H & M Termite & Pest Control

Absolutely terrible company. Even worse customer service and women working there. This is the type of company that should be out of business for how the conduct their business.

There is sadly one star here because it is necessary to put one to leave a review. I had the unfortunate experience of dealing with this company today. We were under contract with this company, and will not be recommending them to anyone.
The women at the company who answer the phones are entirely rude, unprofessional, and couldn’t wait to lose multi-​year customer. Not only did I have to wait 8 minutes right upon calling, I got hung up on and then was unable to speak with anyone else in the office, including the owner/​manager. When I asked if she was ok with losing a customer, she said yes; however, she is not the owner.
My experience with this company was the utmost worst customer service I have ever experienced. I warn anyone looking for a professional company to avoid this place.

This is the WORST service organization I have ever encountered while I have lived in many states and engaged termite companies in all of them. H&M makes appointments and do not show up. They drilled holes in my new home walls in the wrong places to access the bathtubs. I then had to repeatedly call them to come fix it. Instead of repairing the drywall, they placed ugly white plastic discs over the holes on my beautiful walls. Their service techs entered my property without authorizations. And the office staff is rude, they hung up on me several times, collected my payment and then blocked my phone number when I called to speak with the owner.

We had contract treatment for termites and now they are eating through the walls. I made numerous attempts to contact and the office ladies hung up on me stating they were very busy, and never scheduled our service, finally we got someone and she still wasn’t listening to what I was trying to say. They wanted to renew the contract, Termites are eating through the walls, finally got her to understand I need service. Not only does the treatment not work, they are absolutely impossible to communicate & work with.

They will set up a time with you and not show up. They are not accommodating to your schedule at all. Not sure where the rater above got all that info. That posting above almost looks fake the the service I received.

They have been doing my termite and pest control for 6 years. Love them. Very thorough. When I discovered my neighbors house has termites, they were happy to treat extra on that side to try to deter termites from coming over. They are very nice, and happy to accommodate your schedule.