Sleep Number

My husband and I just bought a new bedroom set from Thomasville so we needed a mattress. We visited several stores but still wanted to see what Sleep Number was all about, so we went to visit your Metuchen store this past Sunday. The parking lot was full, so there was no surprise when we wasn’t greeted when we entered the store. Here’s what did surprise me — after my husband and I looked at a few beds on our own, a male sales associate who was helping two other customers came over to us, welcomed us, then asked if we know about the brand. We replied with ‘not really’. He then said how the store was very busy and he and the other associate (a female) were currently helping other customers. We said that was not a problem and that we’d wait. He then suggested to us that it might be better to come back tomorrow, since the sale will still be on. This surprised me — I am there for a reason, I didn’t want to come back! Also, I explained that we lived about 20 minutes away and that we had no problem waiting for someone to help us. He said ok and went back to helping his customers. Another older couple came in after us, and they were also looking around on their own. The 2 sets of customers that the male associate was helping left about 10 minutes later (the female associate was still helping another customer) and instead of talking to us, the male associate started talking to the older couple, explaining the brand, showing them different mattresses, etc. I was shocked! I don’t know if it was because we’re a younger couple, or if the guy was just rude… either way, my husband and I walked out of the store after that, went to Macy’s and spent over $ 6k on our new mattress set. You should consider retraining your associates, and perhaps teach them more about equality and not judging people. I would never recommend your store or your brand.