H2O Salon and Spa

6 stars!!! I have gotten SO MANY compliments on my cut and color! I am so happy I found Dane and Ashley at H20! I highly recommend this salon… the service is exceptional! Truly the best! & Coco gives the best, most relaxing shampoos!

Holly and MJ are outstandingly passionate professionals.

I know it’s a little pricey, but I can’t help it, I’m a loyal fan of H2O. I can’t really speak for many other stylists here as I have been going to Rachel T. for several years now and she’s really the only stylist who has ever colored my hair here. I only really need to touch up my color once every 3 months or so but I usually get a retouch color and a treatment when I go in. So the color ($ 80) + treatment ($ 35) + cleanse and style ($ 50) = $ 165 (not including tip). So… yes…it is pricey here… but the quality of services I have received here so far has been invaluable to my hair health.
When I first started going to H2O my hair was recovering from a lot of damage I acquired from previous salons. I had hopped around from salon to salon and dyed my hair many times… I was blonde, I was brunette, I was red… hey, I was a college girl just trying to figure it out and experiment but I certainly had made some poor hair health decisions. As consequence to these poor decisions, I inevitably was forced to cut off all my hair so I could grow it back out again. I hated the process of growing it back out since short hair does not suite me well. However, through good products and the appropriate treatments, Rachel really brought my hair back to life! My hair was like a cinderella story just waiting for it’s fairy godmother to work her magic.
It’s crazy for me to remember that there was a time before H2O when I actually hated my hair and honestly thought I would never have beautiful long hair again due to over processing and chemical damage… and now, I literally have complete strangers come up to me constantly and compliment me on my hair and ask me where I get it done. I’ve even had people take pictures of my hair and then go show it to their own stylist elsewhere but they could not emulate the color as well. To be noted here, I do dye my hair a unique shade of red (photo attached for reference), which as anyone who dyes their hair red knows, it is hard to keep that sort of color in longterm. But since I been going to H2O, even when my hair color inevitably fades a bit, it doesn’t get brassy or turn into an unpleasant ruddy color like most reds do. It actually fades to a nice natural shade of red, which I’m sure is tribute to the quality products they use here. Any place that sells Kerastase HAS to be good am I right?!
Also, I have very sensitive skin and the products and treatments they use here don’t irritate my scalp at all. I have even had scalp irritation from other upscale quality salons like Paris Parker in the past so that is really saying something.
To be noted here, there IS a price fluctuation depending on the stylist so even though I enclosed my personal pricing experience above, yours may be different depending on who you request or get assigned to. If you are mindful about a budget it would be wise to tell the receptionist when booking your appointment so she doesn’t surprise you with someone who is out of your price range when you check out. I know some reviewers said they felt blind sighted by a change in their prices because they went to a different stylist at some point and then became unpleasantly surprised during the check out process.
I also read that some reviewers felt H2O had a «snobby» feel to it. I can’t say I feel the same or perhaps it just doesn’t get to me if it does. Even though I always have the same stylist for my color, I have had many different girls shampoo my hair and perform the treatment on me and they have always been really friendly and welcoming. I think the front desk gets a little hectic at times and that might be the only place where I can see how some people might feel a little rushed or shorted on attention during the checking in and out process. But like I said, it doesn’t get to me. I just want to get my smock on so I can have some complimentary coffee/​tea or that lovely infused water they have in the back by the changing rooms! Many times there is a lady working the make-​up area and if she isn’t busy she will offer a complimentary make-​up touch up. I love those little extra things… I guess that’s why I keep coming back… well…that and the fact my hair is like cinderella and all now so I’m not sure anyone else could keep up with those high standards ;-)

I really enjoyed my experience at this salon. I am new to town and have been looking for a great hair stylist. I asked for the best when I called and they sent me to Julie. What I liked about the initial call was the customer service. I was given the option to choose the level of stylist I was placed with, and given prices ($ 85 was the top price for a cut, which I feel I fair). I must say that I absolutely love my cut and style, and I will return. There were just a few things that bothered me. Everyone was really nice when I arrived, but I was a little thrown off when they rattled where to go to change, where to get drinks (I have to get my own =(), and what to do when I came out of the changing room. It was a whirlwind. Julie did a great consult with me before sending me off to be washed. It was a little weird when the wash was over, as I was sent out to find Julie. Not a big deal, I paid attention to where she was… It was just weird to not be escorted over. I had a hair treatment and had to go get washed again… yada yada… but the girl who was supposed to do it wasn’t available, so another girl did it. I loved that everyone worked together on getting me out of the salon in a reasonable time, but when it came to tipping I only tipped the main girl who washed and dried my hair, and Julie the stylist. I just didn’t feel like tracking people down (plus I just like to leave my tip on the card and not the whole hand an envelope thing to the person.
Anyhow, I had expressed interest in some of the products and when I checked out they were lined up. My expectation is that Julie or her assistant would go over the products and what was what, and tell me what I needed today (1. this is what I came to expect at my old salon… 2. I had already expressed that I have a ton of product already but could use something). I get that Julie was busy and that was ok. What I didn’t expect was that the total went from $ 120 ($ 85 for the cut and $ 35 for the treatment) to $ 385 when the products were added to my bill! It was presented in a way that someone a little more timid might just feel obligated to purchase everything. I politely declined all but one of the products and paid my bill. The girl at check out who had been so friendly before seemed incredibly put off and annoyed, and mumbled smaller sizes were available. Really? Just talk to me and give me my options about the products like you did about the services. Anyhow, she didn’t even hand me my bag of my one item; in fact, I walked out without it and luckily realized I didn’t have it and had to go back in and ask for it. I left the salon feeling a little awkward and a little less excited about my entire experience. If I overlook this last bit (and the fact that it will be hard to find something comparable to my old salon in SLC ((Lunatic Fringe)) I would definitely recommend this place to a close friend. I would just give them fair warning about the hard sell at the end.

I received a gift card for the Urban retreat spa package for Mother’s Day and since I don’t treat myself to anything since having kids I was more then excited to have a day at the Spa. When I called to schedule the appointment I informed the person that I had a gift card for the Urban Retreat so you can imagine my surprise when come check out time I was told that there was an up-​charge because the person who did my facial was of a higher level so that would cost more! I never asked for somebody more experienced nor was I told it would cost more when I scheduled. In fact the facial was my least favorite part of the day! The women told me I needed to spend 15 or so extra dollars for some upgrade that removes bacteria and when I kindly told her I would just take whatever was included on the urban retreat package she seemed annoyed then went to work picking at my face washing it and moisturizing it (things I certainly could have done at home) the whole facial took no more then 15 minutes and was a disappointment.
The spa forgot to provide me with lunch and I finally had to ask for it. Everybody seemed rushed and acted like I did not belong there.
The person who blow dried my hair was amazing and gave me tips on curling my hair and the massage I got was fantastic! Although I had a gift card I would never spend the 360 something for rushed unfriendly service! In the end they did take the surcharge off for the upgraded facial.

My co worker has been telling me about her friend, Dana for months… Everyone always compliments on my co worker hair and I finally grew enough balls to change my hair color. I walk into the salon nervously thinking I can just get back in my car and drive away. I’ve been with my dark hair for so longgg now and everyone told me not to do. Dana is super friendly and I told her how blonde I wanted to be and only an inch off my hair. I just trust in her and her amazing skills. You definitely pay for what you get. It’s definitely worth it.
They have a room for you to take off your shirt and change into their black button up shirt.
I love the complimentary cheese and crackers with fruit/​citrus flavored water.

Jess is the best and I can’t even write a better review for her without you trying it. Go to her and be amazed at the difference and quality of her service and sweet disposition.

I had Holly wax my eyebrows, although she did a great job I felt she was a little rough. When she took off the cloth strip after she applied the wax she didn’t apply pressure and my skin continued to burn. She was a little rough with the tweezers as well. When she was all done and showed me my eyebrows she said the little pieces of hair on my face were the strays that she had plucked. She didn’t bother to dust my face off. She also didn’t apply any aloe or anything to calm my skin down when she was all done which I have never had that happen. The salon and spa is extremely nice and the people at reception were very nice. I was just a little disappointed in how my session went with her. I would definitely go back but maybe try a different esthetician.

I have to amend my earlier review based on the amazing customer service I have experienced in follow up. The owner personally contacted me to apologize and offer a complimentary hair style any time I wanted.
Then, I received a hand written note from my hair stylist offering an apology. I was blown away.
Businesses, take note, this is how you fix stinky situations and make a great impression!

I live out of town and needed someone to fix my hair and makeup prior to my destination wedding in Mandeville. Melissa fixed my hair in a partial updo and it was absolutely gorgeous! I received so many compliments. My makeup was done by Gabi. It looked good but was considerably much more makeup than I have ever worn. It was painted on with makeup brushes and then sprayed to have «stay power.» Just for my own personal preference, I blotted off some of the heavy makeup and applied a little blot powder, then it was perfect. It stayed in place all night.
Very nice, upscale salon! Cost for hair was $ 65 and makeup was $ 50 plus tip.

Becca and Dane have given me the best men’s haircuts. Most high end salons tend to cater to women and places that cater to men tend to leave you looking like $ 10. After trying the «high end» barber shops in town I was very disappointed. A friend told me to go see Dane at H2O and I’ll never go anywhere else.
I have always been happy with the service and my hair looks great!

Sadly, I’m very disappointed in this place. Every time I have ever gone into the salon, no one greets me or acknowledges my presence. In fact, I’m given dirty looks or hard stares. The valet guys are probably the only friendly people there. But the reason for my bad review is for another reason altogether. My school is having a fundraiser. 90% of the businesses in old metairie happily donated something, whether a gift card or products. H2O flat out said no without explanation. Shame on you. This is for a SCHOOL. The least you could have done was donate a 5.00 gift card for products. By far, the rudest, snobbiest, HEARTLESS establishment. I’ll make sure that I never step foot in your place and tell my friends the same thing.

I decided to get my hair cut on a whim and Unilocaled for salons in the metairie area. I saw some good ones but unfortunately, all were closed. I then saw the listing for salon h2o and while the reviews weren’t glowing, they were open. I called and they fit me in with an appt in a half hour. Works for me! When I got there, I was greeted immediately by my stylist, Rebecca. She was very friendly, listened to what I wanted and made it happen! I love my hair. I’ll be back for touch ups! Thanks!

Received a massage from this place yesterday, India was my therapist. She asked what the source of my problem was and she really did a fantastic job working out the kinks. In the ball park of what I have paid when going to other places for the same service for an hour. I will be going back.

Best blow dry bar in NOLA. Hands down. And I cannot say enough about Sophie M. Her charming customer service keeps me coming back for more top of the line pampering!

I haven’t written a review on Unilocal in a really long time, but I had such a great experience with Marissa C. that I had to put in on here! I used to go to the H20 in Mandeville, but that’s too far from uptown/​garden district! So I thought I’d try this H20.
I set up an appointment for «dimensional» color and cut with Marissa C. Really having no clue as to what the word/​technique was for the coloring technique/​style I wanted, so I just figured I’d say I wanted «dimensional» color (ps. I don’t get my hair done very often).
I was having difficulty describing what I wanted, so Marissa pulled out her phone asked me to scroll through some pictures and pick out one I liked. So I picked out the one I wanted and off to work she went… two and a half hours later I finally got to see my new color and I LOVE IT. She really hit the nail on the head!
She had another client come in while she was still working on my hair and was very professional about the time situation. She was genuinely nice and took her time despite the time crunch. I do have a ton of hair, so I felt kind of bad.
I feel awesome and I’m excited to go back! Well worth the money! I’m so happy I finally found a stylist close to me that I LOVE!

Today was the 2^nd time I brought my son here to get a haircut. Paid 20 bucks+ tip and the girl didn’t even offer a wash. We really didn’t get much cut, just the tips so you would think we could at least get a shampoo. Staff isn’t super friendly either. Will not be returning.

Hate to leave a bad review but my long hair that took me a while to grow back out… sadly I think Dana just has a love for scissors. CHOPPED. My hair is still long but layers on top of layers ugh… when I walked out my thick hair felt so thin. Did not like it. Also blonde highlights… orange tint… i don’t understand the stylists never have orange in their hair why do the customers have too. I tried to go back to have it fixed.mistake. Maybe she just loves to chop, chop.
I will give them 5 stars for products. Kerstase is THE BEST!!! But I buy it online now because you get to try all kinds of samples. Love the crème elixir, hair spray, gel, mouse, serum, shampoo, conditioner everything!!! I buy extra so I never run out. Best products in the world. One strange thing however… I don not have grey hair. I do color my hair and have been since I was 15. Dana sold me the Kerastase for «Mature» hair. Everyone else (including Kerastate) has told me to buy the shampoo for color treated hair. A little strange.

I called to get a last minute appointment at the salon. They were able to accommodate me for an appointment 2 hours from when I called them. What a pleasant shocker! A salon open on a Monday — and a holiday, no less! Finally, a salon that has a convenient schedule for the majority of the population!
My first impression upon entering the salon was the beautiful facilities. It is a modern, clean salon, and I felt right at ease. I was scheduled to see Rebecca A for my cut and style at 1:15. I got there ahead of schedule, and they were able to take me early at 1. Loved it.
Rebecca A was professional and courteous. She did a wonderful job with my hair and was not pushy with any of the products. I didn’t feel pressured to buy which was very nice. She is one of the lower price tiers which was surprising since I feel that I got a haircut from a master stylist! An amazing haircut for $ 40? What a steal!
I will be back again for sure. Thanks H2o and Rebecca A.

Great salon but a bit on the pricey side, unless compared to upper end salons, in which case its average. Every time I get a haircut I say to myself «I gotta go to great clips» but then I remember all the lop sided haircuts I’ve gotten at $ 8 haircut places and I prebook again at H2O.
Great place to people watch, or so I have been told. I’m married so I don’t notice these things any longer.
Don’t forget to tip the shampoo girls… and you can park for free right behind the valet station.