Chase Bank

Horrible serivice, I’ve been waiting here at least a half hour for a banker, and the line has not moved at all.

Horrible service! Not enough tellers! 4 ATMs that nobody uses. I walk in and 12 – 15 people in line. It took me 30 min waiting in line to get to the teller! I needed transaction that can not be completed on ATM. All 30 minutes waiting in line I am thinking «and they have my money» and I have to wait to get my money for 30 minutes! Unbelievable. There is 4 – 5 Personal bankers walking around like is nothing wrong. Every person in line was so upset! Sombody in line ask for manager and explain that they need more tellers! There is 6 – 7 teller windows if I am not wrong! I think in situations like this personal bankers should step up to the teller and help customers in line! I am changing my personal and business accounts somewhere else! N

By far the worst chase branch I ever visited, customer service is non-​existent. I went into the branch to open an account and the banker forcefully without my consent signed me up for another that requires a higher daily balance. He told me to email him and he will change it to the original one I wanted but him or the branch manager never responded. I called numerous times and no one answers the phone. If you are looking for banking services I recommend any where but here, simple deposits or withdrawals might be fine.

Easy parking if you need to get inside… If not, this location has a great drive-​thru, fast and efficient tellers.
They did a lot of changes in the past couple of years and the team is looking much better now.

Worst customer service ever by the teller today at the window… I came in to this branch to make a credit card payment. … The teller: how much would you like to pay? Me: whatever the balance on my credit card is. Teller: can I have your ID. Me: (gives my military id) … Teller: I need a proper Id… me: this is a proper id. Teller: you know you can pay this online… Me: yes I know, but I wish to pay it cash today, can I pay cash? Teller: you can pay it on your phone app. Me: can I just pay cash??? Teller: laughs and sarcastically saids, you could’ve just saved yourself time if you just pay it online. Me: I wanted to pay cash today. Teller: throws receipt at me! I didn’t complain to the manager because I was rushing at the time. But manager please train your tellers! The whole experience of making my credit card payment was so aggravating as though the teller did not want to do his job because you can actually do payments online! Since when must anyone explain to a teller as to why I chose to pay it cash today. What if I did not have a smart phone & have access to online banking?! Why would he make me feel belittled or ridiculed !? This was a terrible experience & aggravating to my day. Shame on you mr. Shawn, the teller!

Worst branch ever. Even if you’re the only customer in line, you’ll wait long time. 7 windows and 2 tellers… Always! Tellers look like they hate their job.

This location arguably has the worst customer service that I have ever experienced in a bank. While I sat and waited to speak with a customer service rep I waited 35 min… And I was not the only one, people were walking out frustrated. Even people delivering food were waiting! I guess the only valauble customers are those with the Chase private client services. Needless to say I will not visit this location again. Thank goodness for online banking.

Can’t stand this bank location. It’s convenient but I can drive to a different location and still get served faster than this one. I’m always let down by the long lines and the bank manager. Not opening another teller window just walking around offering people coffee. This is a bank branch not a dunkin donuts. The management sucks here. One is on the phone, on speaker and everybody can hear everything cause it’s such a small branch. So unprofessional the other wants to do everything other then banking. If he wants to serve people drinks and just stare at the only teller that’s doing anything. Maybe it might be best if he worked in hospitality and not at a bank branch. The bald guy always gives excuses. When the teller asked me if everything was fine. I said would have been more efficient if another teller window was open so I wouldn’t have to wait almost an hour in the line. I saw 2 people in suits over looking the only teller working. The bald guys says to me «if I could then I would». He could have, he just wanted to serve coffee More then serve hard working people that put money in this bank. This is a bank not a bodega. If the coffee taste like the Custermer service I pray for anybody that drinks it.

Love this bank. They can print cards in the branch and give you temporary checks with your name printed on them. I appreciate that kind of technology. The wait was within reason. The representative was friendly and courteous.

They had me provide a
Secret password four years ago when I opened the account. Die to the fact I can’t remember it they refuse to help me over the phone and require a visit. Last time there was one teller available. There’s no way I’m waiting an hour for a password which they won’t even give u hint. Dumb asses

I came here for the first time to open an account and try to apply for a credit card. Banker Ricardo Bustamante and very attentive and helpful answering my questions. Took only 30 min for me to leave the bank with a checking account and a 2.500 CC limit with cash back …
U cant give a bad review to a bank just because they were out of quarters, thats just stupid…

Try to avoid this Chase branch and usually head to one of the newer branches on Biscayne. Came here because it was on my way home and convenient. Just needed a roll of quarters. They were out. What kind of bank doesn’t have rolls quarters?

WORSE BANK EVER. These guys are a bunch of wanker ahole’s. They are incompetent. Their bank charged me a few bogus fee’s. I went in to fix them and the people were really rude and abrasive. Worst of all the bank is so huge they just give you some number to call. I’m not sure what all these tools in suits do at the bank — other than give you the 800 number to chase.
I wish WAMU was back. I can’t wait for another financial collapse to take out chase!!!