Vivint, Inc.

I love my system! The rep was very knowledgeable and friendly. And it was installed that same day. It was smooth and super easy from beginning to end. The equipment is so much better than my old system. I love that I can see and talk to who is at my door through my doorbell now. Couldn’t be happier!

This would be ZERO stars. My alarm goes off when alarm is not armed, just when we open doors or windows. They are giving no directions, I have been calling since February to get an appointment, the appointments have either been cancelled or there was a glitch in the system. I spoke to a supervisor who won’t fix the appointment problem. Just rescheduling. You would think they would be concerned with the system failing and the problems with their scheduling they would get someone out asap. But NOPE Not at all, they don’t care. Don’t get them. Horrible company.

I would give zero stars if that were an option. I have had multiple malfunction with the sliding door device that set the alarm off and police showed up at my house. I received a fine from the city every time (since u used their services for malfunction) and Vivint won’t pay for it.
For the first 6 months they were charging my account (which u r obligated to have automatic payments) more than the contract rate. I have to call their billing department multiple times and every time they said they fixed the problem but I would still be charged more. This occurred for 6 months.
The window brake unit was malfunctioning and while they were over to fix it the police showed up because the tech didn’t put the system on test mode. Again I got stuck with another $ 100 fine from the city that they didn’t pay.
I don’t turn on the alarm system anymore since something always malfunction and I get charged $ 100 from the city. I’m paying for something that does not work.
After all this I still have to wait 2 more years for the contract to be done. DO NOT USE THIS COMPANY

I own 3 vacation rentals and I wanted to try out some security and home management systems that would allow me to lock doors, set thermostats remotely. Vivint seemed to be a decent company to try out. The system worked well in the beginning, even though I told the installer that AT@T had bad reception in the area, he installed it anyway. I have issues being able to change things remotely now and they will have to come out and change it to a verizon system. They can be out in 2 weeks. I decided to see what the cancellation of service would be and they let me know it would be $ 2000 to get out of the 3 year contract I signed, I have been having these issues for one year. The way I see it, if there is an issue that needs to be taken care of, they should respond in a timely manner and 2 weeks out, on a security system, is unsatisfactory. Before you go with Vivint, please look at options that dont require long term contract. This technology is abundant today and there HAS to be better deals. If I were to sell the property, I would still be liable for the attached system.

This company is terrible! They’ll knock on your door without proper licensing, they are prolific at spamming email, they recently changed their name from APX Alarm to hide from their «F» rating on the BBB, they currently have a «C» rating (terrible), they have faced government action from the states of Oregon, California, Arkansas and Louisiana (check it out on the BBB). The only people that would ever buy from these guys are individuals on their door step that make a hasty decision and don’t review companies. Terrible organization.