireless store in the valley. Go elsewhere if you want polite, nice customer service. All verizon wireless stores leave a lot to be desired, but this one rates a 0 in reality, not a 1 star.

Worst customer service ever! Customer service told us to come in the store to change out a battery and charger it took them over an hour of fighting with us in store before they finally handled it.