Bay State Disposal

We rented a dumpster for a general house clean-​out. With a friend’s recommendation, we found Bay State Disposal to have the best prices without the exclusions (i.e. electronics) that other companies had. We received prompt delivery and removal on our scheduled dates. The office staff were very courteous and e-​mailed invoices right away. The driver expertly navigated our narrow driveway and gently dropped the dumpster. I would highly recommend Bay State Disposal.

Awful and overpriced roll off service. Order a dumpster for first thing in the morning with a weeks notice and you get it at 3pm. I asked the driver what the delay in delivery was and he said «I was done with my day and they called me and told me to drop this.» Wow, that’s some customer service right there. Baystate did succeed at one thing though, every time I think of trash, their name comes to mind immediately.

We were satisfied with the service we were receiving from Bay State Disposal… until damage was done to our driveway. We initially said that we would not be putting in a claim but we reconsidered after seeing the damage done by the truck was considerable.
We notified the driver because we were concerned it may negatively impact his personal job performance. He said it happens all the time and not to worry about it. Before he left asked us to sign an ‘acknowledgement’ that the dumpster was picked up. In the past the dumpsters were picked up a without any type of signature but we didn’t think much about signing an acknowledgement.
When we put in a claim to fix the damage caused by the truck we were told we signed a waiver on that day releasing this company from any accountability for the damage. In review of the situation we realized we were only presented with something to sign this one time and it was dishonestly presented as a simple acknowledgement that a service was provided. Sure enough there was fine print in the document we signed saying they were not responsible for damages done by their heavy equipment.
This is a very dishonest business practice and we will be taking our business elsewhere.

Bay State Disposal’s customer service is wonderful. They had a few problems delivering the dumpster to us on the agreed date, so in response to what Sean termed «a nightmare», he offered to waive the daily rental fee on the dumpster. Thank you! The rental price is right and the terms and conditions are very fair and straightforward. We have more renovations planned in the future — I will definitely contact BayState Disposal.

My company has been using Bay State Disposal for about 10 years for everything from construction projects to apartment clean outs and they have never let us down. They deliver and pick up quickly, their drivers can slide the roll offs into even the tightest spaces and we have never been charged any bogus «overweight» fees like we have with almost every other dumpster company. I highly recommend.

It may seem strange for me to characterize a disposal company as a «breath of fresh air,» but believe me, the analogy applies.
Our business switched from Waste Mgmt a year ago, and we are very pleased with the service we receive from Bay State Disposal. Their terms are clear, we’ve had excellent communication with their local representative, their prices are excellent. We also used Bay State for a home project and were extremely pleased.
I would highly recommend Bay State Disposal. Call Bill Desjardins for a quote: 1−800-BAYSTATE.
(I just came on to review them after paying my monthly bill. Seriously, think about the last time you paid a utility bill and thought to yourself, «I should really go give those guys a Five Star review on Unilocal.»)

Bay State Disposal, I feel like you and I are going to be seeing a lot of each other…
Our yard was starting to look, how do I say, redneck-​ish. Gutting half of our second floor led to an overabundance of debris, appliances, beams, brick, etc all which now ornamented (in a festive pile) our back yard.
We called Bay State to inquire about renting a dumpster and whether our space constraints presented an issue. We were told «no problem», but still we were hesitant. We scheduled a drop off and were given the time frame of 7am-8:30am. (We asked for early morning!)
At around 7:40, the dumpster arrived on the back of a large truck. The goal was to put the dumpster at the end of our driveway away from the street. Now, I generally refuse to back up my husband’s truck in the driveway. Too tight and my options are to hit either the neighbor’s fence or my house if I mess up. I’m not even a huge fan of pulling into the driveway in my (much smaller) Subaru.
But this guy. Tight space? No fucks given. He backed up that gigantic truck and unloaded that dumpster like a boss. I think my jaw actually dropped as he did it. So nonchalant. So precise. So quick. So easy.
Within a couple of hours, the yard was clear of debris. We called to see if they were interested in picking up the dumpster early, but they were closing for the day. No problem as they came the next business day, first thing.
Anyway, precision driving skills aside, Bay State is a company we will continue to do business with. They pick up their phone when you call. They show up to drop off and retrieve their dumpsters when they say they will. They are freakin’ agile. And, a week or two after we did business with them we got a nice hand-​written note thanking us for our business. A thank you note! Who does that? They also included a coupon for future use. And there will be future use.
If you are looking for a disposal company, call Bay State.