David’s Bridal

Went in looking for a bridesmaid dress. Customer service at this location is AWFUL! The employees acted bothered and exasperated when I asked them for assistance or had questions. The fitting rooms are uncomfortable, no mirrors inside, so you have to come out of the fitting room with men sitting there and kids running around and check out your dress. No thanks!

I want to first start off by saying I am not a bride, but the ladies here made me feel so special. I shared with the office manager that I read on google their reviews and they were horrible. I was very skeptical of going to this location but it was the closest to my house.
When I walked in I was greeted by the office manager, she confirmed my appt and told me how long I’d have to wait and pointed me to dresses I would be looking at after showing her pics from their online catalog.
Here comes the good part: my dress specialist was Remah. She was professional, sweet, and went above and beyond to find dresses for me. She could tell when I didn’t like a dress and she went to help me find others. She even took photos for me and helped me FaceTime a friend for his approval of my dress. Her professionalism was above a 10!!! I ended up finding the perfect dress in my size and walked out of the store feeling great as if I was a future bride.
You guys are great!!! Highly recommended by me.

It’s the worst customer service crew ever!!! They are rude and don’t care about customers. I went to this store to buy my wedding dress. I told the lady on the front desk that I was looking something simple and at that moment she said: «go to that area and look for your self because there is nobody who can assist you.» When I picked the dresses I liked someone came to me and asked if I really can afford a dress, that makes me feel bad and of course I wanted to leave this store as soon as possible. My advice, take your measures and buy your dress online. Better deals, no rushes and if you don’t like it you can easily returned it! Or find another store to buy your dress!!!

First of all.. Let me start off by saying how rude the employees are. I went for a last minute dress shopping.. Had no idea you HAD to have an appointment.. Lady didn’t even give me a chance to explain my situation on how urgent I needed the dress. store was not super busy and still like that she didn’t see if there was any way she could make a space for me… needless to say I will never go back and I do not recommend it.

I went to David’s bridal today with my parents and one of my bridesmaids to find a dress for my March wedding. I was a little nervous being a plus size bride and I didn’t want to get shoved into tiny dresses. Well I didn’t have anything to worry about. Rema was my stylist and she was just amazing. She came over and met me and my family and immediately got down to what I was looking for. I really wasn’t quite sure what kind of dress I was looking for only that I was leaning more toward lace. She pulled a few dresses and after trying each on she asked what I liked and disliked about each of the dresses. The 5^th dress I tried on ended up being the one! Rema was never pushy and I felt like I had plenty of time to decide on the right dress for me. We all had a wonderful time trying on dresses and I would definitely recommend David’s to anyone else getting married. I am really excited about getting my dress in and I have to say at first I thought ringing the bell would be a little cheesy but it really was fun! THANK YOU SO MUCH REMA!!!

I purchased my wedding dress from David’s Bridal — that experience was fine. However the alterations did not have my dress ready for pick-​up because a few small items. When I came back at my scheduled appointment time (confirmed in their system) they didn’t have my dress ready for 1.5 hours and then when I got home the button on the back fell off and half of the eyelet hook enclosure was missing. Terribly quality, no time to fix, very disappointed.

I had a wonderful experience at this location on 12/​14/​2014. I didn’t have an appointment but the manager on duty found a way to work me in. The management and staff made my group feel extremely welcomed inspite of not having an appointment. Rema was wonderful! She is very patient and actually cares about her guests. The store had a huge selection of things for me to choose from and I ultimately found my dream dress here. Thank you for the great shopping experience.

Do not, under any circumstances ever let this location ever do any kind of alterations for you! They will over charge you and try to hide it.
I had purchased my dress from the lewisville location and after it came in I tried it on and it fit perfectly. Nothing needed to be altered just needed a bustle. They showed me what styles I could choose and I took pictures of them all. The one I fell in love with is called an under bustle and was told it would cost $ 50 for my dress.
I went into the mesquite location today to have jt bustled and showed them the picture and they got to pinning away. After spending 30 minutes pinning the hem asked if I approved. It looked ok but was way different than the picture. When I went to check out the cost was $ 115!
I paid got in my car and broke down into tears. I called the lewisville location and they encouraged me to go back and tell them I’m not happy and to try and have my money retuned. After another hour and many tears they did refund my money. But they wanted to take out all the pins and tore up all the alteration receipts. And wasn’t wanting to give me back any of my transaction receipts.
I took my dress back to the lewisville location. Took less than 5 minutes to pin up and looked better. Best part it only cost me $ 50.
After I mentioned this to a few of my bridesmaids they said they had very similar experience with the mesquite location.

There are too many brides for the number of associates working. My associate did not ask me one question regarding my wedding or direct me toward any of the dresses I had saved online. Only at the end of the experience did she tell me that the dress I had saved wasn’t avaliable. I definitely felt disappointed by the experience.

They have beautiful dresses but recently when my friend had us get the bridesmaids dresses from David’s Bridal I was no happy. The dress was 150… We had to order it online and when I received it and picked up up at the store it was all wrinkled. You would think they would worry about that! The dress also didn’t fit! It fit way to big! My friend had called and they offer to fix it for free. It was a different story when I got there! They were charging me 40 plus a rush fee! There was no way I was going to pay that amount of money after having to spend 150 already. I think the worst thing was when the employees didn’t bother to keep to themselves. The ladies that would alter the dress were speaking Spanish lucky for me I surprised them with my Spanish. Who ever works the front also was being unprofessional and talking about me I heard her. Really any comments about customers should probably wait till after they leave! End of story go to a Mexican Bazar and have it fix that same day for 5 bucks!

So im getting married and i needed a dress!
Davids Bridal was suggested by a few girls i talked to so i checked it out. I first went to the website and skimmed through the dresses and found plenty of dresses i liked in my price range. I made an appointment online and it was confirmed immediatly via my email and then they called within hours to confirm on the phone.
I was helped as soon as i walked in and given a consultant. My consultant was Kalista (sp?) and she was awesome. She wasnt overbearing or pushy and really tried to find things to fit my style i was going for.
It took about 10 – 15 dresses and there were a few i liked but then she came back with a dress that was apparently new to the store and it was PERFECT! I knew it was the one as soon as i saw it on! Most of the dresses i tried were not in my size (2) so i was having to try them on in mostly 6 – 8’s. This one DID come in a 2 so i got to get it and take it home!
I am not a froo froo’ey kind of girl and i was terrified this was going to be a horrible experience. It went so smoothe i was actually having fun trying on all these dresses even though some werent what i was looking for.
So i had a great experience!

Decent selection and good service…