Kool Smiles

While the wait time was minimal and the liaison person was friendly and informative, the problem arrived when trying to get the Dr. to call in a prescription. Saw the dentist on Monday and after multiple calls to the 800 number and having to leave msg after msg making several trips to the pharmacy it’s now Friday and supposedly the script will be ready in an hr. oh it’s 4:30 p.m. central time REALLY!!! a week to get 1 prescription called in. Never again

Just save yourself multiple headaches and go to the one in Gentilly. It’s worth the drive

I made an appointment here because of the recent reviews. Yes they were fast, if that’s what you need. *This whole place is gross and in dire need of a state inspection. Absolute chaos of clutter and dirty floors, walls, chairs, counters, waiting area chairs are filmy and smell. The staff, nonchalant and indifferent, look like they literally just rolled out of bed. How this place has not been shut down, is a mystery.
You’ve been warned.

This is not the place to go if you want thorough and efficient dental services. I gave two stars only due to the kindness of the staff; otherwise, I would’ve given 1 star. The dental hygienist seemed very inept and so did the dentist (who failed to even properly introduce himself). My child received an exam & cleaning (I feel weird even calling them such) equivalent to something I could’ve done myself at home. I have never, until now, left a dentist and felt uneasy about the actual health of my child’s teeth. I was told they were perfectly fine, but due to the inefficacy of the hygienist & dentist alike, I’m not confident in their professional (or lack there of) opinion. I equate them to an office whose concern is quantity not quality. I will never bring my children back here. This place is a joke!

Fantastic! Friendly. Quick but thorough! Appointments on Saturday. They see adults and children and take almost any insurance. The place was surprisingly much calmer than dr Jason Parker’s office even though there is a playground inside. There was no crazy wait like at other dentist either. A very pleasant experience

Great dental spot for the kiddies! It’s clean and great service. The staff is incredible. They are so kind to the children and helpful to the parents. The office setting is super cute with safari like décor, which is great for kids. There’s also a play area in the lobby. In addition to the fun like atmosphere, the dentist ensures your child is comfortable. However, I think they look for a quick fix rather than doing what’s best. kool smiles will call you non stop to make another appointment, which is extremely annoying.

If anyone is looking for a pediatric dentist DO NOT visit Kool Smiles in Metairie. They are disorganized, unsanitary, and generally provide terrible customer service.

ATTENTION PARENTS!!! DO NOT SEND YOUR CHILDREN TO KOOL SMILES!!! My son had to get two crown put on his front two teeth a few months ago and they were two sizes too big, but I figured that the dentist being a professional knew what he was doing so I did not question it. I brought him to his new dentist to get the crowns fixed to fit his mouth and after reviewing his x-​rays she informed me that because kool smiles put in the crowns that were two sizes too big the roots of his front four teeth are now almost gone and if she tried to replace them they would fall out. He has 6 to 8 months before they may fall out. He won’t get his adult teeth until around the age of 6 and he isn’t even 4 yet. I am beyond upset with these people and they won’t do anything about their mistake, I spoke with the Dr. above the rest of them and he blamed me and wouldn’t take responsibility for their wrong actions. Please do not send your children here please don’t let them go through the same thing.

My appointment was at 9:00am, and we arrived at 8:50 am. My stepdaughter had been to this dentist already, but my daughter was a new patient. We filled out the paperwork and sat and waited and waited and waited some more. They kept calling a name and I realized they were talking to me, they had my daughters paperwork linked to my husbands ex-​wife. Basically they told me that in order to have my daughter be in her own «family» I would have to sign something to have it switch over. What? This is not her child — it made no sense at all. There is a small play area in the waiting room which was great for my small child, but the other parents were letting their children who were the size of adults play in there as well and my little girl was getting trampled so we couldn’t even let her play while we waited. Finally at 9:45 they called us to the back. My husband sat down and checked his phone — this rude black lady wearing flip flops and smacking her gum yelled at my husband to put his phone away. Meanwhile, there was another parent on her phone and she was not told anything. The Dentist and hygienist were very nice, but the staff was completely unprofessional and incompetent. Save your self some time and go somewhere else where you are not going to be yelled at.

The dentist office professionalism is great. Very friendly service but the only issue is the following. After paying for comprehensive exam and cleaning the dental hygienist only rubs fluoride on my child’s teeth.
I was inform anything further than that could disrupt my child’s natural teeth. I believe a dentist should spend more time on a child’s mouth because this was unacceptable. Total time spent two minutes with hygienist. Thirty minute wait time

We love it here and the Denist are so friendly!!! theres a play area for the kids and it looks like candy land once you get in the Denist office:)