Firestone Complete Auto Care

Very friendly, not pushy, and recommendations have been spot on. I trust my car w/​them & that is a hard earned trust issue. Thank you Firestone!

I’m done with firestone. I thought everything was fixed correctly; however, upon checking my trunk and back seat today, I found out I was wrong. Grease marks and stains all over the back seat. The trunk is almost completely disassembled. The carpeting and lining are all bent and out of place. Screws are missing, carpet is ripped… un-​freaking-​believable. Horrible, horrible job returning my vehicle back to me in appropriate condition. My trunk is area is now in need of repair. Ridiculous. Avoid firestone. The people may be nice but the end result for me is frustration and damage.

I had a vehicle emergency during Mardi Gras and my 2 usual mechanics were not available so I went to Firestone. I knew I would be paying higher prices than my usual places but I was hearing metal grinding on metal when I hit my brakes and I was a bit desperate and they were available. My review is a 3 star because I had an even split of pros and cons.
The con– when they called me with the diagnostic results, I was given a laundry list of things to be fixed. If I had said yes to everything, I would have easily spent well over $ 2000 and I had made it clear that I just wanted the brake problem fixed so that’s all I authorized. I’m sure the other work needs to be done eventually, but it wasn’t urgent and I can get it done for less. I don’t like it when salespeople are pushy but they did back off when I said, please just focus on what needs to be done today to get the car back on the road. The pros– they did squeeze me in during a busy day and they did fix the problem in a timely manner and they were very nice.

I went in the other day for a standard oil change and a tire rotation. The manager Mike told me that I didn’t need a tire rotation and that I need a brake fluid change instead. One I got it done I drove away thinking everything was golden. Within a few days I noticed that my brake light was on as if my parking brake was engaged. I parked my car for 2 days and went on a trip and when I returned I noticed some fluid by my back wheels. I opened the hood I looked at the brake fluid reservoir and I was just about empty. You could image that I was pissed as hell. I went back to Firestone and asked for Mike the manager, and told him that «you sold me the brake fluid change and that you will fix it» he said ok. It only took 15 minutes and he had 5 guys working on it. When it was completed all he said was «thank you.» He didn’t even apologize for almost killing me, didn’t offer any compensation for my troubles. Not even a simple «sorry»
I don’t not recommend anyone going to Firestone on Clearview. They obviously don’t car about there customers well being this place is a shit hole full of half rate ass workers who don’t know what they are doing. I will never be back and no one should either.

Biggest racket in Metairie. Wanted to charge 137.00 for new battery when my battery is completely fine. Not to mention you can get one for ²⁄₃ the price with free install at autozone. Wanted to replace two brake lights that weren’t out and charge 14.99 per light. Not to mention you know how you can go to autozone and get a free diagnostic for the little check engine light? At this place, that’ll run ya 99.00 buckaroos. At the end of the day, that’ll be 2381.98 of «recommended» work after coming in for an oil change. Have fun getting yanked over the coals here. Skeevy.
Update: Got the car relooked over at a different place the day after bringing it here. Went through the «recommended» work list. Mechanic told me that my car looked fine and that list was a load of bs. Only two things on the recommended work list were factual and would cost MUCH less done anywhere but that place.

I don’t know how it happened that I haven’t reviewed this place yet.
Okay, this has been by go to location for tires and alignment for one car and all my work on the other after Saturn closed their dealership.
Everyone here is friendly, helpful, remembers me, and very good at explaining car talk in English.
In my last trip over my car died and Jack waited for me to get there so we could roll it off the wrecker abd onto a lift. Fortunately he didn’t wait long, but he waited and that’s what’s important.

Very nice people who are very helpful. A bit pricey.

A five star experience for sure! Always wary of making that dreaded phone call to a business who’s employees can’t be bothered, i phoned this location for information on some services. I was pleasantly surprised to find on the other line a gentleman as helpful as Mike. His politeness and attention to detail won me over. When I brought my car in later that day I was greeted by Mike and treated as if Id been a customer there for years. Upon pick up, Jack was another pleasant surprise. He went over every detail and concern that I had. He made recommendations that were very on point and not up-​sales at all. Great customer service, both honest and respectful. I felt welcomed and not rushed during my visit. I will come to this location for all my automotive needs.

Brian was my sales helper, he was funny in the way he spoke like those penguins from Madagascar. He even pointed it out. But he was very helpful with all of my questions and even help save me money. I went in without my fiancé, which being a girl sales men feel like they can bully me into a sale. Brian did not! Even when I told him I need new wipers he picked out good midprice range ones. So all in all for 2 new tires, an alignment, a high mileage oil change and 2new wiper blades I spent $ 460. That’s not a bad deal. And everyone working were in good moods and very attentive to everyone who walked in even when they couldn’t be helped immediately.
Good job firestone, I WILL be back.

I have been to this Firestone quite a few times in the past for 3 of my cars and for the most part, they are pretty consistent with everything. The manager Mike is always so nice when i call or come in with questions, and they don’t ever try to up-​sell me on things I don’t need. One time in particular, I dropped my car off to them for a brake job. He called me an hour later and told me that my brakes, rotors, shoes and pads were all in great condition and that there was no reason to replace anything. I was floored. He just kept me from spending a minimum of $ 200 on something I didn’t actually need. After that happened, I don’t bring my car any where else. I know for a fact that many other repair shops wouldn’t have told me that information and just did the work so they could make that money. Other than that, all of the service techs /​mechanics that I have interacted with have all been very courteous and nice to me. Plus, this place being so centrally located is a huge plus. I would bet you can access this shop within 10 minutes from most, if not all, parts of Metairie. I wouldn’t trust my car in just anyone’s hands, and I trust these guys. Give them a shot. I did, and I love them!

I was so upset after my first experience that I didn’t even bring my car in and decided to go to another place. Recently, because I bought my tires here, I had to come in again because one of my tires was suspiciously low all the time. Jack helped me and was extremely nice and patient with me. The service was also pretty quick. I am so happy it turned out to be a positive experience because they are located so close to my house and they have awesome coupons. I was able to replace my tire for $ 30 with a free tire rotation! I admit I scoffed a bit when I saw all the customer service recognition plaques on their wall, but i’m pretty sure Jack won all of those for them. Just don’t mess it up, Firestone.