AutoZone

Seems like they have a new manager and staff. Excellent experience today. The customer service was great. I can really tell the difference from before. Thank you!!!

I had a really nice experience here. Being a female, I am already on the defense when I visit these establishments.
I had an issue with my Jeep. The battery, decided to call it quits. The retailer inside was straight forward and nice.
My review has yet to speak for itself. Mr. Dennis, the gentlemen whom
helped replace my battery went above snd beyond for me. He kept a professional, kind hearted, and informative demeanor. Life’s stressful… this place makes it easier. Gold star to Mr. Dennis. He was AWESOME! (PS your coworkers speaks fondly of you).

Sometimes a battery just leaves this world too soon… Hello, WARRANTY!
I’m probably not the first to say, keeping all your receipts for batteries, tires, and other parts that have a warranty on them is so clutch for your car. Just get a nerd folder and put it in your glove box with all your receipts.
I was told by my AAA angel to get my battery checked out since he wasn’t getting a charge on it. Going to AutoZone first thing in the morning wasn’t necessarily on schedule, but it needed to be done. I mosey’d into AutoZone barely having put a comb through my hair with my receipt in hand to show that my battery wasn’t one of the lucky ones, and what did I need to do.
One gentlemen was sent out to connect the doo-​hickey (read previous review) and couldn’t get anything. While he wasn’t the most directive of employees, I followed him back inside to see what the next step was.
I want to say Fernando? didn’t blink an eye, and let me know that he’d be replacing my battery shortly. No questions asked, in 15 minutes, I was on the road with a new battery.
You’re not going to get someone chatting you up about how wonderful of a day it is, and how lucky we all are to be alive while they pull your dirty old hunk of crap battery out to replace it, but you are going to get quick service that’ll have you back to your schedule in no time, and I’m cool with that!

They had everything I needed for my oil change, for a reasonable price. One issue I had my last trip was that the oil filter machine was out of order. Luckily I had my old filter with me in the box, so I went outside and double checked which one I needed. Generally good service and good prices.

Yes. I am a female. I am short, and am mistaken to be younger than I actually am, which works to my advantage for a lot of things, but in the case of automotive issues is more annoying than useful.
I have been to this location on a couple of occasions for random items. Bringing a roommate for items for their cars, stuff for my cars, and so on. I purchased a battery here in July. When my car was dead yesterday, and a simple google search and reference to my owners manual, I determined that it was my battery, but I am not mechanically inclined.
The gentleman who helped me today was the same one who helped to install my battery in July. He tested the battery, and determined that it was not my battery, and noticed corrosion on one of my terminal cords (not on the terminal itself), and tried to help me jump start my car so I could leave, but my precious vehicle would not start again. A manager came over to help after the gentleman helping me was suggesting that I did not know how to start my car. The gentleman helping me asked if I had ever had my battery replaced and when I stated that yes I had, as I have owned the vehicle for 12 years, and he stated that I would have to replace it again until I had the cable repaired. I do believe that my car is very special, but not so special that even with perfect cables, the battery will eventually need to be replaced, but he stated that car batteries are good forever, which I know not to be true, even under the vest of possible circumstances.
The manager used a different tester and determined that the battery was indeed gone, the other tester was broken, and reminded the other guy to pay better attention. They did replace my battery at no charge.
I will go to an actual shop tomorrow (today is Sunday) to get the cable replaced. I do not appreciate someone telling me that I do not know how to start MY car that I have owned for 12 years now.
I will be coming back to this location because in the past, I have had good service in the past, I will just try to bring one of my guy friends with me in order to maintain some sort of credibility. I really wish that in 2014 this was not the case, but oh well.

Staff here is very helpful and most are knowledgable too and that’s surprising considering most of my other auto parts experiences. This is currently my go to brick and mortar parts depot. I will 100% continue to buy parts here. A+++

This Autozone is actually a lot better than most other Autozones you’ll find anywhere else.
The staff here are actually helpful and don’t sigh or look at you crazy if you ask them what they might think is a silly question. They helped me with numerous projects repairing my car with everything from changing brake pads to changing my thermostat.

Service ALWAYS sucks so bad at this place. They ALWAYS treat people like shit. As if they hate being bothered when you ask for advice or help on something.
I wish they would stop mean muggin’ and do the Job they are payed to do.
I would much rather go out my way from now on and go to another auto parts store then come here again.
Stay away from this place like the Black Plague! …Unless you like getting horrible customer service.
H

This AutoZone is on the way to my car guy’s house. Until this year, I owned a piece of shit car that needed constant maintenance. Every trip I’ve taken to this AutoZone has required a return trip to return a part given to me in error.
This could be chalked up to user error on my part, but even when I have a sheet of paper coaching me on what to tell the clerk, I’m ultimately given the wrong part (because the clerk knows better than my mechanic friend), and have to take yet another trip to switch things out. I thought this would change when I bought the new car, but the lady who helped me on my last visit still managed to give me the wrong oil filter, even after looking at my vehicle paperwork for the relevant information.

Oh the joys of car ownership! Previously I had to visit AutoZone to get new brakes, which was fast and easy (at least easier than actually changing the brakes). Recently my Check Engine light decided to come on which usually means I enter panic mode worrying that if I don’t go to a mechanic RIGHT NOW my engine will explode. Considering it’s all of two minutes to plug a widget into the vehicle and read the code it always bothers me when a mechanic charges $ 50 for a «diagnostic fee» when it’s the vehicle computer telling him what’s wrong. But worry no more! AutoZone has a great service where they will spend those two minutes with the widget and print out the code from the computer for you, allowing you to diagnose the issue yourself. Maybe even fix it if you’re inclined to do such mechanical labors.
So, five minutes of my time and good customer service to save me $ 50, all completely free? Thank you, AutoZone.

This Autozone is right next to where I work. So, when my car wouldn’t start and had to be jumped off (twice), I took it here to get the battery checked. There’s nothing fun about buying a new battery, but they made it as quick and painless as possible. The guy came out and checked my old battery to confirm that it was dead. They had the new battery in stock and he installed it for me right there on the spot for no extra charge. As a bonus, my old battery was also from Autozone and had a warranty which covered half of the cost of the new one. Score.

Great place to stop when you need auto accessories quickly. They have great hours too as they usually stay open pretty late. It is small then Pepboys but the staff is much more helpful.
Autozone locations also offer additional free services such as error code computer diagnostics. I had an error light on my dash and they gave me a printout with details of what was wrong. (This was done at the Covington location but I believe all of the stores do this).