James D Mason

If I could give this business a zero rating I would, but it wasn’t an option. DO NOT USE THIS SERVICE! I can no emphasis this enough. I contracted these movers to move me from Lawrence to Methuen. Not only did they take an unnecessary amount of time to move my things 7 hours for what should have been a 4 – 5 hour job max, they missed my TV. I was instructed to placed white labels on all of the items I wanted moved and the TV was one of them. Unfortunately for me, someone else was moving into the home as I was moving out and the house was not empty which made it difficult to spot any missed items that may have been left behind. Considering that I paid these people almost 800.00 you would think that when I called them back to ask them if they would go back for my TV and drop it off at my house when they had a minute they would for the sake of maintaining a positive customer service reputation. NOPE, not only did the guy refuse to do so stating that he did a walk through with me and I stated all was taken (it was a very confusing day) the man hung up on me. VERY unprofessional. It was just a TV and I’m sure they could have taken 5 minutes out of their time to accommodate a client especially if you operate by word of mouth and referrals provided they don’t have a website. Well, this is why web sites like these exist. Save yourself some money and do not hire these inefficient movers at best! Go with other folks that understand the meaning of GOOD customer service. This man does not know how to conduct business