The UPS Store

Went to drop off pre-​labeled returns since the boxes were too large for the self serve boxes. I was dropping them off for a family member so I asked for a receipt to show that they had taken ownership and had scanned them (I have done this before without incident). Rather than scan the boxes in and give me a printed receipt I was handed a piece of paper and pen and told I could write the numbers down myself. When I explained that I did not want the receipt for tracking purposes but rather for proof that they had them in their possession they refused to provide a receipt.
The clerks could not have been less helpful. Was almost as if they took pride in bad service. If you can at all avoid this place I would highly recommend going elsewhere. If they were the owners then they clearly had better things to do then help a customer… if not then the owner needs to find someone else. Awful.

WORST CUSTOMER SERVICE EVER!!! I had to report this store because that is actually how bad they are in there! I have been twice now, the first time they charged us for tape to tape the box, which no UPS store ever has, but we paid and that was that. So we went again today and taped the box, now they want to charge us to tape the label! I called customer service this is not even allowed! They never charge! So this store is doing illegal charges! They were laughing and waving making fun of my fiancé. I called to speak to the manager he wouldn’t give me his name and hung up on my face. I was so nice too! This is just wrong what they are going over there! Hopefully me filing the complaint with the company I will get somewhere so others do not get fraudelantly charged! Save yourself the aggravation and take the extra time to go to UPS in Salem, NH! UPDATE got a call from UPS headquarters and they are sending a rep there because they have confirmed what they are doing by charging people for tape is ILLEGAL!

I usually avoid the UPS stores like the plague, but I had to drop off an Amazon return and didn’t want to pay UPS to come pick it up. I pull up and there’s a few confused customers in front of me, you know the kind, the ones that have never shipped anything before and expect the overwhelmed worker to patiently hold their hand. Lucky for me there was an awesome guy working and he saw me in line with my prepaid shipping label and not only took my package, but used me as an example for the confused customers on how one could save oneself a lot of time. Bravo UPS store worker.

I have never had a good experience here. Very rude and uncooperative. I am sure anyone looking for a review of this place is because they have had the same experience and are just curious to see if there are any other bad reviews. Otherwise, why would you need a review of a UPS Store.

Rude, arrogant staff. They refuse to give you a receipt when you drop off a package with a pre-​paid shipping label (e.g. an Amazon return). I have never had a UPS store refuse to print out a receipt to verify that a pre-​paid package was dropped off. Should that package not arrive at it’s destination, without that receipt you have no proof you dropped off the package. Not only will this UPS store location NOT give you a receipt, they’ll throw in a song and dance about being sued by someone for mishandling packages as their reason. I was handed a scrap of paper and told to write the tracking number down myself. Yeah, because when the tablet I’m returning to Amazon doesn’t show up at their shipping center, I am sure they will accept my word and a tracking number scrawled on paper. The two guys behind the counter were ill-​tempered and beyond rude when I insisted upon a printed receipt. They would not budge. I dropped the package off at the Salem, NH location instead where not only did I get a receipt, the guy wouldn’t let me leave without it.