Harrah’s Metropolis Casino And Hotel

This was my 1^st visit. I normally go to the Horseshoe casino in Indiana, but this was about an hour closer to Nashville so I gave it a try. I had a king size hotel room; non-​smoking and really did smell fresh; larger rooms than most casinos I’ve been to; super comfy bed; also had a little sofa; large bathroom and soft towels. The entrance to the casino is super close to the hotel elevator doors. They have some face recognition technology to get into the casino; I’ve never seen this before.
The casino itself was probably one of the smallest I have ever seen! It’s only one floor and not many table games. Not saying it’s a bad thing, just stating the facts. I went on a Sunday night and it was super quiet! If you don’t like loud music r a large crowd, you might love it here. I’m not sure what Friday or Saturday nights look like. Lots of slot machines and nice variety. Smoke free! (I was rejoicing). You can smoke e-​cigs there, and the do sell them at the bar. I only saw 2 bars and the mixed drinks come in tiny little plastic cups. Not a lot of servers walking around but could be bc it was a Sunday.
Casino does close at 5am (7am Fridays and Saturdays). This was also something new to me. No free drinks in this state, but probably a safer thing! I did see one guy get kicked out for being too drunk and the security got him a cab home.
I ate at Bridges the next day for lunch time and it was really good food! There is a food place that remains open during casino hours in case you need a snack though. Only thing is… I didn’t see any buffet… Maybe they renovated? Or I just didn’t find it?
Overall, I had a good time! I felt safe going alone as a female. Every single employee I met was very friendly! I will definitely be back!

most of the slots were old. the very first one I sat at, when I cashed out my ticket got stuck and I had to call for service, I was told that machine does it to every body every time., only one floor and its small, the staff kept telling us how wonderful the buffet was so we tried it, lunch cost 23.00 and it was all over cooked or under cooked deep fried junk. the desserts were nothing to write home about, my first try was the coconut cream pie and it tasted like sun tan oil had been sprayed on it, one bite was all it took for me. my second try was the apple dumpling there were no apples in it. just a very thin spread of apple flavored jelly inside. not worth the cost at all.

This Harrahs is an ok hotel and casino. Got a deal on a room for $ 56 a night. Room was decent nothing fancy. The casino was pretty small and no self serve soda machines or coffee. The outside of the hotel needs some remodeling building looks faded. When you walk in though it is very nice and kind of has a Vegas feel. We used this hotel as a stopping point on a vacation so it worked well for that. I was shocked to find this hotel/​casino in a town the size of Metropolis. Be sure to check out the Superman statue if you stop here.

Smoke-​free gambling! The best part of gambling in Illinois is people can actually breathe here without getting cancer. The gaming floor is tiny compared to the typical Vegas casino resort, with slot-​type machines the most popular video gaming. There are very few jacks or better or standard card video games, and those that were had terrible odds (I see other reviews mentioned poor odds, too). There are a lot of blackjack and mini baccarat tables and a private poker area which had two games going. The employees were extremely nice; a shout-​out to Sandra in the Total Rewards cage – great attitude.
The Fresh Buffet was a BIG letdown. We had two-​for-​one coupons, but the cashier made us jump through so many hoops to be able to use it – none of which were mentioned on the coupon. The food is barely cafeteria level, though the desserts were nice.
I didn’t stay in the hotel, but the rates during the week seem low, though they charge for WiFi. There isn’t much to do in Metropolis. Visiting the Superman statue and attending the Superman Celebration held during the summer are highlights.

Very dissatisfied in the hotel and in the casino. No pool or hot-​tub to relax in. Not very many machines. Losing so we drove to St. Louis and enjoyed the casinos around there. Then drove the 2 ½ hours back because we had to pay over 200 for a room. The hotel also charged a Resort Fee after I already paid taxes via Expedia. RESORT, me thinks not. Just a waste of money and not a thing to do around that area.

Harrah’s Metropolis is by far the my least favorite hotel/​casino I’ve visited. They lure you in with a «complimentary» stay, however our free hotel stay cost us over $ 1,900 in a 24 hour period. The slots DO NOT PAY! It’s totally absurd!!! Anyway, I was put on hold and consequently hung up on two out of three times I called their direct line and in retrospect, l should have taken as a sign to stay away. The casino is very small and they have only one table of each game open at a time. The dealers are friendly though, helps soften the blow of repeated defeat at the roulette table just a touch. Did I mention the slots DO NOT PAY??? It was quite an astonishing thing to witness over and over again. Played almost every denomination of slot, penny, quarter, dollar and 5 dollar machines. NOTHING! The buffet was good, that was comped at least. Chick behind the bar taking late night food orders left a lot to be desired. Waited at the bar for at least 5 minutes before she appeared, she begrudgingly took our order, never let us know when the food was ready. Drinks there were so sub par, barely an ounce pour, oh and I was curtly informed that they «don’t do doubles» by another one of their not so friendly bartenders earlier in the day. We had a pet friendly room which was my favorite part of the entire experience, being able to bring our collie along with us was great. Was charged about $ 80 however, for what was supposed to be a complimentary stay, to cover the taxes and «pet fee». You’d think they could offer up furniture that didn’t have big nasty looking stains on it considering the hefty additional fees? Overall this casino is dumpy, outdated and the slots are definitely not worth your time. Also, average age of the guests we saw during our stay was about 65. We will never be back.

So close to a 5 star rating but they drop the ball in several key areas.
Bridges restaurant– only ate there for breakfast but it was perfect. $ 7 for a huge perfect omelet with generous portion of home fires & toast.
Hotel — very nice & clean. Room appears to be recently remodeled. Mini frig did not get that cold. Weekdays the rate is only $ 50 but they tack on a mandatory $ 11 amenity fee (wi-​fi).
Casino — a mini-​me Harrahs with only 800 slots. Well lead out with plenty of room in aisles. Most casinos in Illinois have 1500 – 1800 slots. Service on the floor was quick. The only negative and it’s a big one is the slot pay outs are only 89.0% the lowest in Illinois (most are 90.0−91.3%). The casino also closes for 4 hours between 5am-​9am. Yes you must pay for adult beverages, that’s an Illinois law. I can overlook a lot of things about a casino but an 89% payout means it’s unlikely I would not go out of my way to play here again.
Staff — everyone was very friendly. Most wore blue jeans. Lots of staff on the floor.
Town — Metropolis is a declining small river blue collar town (pop. 6500). Almost no traffic on the streets. It’s claim to fame is the Superman statue about 5 blocks north of the casino. Nearest major city is Nashville, TN about 150 miles south. Regulars say the casino is packed over the weekend as people from Nashville make the drive north.

The staff is so nice from the front desk, the table dealers, to the restaurant staff everyone one was so accommodating!

Ok the rating is relative to location. For this small town this is actually a decent hotel with decent restaurants. The rules on alcohol and casino hours are quirky and if you spend the $$ gambling a free drink once in a while would be nice.

The only reason why Harrah’s metropolis is getting 3 stars instead of 4, is because the restaurant was horrible. We ate at the nicer restaurant right by the casino and the food was atrocious. It was, easily, one of the worst meals I’ve ever eaten and the prices are ridiculous. It made my husband sick. The room however, was beautiful. We ended up here because we were searching for rooms on a mobile app to split up a long drive we were taking. Not only did we get a great rate, but the amenities in the hotel where wonderful. Really really soft king size bed and super deep bathtub. Honestly, I wish I had that bed in my own house. The staff was attentive and friendly, the casino was okay, for the 60 bucks we paid for the room I’d say. we got a deal. You’ll be fine as long as you don’t eat there

The hotel took our complimentary stay and nickel and dimed us for 180.00 on a complimentary stay, no comps on alcoholic purchases, couldn’t order a shot with a chaser, no smoking section, tiny gaming area, smoking area was filthy with fries and ketchup all over the cement that everyone had to tip toe around and NO One cleaned up in over 24 hours, our pet friendly room’s carpet had more stains in the carpet than ever ever ever should be acceptable. VERY POOR performance from a Harrahs casino! the only reason for the 2 stars was because the support staff was amazing and so friendly. We are avid gamblers and travel the country this was our first stay at Metropolis Harrahs and I can tell you. We should have stayed at motel 6.

I never get to win every time I play here which sucks. They have a small casino. Blackjack, three card poker, baccarat etc. but they don’t have texas hold em’ vs the dealer. The view outside the casino is great! You will enjoy the Ohio rivers panoramic view, the bridge and boats.
The restaurants in this casino are agreeable. If you just want to chill and have a romantic dinner they def have that for you or if you just wanna dance they have a bar and bands every weekend. If you are really hungry, the buffet is a must.

The rooms are wonderful. Clean, nice bathroom with larger than normal tubs (which is a big deal for me since I am 6’4″). The casino was nice for a small town and the location with a very friendly staff. We only stayed one night (Friday) and left Saturday morning because the price of the room went from $ 120 to $ 280. I will definitely stay there again if I am in the area just not on a Saturday.

This place gets two stars because of the newly renovated casino floor. The hotel doesn’t have a work out room or a pool /​hot tub which are typically a must have for people traveling for work. Newer restaurants. Free parking. The hotel rooms are nicely furnished but the place generally feels old. There are signs of deferred maintenance in the hotel hallways from maid carts. This hotel could definitely use a face lift.

From ads playing in the Nashville market, I assume the casino has been remodeled. I didn’t stay in the hotel, so my rating is for the casino. The only reason it wasn’t a 5 is because I did not have a chance to try the food. There are a lot of slot machines (my speed) and some table games. It looked like the tables might fill up fast if it was a busy weekend night, but when I was there, there were plenty of seats and open machines. It seemed like enough machines to easily handle a busy weekend as well. The best was how friendly everyone who worked there was. From the people picking up empty glasses to the cashiers to the floor hospitality hosts. People complaining about paying for alcohol obviously haven’t gone to a lot of casinos outside of Vegas … most I’ve been to charge for alcoholic drinks (coffee and soda are free here, as in the others I’ve visited).
Next time I will bring my wife and stay at the hotel. The casino is totally non-​smoking, which was a real plus for me and the people there didn’t make me afraid to bring my wife (as is sometimes the case in off-​market casinos). Well done, Harrah’s. Based on other reviews, I’m guessing the ads about remodel and upgrade are true.

This is my 2^nd visit to this location. It’s a quirky funky little place, where there a Harrahs casino in the middle of nowhere.
Friendly is the norm! Clean rooms every time and very inexpensive if you book online! Please don’t compare this to Vegas, did you not just read the part that was written that said it’s in the middle of nowhere?!!
Skip the food, play some slots and go to the superman museum, I loved it!
I’m sure on our next road trip if were anywhere near metropolis we will stop again.

DO NOT GO TO THIS PLACE. I repeat… DO NOT GO HERE! This place is an absolute SHIT HOLE. First off, it is on an old riverboat. Something is wrong with the river, and all of the fish have died. So all you can smell and see is dead fish. SECONDLY, the staff there are extremely rude (except for Janet, she was amazing!) You also have to buy your own alcohol, which I have never even heard of at a casino before! My boyfriend and I went here, and I decided to be a bit of a cheapskate and only took in $ 100. By the end of the night, I was up around $ 500 dollars and he was up several hundred dollars as well. As I was going to cash in my chips, the staff decided to approach me to ask me to leave because I had been drinking. I was already leaving, and why I would need to wait 24 hours to cash my chips in is beyond me.
The buffet lacks something to be desired. Since it was our first time at Harrah’s, we were both given free buffet tickets. I would never pay money to eat there. NEVER.
Last but not least… the room. The room itself was actually pretty nice. There was a nice big comfy bed and big clean bathroom. HOWEVER. the hotel charged my boyfriend’s card THREE times for the room and it had to be reported to the fraud department at his bank. Nice job Harrah’s!

Come on people — this is a small town in Illinois, so let’s not compare the place to a casino/​resort in friggin Vegas. It’s on the river at the southern tip of Illinois, just past Paducah, Kentucky — what do you want? My 4-​Star rating is pretty much derived from the staff and the hotel since the other things are 3-​Star in my book.
GAMES: People go here to gamble. There is nothing else to do here lol. There is a giant Superman statue down the street across from a Superman gift shop, so if you appreciate those kinds of things, stop by for a photo op. The casino is small, with mostly slot machines. There are two Crap tables, a lot of blackjack, some Poker games, and 2 Baccarat tables. They added more tables recently. You have to go outside to smoke, and being a non-​smoker, that’s friggin great. No free alcohol :(
PEOPLE: The staff is always super friendly. I’ve been coming here for a long time since it’s the closest Casino to Nashville, and it’s nice to see smiling faces. I’ve never met a dealer/​pit boss I didn’t like here. That’s awesome.
HOTEL: The hotel is new compared to the casino. It’s nice. The rooms are spacious and clean. They’ve also added a convention center, but again it’s Metropolis, Illinois, so there aren’t many events going on here.
FOOD: There’s the buffet which is okay — nothing fancy. You get food in your tummy. The Range is also okay. Ace’s stays open super late and they have things like burgers, chef salads, Reubens, onion rings, etc. There is also a restaurant in the hotel — i forget the name of it. They serve breakfast only and it’s pretty good. If you play at the table games for a long time, get a comp for food — they’re pretty good about that.
So all in all — when I get the gambling itch, this is where I go. It satisfies my hunger. You win some, you lose some. No need to write a bad review because you’re mad that you lost money — that’s your fault. The casino is actually expanding. The boat will be no more and all the machines and tables will be moved closer to the hotel. This should be complete around the holidays this year so I’m excited to see that.

A few thoughts and musings:
* If you’re on Unilocal and you walk in the door you will lower the average age in the place… a lot!
* The breakfast buffet was quite a disappointment — not even the fruit was fresh
* Ace’s sucks — mediocre food at best (see separate review)
* The room are dated but the bathrooms have been updated nicely
* The dealers and patrons at the blackjack tables where I played both nights were exceptionally friendly and very patient with a noob
* Every single employee I interacted with was extremely courteous, friendly and service-​oriented
* The town of Metropolis is in a gradual state of decline and it is a bit sad to see as you drive in/​out of town… try to spend a few $$$ elsewhere too…

Harrah’s Hotel and Casino in Metropolis got the job done, my friends.
When I told people I was vacationing in Metropolis for my boyfriend’s 30^th birthday, they all kinda looked at me sideways. Metropolis? Illinois? The *home of superman*? What the HECK are you going to do there for three days?
Well, let me tell you.
Like I said, the man was turning 30. What did he want to do on his 30^th birthday? Teach me how to shoot a shotgun. Yes, you read that right. So, we went down to Metropolis where he has some family, to shoot guns. And gamble. And shoot guns. And gamble.
Everyone at the Harrah’s Metropolis was BEYOND friendly. It’s that Southern hospitality, y’all. Every single staff person we encountered seemed to legitimately love their job.
The rooms were nice enough, the beds were comfortable, and the rooms were clean. They also have pet-​friendly rooms available!
The casino was great, the BF and I sat at a blackjack table and the dealer was nice to me, even though it was my first time playing.
The breakfast buffet was good too — made to order eggs and omelettes, home fries, grits AND cheesey grits, bacon, sausage, fruit, some sort of bread pudding, waffles, coffee, yogurt, you name it.
It’s not too difficult to rack up enough play here to earn a few free nights for your next visit… you can bet I’ll be back!