Elemis Spa at Loews

I had a reflexology and swedish massage with Riberto who is excellent. He could tell from the tension in my feet where the areas on my body (without even touching the rest of my body) that need the most work were. Strong yet gentle massage. He knew just what to do with knots which was wonderful because a lot of therapists tend to overwork the knots and I have been sore for days. I walked out with virtually eliminated knots and super relaxed. Nice facilities but Riberto made the visit worth it! Reasonable prices too.

This was one of the worst spa experiences I’ve ever had, and I work in the field so I’m well versed in spas. I was picked up 15mins later by my massage therapist, who rushed through my service only to finish me early and not give me the extra time I was entitled to. I didn’t really get to enjoy my body treatment or massage because it was rushed. Nothing was done about it at the front desk even though it was their own technicians’ fault.
Also, the lounge facilities were terrible. The room seemed humid and damp and the furniture was old and smelled musty. They had some ugly bruised fruit that didn’t look appealing and just plain water.
It was also a co-​ed lounge so you had to sit there in your robe while men came in to sit around as well. Some were confused and didn’t realize it was co-​ed and they kept coming out half naked from the locker room.
I really expected more from Elemis, especially because Steiner owns them and they have SO much money, you’d think they’d vamp up their spa and have decent facilities. I shouldn’t be surprised though, Steiner also owns Bliss and they’re going down the tubes, too. Take your money and go someplace else.

Terrible experience, my girlfriends and I are miami locals we like to check out different spas during spa month. This spa has been one of the worst. I couldnt enjoy my massage because the air conditioning was making a shaking noise so loud I couldn’t even hear the bad music they had playing. The treatment and relaxation room were freezing cold there were no snacks accept for a few apples and the water for the tea was lukewarm. It was my girlfriends birthday and even though 6 of us had treatments they wouldn’t even validate our parking.

I was here on 10÷7÷2012 for a swedish massage. While the woman who performed my massage was very friendly, I had the most unrelaxing massage.
(1) The blinds in the treatment room were insufficient in blocking light. I think they may have been a tinge open — and the room was much brighter than I cared for.
(2) There was some type of construction going on outside which really took away from the treatment. The noise from the construction was loud enough that the massage therapist turned up her «tranquilty» music so loud that it was almost obnoxious…
(3) I complained to the spa manager about my treatment who said that he would refund my $ 200+ treatment… I thought this was great, and it made me think that I would venture back to Elemis in Miami the next time I am there… HOWEVER, I was never refunded. Don’t tell a customer you are going to refund them and then not do it…
Very dissapointed… I love the Loews hotel, but I will never again use their spa

Best $ 99 massage I’ve ever had! It made me question my usual Signature at the Ritz Carlton. When our friend had suggested this for the group Sunday morning before brunch I was a little skeptical, because I know my usual gets me right! Well the guys didn’t care much they just wanted the $ 99 dollar deal. The spa is clean and serene. The staff is polite and professional.
I decided to go on and try the 75 minute Best of British, which is like two massages for the price of one. You get a full body 50 minute Swedish massage, then they go back over you with this Lime and Ginger Salt Glow — some award-​winning body polish… I left there feeling great. You know its a good massage when you start to slobber (I know gross, but its true). A few of us did the Sticks and Stones –two signature treatments with Volcanic Basalt stones and natural bamboo sticks dipped in the spices, now where they put those sticks I have no idea, but no one was complaining.
My massage was $ 50 cheaper than my Ritz Signature. However, this deal was just for Miami Spa Month from July 1, 2012 through August 31, 2012, otherwise the Best of Brit goes for $ 155, the same as the Ritz. I think I liked this one better because of the extra massage with the salt scrub. My skin felt soft and hydrated, in addition to getting the kinks in my back worked out. Glad I tried something new this time.

I was staying at the Lowes and was desperate for a pedicure. I was very happy that they were able to squeeze me in just half an hour after I called. The pedicure station, color selection and final product were very nice but the pedicure itself was lacking. For me, the best part of having a pedicure is the foot massage and what I paid $ 50 plus tip for was a 30 second rub down on each foot. Thats it. I was disappointed. I also just wanted a relaxing experience but my nail tech was just complaining that the spa has not had much business and that they have cameras in the spa watching their every move.

Having been to the Delano, Stanadard and Trump Spa for Miami Spa Month already, I decided to try out Elemis at Loews. Quite a disappointment! When I booked my appointment I was advised that I would have access to all spa amenities including the pool. I thought that was pretty standard since I had pool access at all the other hotel spas I’ve been to. After my spa treatment, I was advised otherwise and was not allowed to access the pool since I wasnt a hotel guest. If I’d been informed prior to booking, I would’ve booked elsewhere and pool access was one of the main reasons I go there since I’m a visitor.
In addition My spa treatment was the Sticks and Stones and having told the masseuse I had lower back pain, she did nothing to relieve it and instead I felt ticklish the entire time. I felt like she was just rolling a rolling pin up and down my back. The only highlight of the day was getting access to the spa jacuzzi. It’s a nice spa but didnt deliver as expected. Client service was mediocre.

I was gifted a massage here and it was my first visit to Elemis and had a great experience. My masseuse was Todd and he went above and beyond with making me feel relaxed, he even threw in a few minutes of hot stones which isn’t what I was gifted with. The premises are absolutely beautiful with a stocked lounge area, sauna, jacuzzi… a little pricey but beautiful place and experience.

Just to give some background before my review, I am a very active spa person. I always love to visit and find the best spas around the country. I get all sorts of treatments but typically get facials and massages.
I’ve been to both the Elemis spa in Mohegan Sun in CT and the one at Merrick Park in the Gables so I felt confident in the Elemis brand and the quality of their services. I considered it a great, high quality spa, that is until I visited the one at the Loews. WHAT A DISAPPOINTMENT… from start to finish.
My friend and I visited for Miami Spa Month — all treatments are $ 99. I got the pro-​collagen quartz lift facial. My friend got the Ice Godess facial. We checked in at the front and were told to go in and just pick out any locker that was available/​open. I said, «isn’t someone supposed to escort us in and show us around and show us how to use the lockers?» And he replied annoyed, «YES but she is on break and taking WAY longer than she is supposed to.» So we went in and luckily since I have been to this spa once before, I showed my friend (it was her first time) around, basically doing the job of the concierge. I was annoyed already but hoped my treatment would make up for it.
We got to the relaxation lounge and yes it does look like a bad very dim doctor’s office. Uncomfortable chairs and very poor reading material. They offered water with oranges floating in it and hot tea and chilled canned juices. We both went to get tea and there was no hot water in the container. My facialist came in and walked me up to the treatment room. She asked if I had any issues/​concerns with my skin. I told her I tend to have clogged pores around my nose. She then said, «well, you are getting a $ 170 facial for $ 99 bucks so we really don’t focus on extraction for this one». She said it with such a matter of fact tone, making me feel like i was a cheapo for even coming for my $ 99 dollar facial. I closed my eyes and thought, if I am paying $ 100 for a facial with NO extractions, this better have some pretty strong chemicals! She then proceeded to do the facial. It was more like a glorified face wash. She just did these fancy swoops around my face… a bunch of ineffective swirls that my 3 year old could have done.
Then when she put on my mask, I expected a hand or scalp massage while it dried. Instead I could hear her in the background washing all the bowls and facecloths while I laid there, unattended to. this went on for 10 mins. then she rinsed my face off, slathered on some moisturizer and that was it.
Worst facial ever… wasn’t even worth the spa month price of $ 99! Investing in a $ 5 biore strip probably would have done more than her 60 mins of nothing.

We stayed at the hotel which is very nice. First I want to say that the staff at Elemis was SOOO nice. Everyone was friendly, responsive and attentive. However, since two starts means «meh, i’ve experienced better,» i’m going with that since its definitely how I felt leaving there.
We had a rainy day and I called to see if they could book a last minute pre-​natal massage. The staff was so quick to make something work and got me in later that day. I showed up early so i could take a nice hot shower (and most really nice spas have great showers and toiletries so I thought i’d take advantage and get an early start. The locker entrance is nice and a friendly staff member directed me to the women’s area which was nice enough. The showers… not so much. The showers had mildew in them… never EVER saw that in a spa before; let a lone one that charges high end prices. i kept my flops on so i didn’t have to touch the floor. I love water pressure but this was like someone had a garden hose on full blast… it hurt!
so whatever, im clean and get into my robe and go into the «quiet area» where i was told i’d wait. i’m usually not someone that cares all that much but it’s a unisex waiting area. i guess that wouldn’t bother me either except the guy across from me sat with his legs wide open and when i opened my eyes from my little shut eye i saw his full package… yuck. at that moment i realized why there are separate areas… we’re naked and i dont need to see your junk thanks.
i was greeted by a friendly woman who was going to do my pre natal massage. we had to walk out of the quiet area… past the gym (strange), down a hallway, up an elevator and then walked to the room. it felt more like a business building up there than a spa.
my pre natal massage was totally disappointing. i dont know if the woman was scared because i was pregnant (and in that case dont offer pre natals) or if she didn’t know how to do a pre natal? … but she basically rubbed oil on my body. i mentioned a few times she could go harder but she didnt. she didnt work on any spots that were tight and it was overall very weak. i’ve had other pre-​natal massages before and this was not one. i guess all places are different but they also didnt have the cool pillow where with the hole in the middle so you can lay on your stomach for when they do your back. the woman was so nice.
i’d say this place is decent with super nice staff… but for the prices i did not think it was worth the money. i have no problem paying top dollar to be pampered but i’d hope id leave happy. instead i was down about $ 200 after avoiding mildew, seeing a guys package and stripping naked for someone to oil me up… me thinks not.

My husband and I booked a couples massage at Elemis Spa when we stayed at the Loews. It was a wonderful treat! Their facilities are very nice. They have a male and female locker rooms and a joint lobby room where you wait for your massage. They offer fruit and teas while you wait.
In the women’s locker room, you get a robe and slippers (which were extremely big on me). They also offer things like shampoo, razors, cream, combs, and hair dryers… which is great when you have forgotten something.
There is also a Jacuzzi, sauna, and steam room in the locker room.
The massage I received was fantastic. I wish I could have one every weekend!

I’ve never stepped foot in the Loews before, let alone their spa. I booked their Miami Spa Month special called Beauty and the Beach for $ 99 which includes «a Florida Citrus manicure-​pedicure and a botanical hair treatment.»
Getting to the spa was like searching for buried treasure. Venture through yonder glass doors, then three paces past the fountain. Turn ’round at Emeril’s tavern and there ye will find steps into the secret cavern below.
I was greeted by the desk attendant and instructed to wait in the calming room since I was about 10 minutes early for my 10 am appointment. At first I was the only one in the darkened space that resembled a doctor’s office waiting room complete with couches and magazines. There was coffee, chilled water and a bowl of apples. I grabbed the least bruised red one I could find and chomped on it since I didn’t have time for breakfast beforehand.
A small woman named Maria dressed in a black uniform called me out of the room and I followed her down the hall to the salon. It was a blue and beige Wonderland of nail and hair stations accented with orchids and bright, white light.
Maria asked me to select a color from the OPI rainbow in the corner while she set up her station. I chose a purplish-​maroonish hue called Miami Beet. I sat opposite her at the farthest station and she went to work. The service was nice, but nothing special. It was a pretty standard file, buff, cuticle cleanse and polish. She used Bliss brand lotion, but the one minute hand massage left a lot to be desired. No «vibrant citrus scrub» to be seen or smelled. We chatted a bit, but mostly she focused on meticulously painting my nails. I’ve had more luxurious manicures for less moo-​lah at strip mall salons.
Next came the pedicure. I situated myself in one of the big, beige leather chairs. My toes were treated to a foot jacuzzi while I tried to figure out the remote for the massage chair. Except I wouldn’t exactly call it a massage. It felt more like a parade of tanks rumbling by or a couple of tectonic plates shifting beneath me. There was a dab of [non-​citrus] Bliss scrub that Maria left on my lower legs for a little bit but none on my feet and zero massage. However, all the other pedicure basics were covered from filing to painting.
Mani + Pedi rating = ³⁄₅ stars.
Next I moved on to the hair treatment. Leah was this cute little Cuban chipmunk girl that talked very fast and with an accent so I didn’t understand everything she was saying, but it all sounded sincere and enthusiastic. She started with a shampoo, then the deep conditioner and she definitely delivered on the scalp massage promised in the description.
My blowout was most methodical and Leah assured me that she only uses «the Lamborghini of blowers.» As she finished drying each section of hair with the dryer and round brush, she put them up in big rollers for «extra body» since my hair tends to be as flat and as thin as a Swedish pancake. Looking at my reflection, I felt like a model being prepped for the runway (maybe because Fashion TV was on the screen behind me) or perhaps a hair commercial. I really could have walked out of the Loews and onto a Pantene set for about 5 minutes of being outside. Curse this summer heat and 1,000% humidity!
Hair treatment + Blowout = ⁵⁄₅ stars
So when I checked out, they added tax and 20% gratuity to the bill so I ended up paying around $ 120 total. I also received a little Phyto-​sponsored gift with a striped canvas bag with travel-​sized shampoo, hair masque and cream (supposedly a $ 55 value).
Overall a pleasant experience.

Great treatment but I will NEVER go back simply because they didn’t validate my valet parking because I was in for the Spa Week discounted treatment.
Spa week or not, you don’t screw with locals who are looking for a spa to go to on a regular basis. And $ 25 valet parking was a shocker. I should have parked in the lot across the way for a couple bucks. No wonder the entire valet spa was overly attentive and nice. I thought it was a bit excessive, I just wanted to be left alone, leave my car with a friendly, responsible valet, and get to the spa.
I got a nice facial, loved the products, and the spa had a nice relaxing «bathing» facility in the locker room with steam room and jacuzzi – it was a small facility, but it was pleasant and clean. The individual treatment room could have used some aromatherapy or maybe some light music or nature sounds.
The esthetician spoke to me in Spanish the whole time, which was annoying, even though I am fluent in Spanish. We may be in Miami, but last time I checked it’s in the US and English is the first language… especially when I’m spending money at an upscale spa. She also tried very hard to push me to buy products, refusing my requests for prices. I assumed the products were expensive, but I wanted to know exactly how much I was looking to spend.
For an upscale, high quality spa, they sure are money-​grubbing, overly sales-​oriented.

I went to Elemis at Loews for a Spa finder special $ 50 facial. The woman I had, I forgot her name I’m sorry was amazing. Everyone was very friendly and nice. the place is huge. Since this was my first facial the woman explained each step to me, after asking if i preferred her to. I was very relaxed and had a great first facial. The receptionist added the 20% tip to the $ 50 which was fine, but I was going to give the woman more since she did such a good job.
I was running late and valeted my car at the hotel and it was $ 25! Next time I will walk or park in the garage.

Very tranquil and calming!
Everyone was so friendly. There is a hot tub & steam room in both women’s and men’s locker room. The calming lounge is coed so don’t surprised when the opposite sex walks in half naked (well in a robe at least). The lounge is stocked with juices, flavored fresh water, and apples. The Swedish massage was fantastic and music was amazing… I felt like I was traveling to many different countries as I Iaid there in relaxation and utter bliss!