Hilton Cabana Miami Beach

Hotel it’s ok! I never got the room I paid for ocean front plus the charge my credo card for 2 other rooms I had no relation too. They need to hired more valet personnel it took over 40 min to get my vehicle after paying $ 40 a night just for parking. Everything it’s far not a walking distance! Be prepare to pay for taxis $ 20 each way sometimes even more!

Melissa and Michelle were absolutely the best. We held our business meeting here and they went above and beyond to accommodate and assist in any way possible. Not only were these two ladies extremely professional, the entire staff that we encountered conquered the challenge and excelled in all areas of service that we look for in our stores today. This entire team here embodies what all professionals in the industry should be looking for. Kudos and look forward to the next time!!!

So we came to Miami for 3 of our friend’s birthdays. We live on the west coast, Seattle and Orange County, CA. We had stayed a few nights at the One Hotel which cost us almost 800/​night. 5 star resort, and the customer service was phenomenal. I had forgotten my straightener and curling iron, instead, the hotel sent someone to get those items for me. We then came to the Hilton for the last two days. We had arrived Sunday at 11:45am which I know was Father’s Day and we were early for check in. On arrival we had someone who escorted us out of our taxi… but decided to leave our bags, as the taxi drove off I had to flag him down (that was scary). I know we were early but the front desk let us know since we had the biggest room possible that we were first priority and she would rush to get our room set up. She even said that it would be ready by 2PM… well, we went, changed, and went down to the beach. Now, during this time, I would give the resort 5 stars. Here’s why. We were promptly greeted by Oscar and his associates. They were very polite and professional, got us two seats on the beach, clean towels, water, and an umbrella. He checked in on us every hour we were on that beach to make sure we got the best experience. Now, these guys are some of the hardest working employees there. I asked for recommendations on dining, shopping, even to go see manatees, etc. He was on point with everything. He introduced me to Michelle who helped us with food and drink orders. I absolutely adore her! 2pm came, and still nothing, then we were told by 3pm. still nothing. THEN 4pm came around and the interesting thing is, that’s when we were supposed to BE in the room at the latest, still nothing. We had plans with our friends, so when Oscar and his associates found out, they wanted to make sure that we were still getting great service. They tried incredibly hard to make us feel like a priority (which THEY did), so we didn’t even get checked in until after 4:30pm. Talk about being priority guests… doesn’t really feel like it. THEN, we had to rush to get ready. The next day we had come down to ask for restaurant options… concierge couldn’t even give us options except for Dennys… are you kidding me? So, the individuals who work outside on the beach busting their butts and making hardly anything were able to give us options, but your own concierge couldn’t? He said, if you just walk down the street you’ll run into something. We went from staying at the one hotel at almost 800/​night, to this type of service? Needless to say our last part of the vacation didn’t feel as great as the first part. 5 stars goes to the individuals like Oscar and Michelle who gave us phenomenal service like the One Hotel, but this really gave us a bad experience with Hilton and most likely will never go to another Hilton again.
Update: message below from the Hilton. Maybe refund us for those two days or at least comp us for another future visit.

I give it 5 stars because, for the price, it’s as good as it gets. Clean and has a boutique feel even though it’s a chain. Staff is very helpful and kind; not overbearing.

Excelente servicio en salinity bar el lugar muy limpio excelentes barmans servicio muy rápido y bonita vista a la playa.

Bring your wallet/​purse.
I have no complaints about the hotel… it was beautiful and comfortable. The rooms are done in a nautical theme and though not large they were very comfortable. The view from our balcony was outstanding. The hotel left little to be desired except the cost of valet parking $ 40 a day (you have no choice but to valet park) and the cost of food, oh and the liquor is water down so make sure you order it Neat (on the side).

The staff are excellent! I stayed here for a quick weekend getaway with my husband. As soon as we arrived we were whisked in to our room. Shout out to our cabana guy Oscar. Super friendly!

I booked this place for my birthday trip. It had good ratings and looked like great rates compared to other places. The hotel was in a great location. Right in the middle of everything and in walking distance for a variety of activities. The hotel was upscale and offered a variety of amenities. There was an outdoor pool, a restaurant and a beach. The staff were nice and helpful. The room was nice. We had the city side view which was not bad. There was a fridge and free Internet. The walls are thin. There was a group of party kids that came to a room and you heard everything. They were dragging chairs, bumping walls and talking loud. I love to have a good time too. Fortunately they were only there for a night.
We booked a tour of the city and we were told that we had to go to a certain stop. We took über and waited and waited. When the shuttle tour bus arrived we were told that it was the wrong one. We gave up and went back to the hotel. The concierge was great enough to reimburse us. We also got a free ride to South beach.
There are definitely hidden fees at this place. An example is the parking. I rented a car because I was traveling to The Keys after this stop. We were told that the parking per day would be $ 40 per day. Whoooaaa. We asked about local parking but that would also be a pain. The other unknown fee was for the beach chairs and towels. Add another $ 25. I hate to say it but They nickel and dime you.
I would recommend the hotel but would suggest that you are aware of the extra costs. Otherwise it was a good spot.

I’ve stayed here 4 – 5 times. The first couple were fine, no complaints, expensive valet & resort fee’s, but we are in Miami. Food has always been alright, over priced a bit, service kind of hit or miss (another Miami thing). Pools are nice they have two, smaller area because it’s a small resort, but it’s cute. Price for poolside cabanas is stupid. I think if no one is using them they should be free game.
My experience time has been so different. I’m trying not to let it ruin my views, but it is because things keep getting worse. They gave me trouble checking in because I arrived before the person in my party who booked the room so they wouldn’t let me check in until he was present with his card even though he went out of the way to add my name to the reservation. We got through it hours later, whatever… BUT now! I’m in a room with a beautiful side ocean view #632, decent space in comparison to other rooms I’ve had here, but there is this constant constant banging happening in the walls from a pipe! It woke me at 5 am, took until 9:50PM for maintenance to arrive, only for all rooms to be booked for the night so they cannot move me, nor do they have earplugs, but they supplied me with headphones. Took me 5 times calling and finally walking downstairs to speak with a manager to actually get help.
I heard 634 also has this problem… Beware.
**Update, they took good care of me after I got upset enough. I’m in a very comfortable room. I’m still keeping the three stars because nothing is outstanding, but nothing really sucks either.

We booked a room in January for a May overnight before departing on a cruise. We get to the hotel and are told our reservation was cancelled. The rep was annoyed as we asked who cancelled our reservation, when and why as we had a confirmation. Well that further annoyed her as she kept saying it was cancelled and we have no rooms. No explanation was given. No concern displayed. No offer to find another Hilton. No apology. No reason as to why a confirmed reservation was cancelled with no prior notification. I’m still standing in the lobby waiting for someone to explain Hilton’s major error and how they are going to correct it. I expect cab fare to the next hitel, any difference in rate and at least some kind of acknowledgment this was not ok.
Horrible customer service. A call to corporate and more social media blasting will continue.. . And to the reception clerk Victoria… get a new job where you don’t interact with people. Telling 6 people their rooms were cancelled for no reason and bthen behave as if we inconvenienced you is ridiculous. Your demeanor is not suited for your job.
I would recommend people avoid this hotel and employee.

Review is solely based on costumer service interaction through telephone.
First and foremost, I wanted to send out a thank you to Michael (last name is unknown) who works in the revenue department. Thank you for processing my non-​refundable hotel charge in a quick and professional manner. For future reference, always pay attention to the type of room before book example: refundable or non-​refundable. I made the mistake of booking two hotel rooms with two different hotels the same weekend and both were non-​refundable.
refused to resolve the issue and therefore I had resort to calling the hotel directly. Thankful, Michael was able to resolve my issue and the refund was issued back into my account within a couple of days.

Not really sure where all the bad reviews are coming from…
My mom is a gold member. We also did some research before coming to this hotel.
They charge $ 40/​day to keep your car here, so just note that. We knew this coming in so we opted to take über everywhere. MUCH cheaper. Don’t bother with a taxi or their shuttle service. We took their shuttle, less than ten blocks and they charged us $ 5 a person. An über would have been half.
Because of her membership, we got the breakfast buffet for free. Any of the extras (french toast, pancakes, omelette) was more. The breakfast buffet is okay, but if you want something amazing, the french toast was out of this world.
I wouldn’t recommend eating here. If there is one fault with the hotel, it is the prices of the food. My mom and I had two drinks, a bacon cheese burger, and fish tacos — it was $ 80. Crazy.
The beach is very nice. You get two chairs for free if you are staying at the hotel and an umbrella is $ 19 a day. You receive towels as well. They sell sunscreen down there if you happen to forget and there is a staff member that comes around if you would like to order drinks of food.
The hotel room is nice and clean. Room service was in every day… I see a lot of comments about RS coming in without knocking. We didn’t have that issue. If you are concerned there are locks on the doors… as well as you can put up the «Do Not Disturb» sign. All the staff were very friendly and well accommodating.
With that being said, the real GEMS of this location are two specific staff members:
Oscar — Who works down on the beach. He is AMAZING. Extremely attentive, hard working, friendly, approachable. He was on top of EVERYTHING down there. Checked in on everyone at times… he remembered me and my mom. Addressed her by name. He made sure everything was done by the book and definitely took charge in many situations among other staff and visitors. I cannot say enough about him and sincerely hope that his boss takes note.
Luciana (I hope I spelled that correctly) — She worked down at the beach, as well as behind the bar by the pool. She is WONDERFUL and so attentive. Always had a smile. The first day we were here, she made sure to check on everyone to see if they would like a drink or anything to eat. then she would come back around to make sure we were okay or if we needed anything else. There was another girl that worked a few other days while we were here and she wasn’t as attentive and she never came around to our chairs — only seemed to take care of the cabana area. I was excited to see Luciana back down at the beach the following days! She also remembered us and I was surprised when she remembered that I preferred Capt. Morgan in my drink as opposed to a different rum.
Those two were fantastic and definitely deserve some recognition for their fantastic customer service.

One of the best spots on the beach! I didn’t spend much time in the room, so access to a lounge chair ($ 20) and bar service were key! The staff (especially Michelle) was so hospitable and attentive. It’s close to everything– public transportation, grocery store and shopping. I had a great experience!

The Hilton Cabana was a great place. Staff was very attentive and welcoming. The room was clean and up to date with deco style furniture and stylish art. Upon Arrival our room wasn’t ready so they gave us 2 free drinks in which I’m convinced they do that to get you to spend money at the bar, who has 1 drink in Miami beach with such a beautiful view of the ocean «LoL» but jokes aside me and my wife recommend.

We had to get another hotel after staying 1 night. Big disappointment. This shouldn’t be called a Hilton!
I posted pictures. Uneven drapes, mold in ceiling, Cob webs, old towels! Ugh! We went back to the Double Tree in North Miami!

I’m here now in room 419.
Paying over $ 300 a night all in.
Room is small ocean view is minimal. Staff is LAZY and non-​responsive.
Hire to believe this is a HILTON property. HILTON that prides them selves on cleanliness and wow service.
And I’m a Diamond level member that was treated like I’d crawled in from the surf.
Do not stay here. Overpriced and under-​delivered. A horrific first day with a dirty beach, crappy views, a fridge that is an old mini bar, a room that is the smallest HILTON room I’ve ever been in, mold in the bathroom and on the bedroom ceiling, and the beach crew threw our stuff out of the chairs when we went for a walk right into the sand. Really! I can’t make this up.
STAY AWAY FROM THE HILTON CABANA MIAMI BEACH!

Ive stayed at this property twice now. The front of house staff and housekeeping team are are very accommodating. The rates are competitive with resorts in south beach.
Note that this property is NOT in south beach. North beach is much quieter and has, in my opinion, a better beach. If you are looking for «the beach scene» and «nightlife» then this isn’t really your hotel — if you want to relax on a gorgeous beach in decent accommodations then your on the right track. South Beach is only a $ 10 – 15 cab/​über ride away.
I give this hotel 3 stars mostly because of the terrible restaurant experiences I have had there and because the cost of the food and beverage amounts too basically «price gouging» … there isn’t really much around the hotel to drive any restaurant competition.
The Restaurant looks much better than the food tastes … and does not justify the price tag. Dinner for two with one glass of wine — my date drank water — a shared appetizer and two entrees was $ 101.
We split the calamari appetizer which was flaky and fresh but basic, the marina dipping sauce tasted jarred. For entrees my date ordered the fish «catch of the day» which I think was sea bass, I tried it, it was flaky and cooked correctly but flavoring was basic… some herbs and olive oil, nothing special. I ordered the Cuban pork chops they were bland with a lime and herb rub on a bed of white rice… Again basic … I’m not sure what was Cuban about that entrée actually.
The service was pretty bad they brought me a different glass of wine then I had ordered and when I questioned it they told me I was mistaken… Turned out I was right. Our waiter complained that he was working a double shift and thus not really getting things right. He gave 10% off bill plus the wine was free and the bill was still $ 101.00 !!! Not worth it.
Likewise the drinks beach-​side are ridiculously expensive I paid 27.00 for a 16oz margarita and it was not very good.
Also there is a resort fee of $ 25 a day and valet parking at $ 40 a day. That can quickly increase a seemingly affordable room rate! There is no on/​site self parking and no street parking that I could see anywhere near by.
All of that being said the property is very well kept and the rooms are fresh and modern and feel very «summery» which I appreciate coming from cold NYC.
Room selection Tip: best rooms are the ocean front — not ocean view — which really looks at the condo towers on either side of hotel.
Contrary to previous posts I too am a HHonors Diamond member and when I ordered a customized omelette at breakfast from the chef there was no charge (Mr. Harry maybe your feedback helped?). Also they were very good to me at check in upgrading me to the penthouse floor room 1026.
All in all I would stay here again if my other favorite Hilton property was not avail in Miami Beach.
proceed with the above knowledge.

I was just kicked out of the covered cabana seating because it’s supposed to be rented for $ 150 a day — although as the nice pool guy and girl told me, it comes with a bowl of fruit and a bottle of champagne.
Beautiful location, crappy customer relations.

The location is a really good one but it is no the fanciest place on the beach for a weekend getaway.
Pros:
Right in the beach with access
Valet parking
Cons: small property, no self parking
The common areas are not that big for a Hilton

This review is ONLY for the outside bar.
Three stars for location/​atmosphere, 1 star for prices. We came here to have a drink and check the place out. The bartender is nice, but the drink menu is lacking. Nothing innovative here. All frozen drinks are pre made. Sadly, a draft beer and a small cocktail came to $ 31 and change. I didn’t even really like my drink.
It’s all the silly fees (beach fee???) and 18% gratuity they add.

Stayed here for one night/​2 full days. The restaurant and bar down by the pool was nice but sorta expensive for the casual feel and look. Our service was a tad slow and it wasn’t that busy. When we arrived we knew we were early and before the check in time. our friend got her room right away but because we requested a ocean view it was not ready yet. The front desk worker said he was putting a rush on it and took our cell and email and would notify us when it was ready, this was all at about 2pm, 5pm came around (past check in time) and we didn’t receive a call so my boyfriend went to the desk and they then said it was ready. Why did we give our cell? Why did he say he was putting a rush on the room? How come we didn’t get a call? I’m fine with not getting a room till the check in time but after made us feel Forgotten.
The beach area is very nice, they have good chairs, tables towels and cabanas available. Servers offering beverages walking around.
The bottom pool area was nice, clean and not too busy. Also, servers coming around offering drinks. We didn’t venture the top pool. The hot tub was actually hot which you sometimes don’t find in FL.
Our room was very clean and we had a nice bathroom. The room had a smart TV which Is nice since I have a Netflix account but who’s really watching tv on south beach. Only negative is I hit my leg on the side of the bed frame twice. We enjoyed the room view too but it looked nothing like the photo they advertise. However our friends room the AC was very loud, small bathroom and she said the walls are very thin and heard a lot.
Valet was nice and helpful.
No bars in the area.
I would stay here again since we got a good price but would like to always venture new hotels. A clean hotel is always a good hotel and it was clean throughout.