A Line AC

I am so pleased with this company. I found them on Unilocal and called because my AC unit had been out for 4 days and it had been impossible to fix on our own. They were booked for the day, but after explaining our situation (high-​rise living, with a baby, in a hot apartment), he made arrangements and they came out the same day. They were extremely responsible, knowledgeable and professional, and more importantly, got the job done and even gave us a deal on pricing. Highly recommend this company! I definitely know who to call, if we ever have a problem with our AC.

Reliable, efficient, excellent work. Called at 1pm; scheduled for 3:30pm. I was running late due to Art Basel traffic and he waited. Was done by 4:30pm :)). I felt like my time was valued and I wasn’t being ripped off. Thanks Alan!

We called A Line to troubleshoot an ongoing issue with our AC at our home in Miami Beach. Alan was on site quickly and provided thorough and honest feedback on the problem. When we decided to replace the system entirely, he located the exact unit that our AC closet could accommodate. He and his team were out soon after, and the installation was fast and clean. Alan even reached out the next day to make sure we were happy.
Excellent service, timely and thorough communication throughout. A++ experience — strongly recommend!

Summary: Terrible Communication & Follow-​up. This company seems too busy to even follow-​up with a customer, and suggested I find a different AC company. In a world that is becoming more and more about customer service, this mismanaged company’s days are limited. Details below.
I called A Line AC on a Sunday 11am because my air conditioner was not cooling. The guy who picked up the phone (Alan?) sounded groggy and said he had no techs available. I said «Absolutely no problem; Can I check back tomorrow?» He said Yes. Called the next day when Alan told me they opened. He said he’d get back to me. Four hours later I called. He said his techs were busy. I asked if I should call back the next day. He said, Yes. The next day I called, he said, «OK someone will go out to your place tomorrow.» I asked around what time. He said, «Noon» Took the day off of work to wait for the repair tech. At 10am, I called to confirm. «No one has called you he said???» No, of course they hadn’t. He said he’d figure out what was going on. But by 11:30am he nor anyone else had called to update me. I called again. No response. Called again at which point he SUGGESTED I FIND ANOTHER AIR CONDITIONING (AC) REPAIR COMPANY TO WORK WITH. Which I did.
I couldn’t have been more patient and courteous during all of my interactions with this crappy business. I would avoid this huge waste of time.

This was the 5^th AC company I called after googling. They were the only ones who said they would come to Brickell and work on my kind of unit. I just moved in to a condo and needed the coils cleaned.
Alan came out the next day. He was very knowledgable and showed me a lot of helpful things about my unit and how it works and how to take care of it which I really appreciated! After he was finished cleaning he made sure to turn the air on and stayed a little while longer to make sure it was running properly and cooling.
He did a great through job as my air feels cooler, it is coming out stronger and my eyes are not watering as much because of the new clean air. They also had very reasonable pricing. Thanks A Line AC!

Amazing experience. When our a/​c went out on a hot August night, A-​Line raced over at 2:00 AM to repair it! They were quick, honest, and diligent in ensuring that the unit was fixed. They even came by the next day to make sure all was operational! We are very pleased with our experience!

I had an overflowing air handler that was leaking and causing damage in my home. I called numerous air conditioning companies and none of them could provide emergency service. Alan, from A Line, called me back immediately and came by to fix my air condition that night. In addition to doing a great job, late at night, he also provided me with a few recommendations on how to fix the problem so it would never happen again. Alan is a great guy to deal with and is extremely professional.