Jetski Tours of Miami

Worst experience ever ! Don’t ever visit this company. I got an early morning tour. The people that were doing this were frustrated /​uninterested and just skimmed through the whole thing. They didn’t try to help when the jet ski was stuck in sea weed. We mentioned it was our first time but that didn’t matter.

Called them to ask about the tour and the guy on the phone was unbelievably rude. He immediately started saying things like «I already told you» when I would ask a new question. He sounded incredibly annoyed when I asked him whether they had any jet skis available to the point that I asked him to calm down. Horrible customer service kills businesses. Avoid dealing with these people.

Our tour guide Jonathan and front-​desk attendant Ramses both could not have been nicer or more professional. The tour itself was awesome — you get to go pretty fast while seeing all the key tourist points of Miami. I’d highly recommend this to anyone!

Never go with this company! They steal your personal belongs from your lockers! My iPhone was stolen and was found in one of the staffs’ car! Thanks to the police, or I didn’t even know how to get back to my hotel. What a bad experience!!!

Activité à faire sur Miami ! Nous avions décidé de faire le tour de 2h qui nous a permit de faire le tour de Miami, dauphin, maison de stars, plage sublime étaient au Rdv! Le moniteur super sympa et n’hésite pas à faire quelques photos souvenir. Toutefois, avant de débuter on nous demande un surplus de 20 $ /​jetski sous le motif qu’il faut payer «un permis» !!!

We hosted two groups for a jetski tour. Most enjoyed the experience, however it was shadowed by the unfortunate declaration that someone in one of our groups damaged a jetski.
The damage is an absurd claim as the driver absolutely did not touch another jetski, debris or dock. Upon closer inspection of the photo provided, we can see the 2 inch «damage» has paint over-​spray (in other words, the jetski has actually been painted over from previous damage unrelated to our group). The over-​spray paint simply chipped off during our use. The even more questionable part was they had our group inspect the crafts *in* the water, but the guy found the paint chip when he took the craft *out* of the water and had it loaded onto the trailer without our person there… this is unacceptable and opens the door for MANY questions relating to the chipped off over-​spray paint. Of the years I have organized group outings, we have never been hit with a bill for damage.
Arranging the outing was a less than welcoming experience. All correspondence took place via email. I never spoke to a live person (red flag, huh?). No phone call, no courtesy call prior, during or after the activity. In fact, there was *no* phone call to discuss this claimed damage with me… instead I received an email stating my card was charged and a picture of the receipt and picture of the chipped paint. That is a totally unacceptable business practice, in my opinion. even prior to the paint-​chip debacle, all email correspondence was cold and ungracious… I felt like they were doing us the favor by taking our business.
To those considering doing this outing, tread lightly and make sure you protect yourself! Inspect the craft, take your own photos, read what you’re signing and demand the craft be inspected afterwards in the same location you inspected it.
The ONLY reason I give an extra «star» is because most of those that went on the tour enjoyed it… fair enough.
** Buyer Beware**

I have mixed feelings about my experience with this business. I took the 2.5 hour Jet Ski/​Snorkel Combo Tour. I’ll break the review into positive and negative:
Negative:
1. The overall cost of the trip is pretty pricey. I booked online for the advertised price of $ 250, but ended up being charged $ 283. I will be monitoring my bank account over the next month to make sure that any other sketchy charges aren’t incurred.
2. Upon boarding the Jet-​Skis, the guide shows you all of the debts and dings on each Jet-​Ski, and tells you the fines for any damages. That is understandable, but there is also a $ 250 fine for flipping one, which unless you are VERY EXPERIENCED on riding in the ocean, can easily accidentally happen. I’m not sure why the $ 250, as it is easy to flip the Jet-​Ski back over and not damage it at all.
3. The guide took us through the bay, which was pretty easy riding, right out into the open ocean, which was VERY ROUGH. I didn’t get knocked off of or flip the Jet-​Ski by a pure miracle. The open ocean was not fun at all, and it really put a damper on the tour.
4. The snorkeling is a total joke/​lie. We stopped at a small island and was told that we could snorkel here. The water was not clear at all, and it would’ve been more fun to snorkel in a farm pond.
Pros:
1. We did get to see the houses of the «rich and famous», which was pretty interesting.
2. We did spend about two hours on the jet-​skis.
Wrap up: I would’ve rather payed $ 100 for an hour of open riding on the jet-​skis, like most other places offer. I was very disappointed with the snorkeling hoax. I would not return to this business again.

My boyfriend bought this two hour tour for our anniversary through Groupon, and we had the best time. It took quite some time for everyone else to arrive and we can get the tour going, however, it was by all means worth it. The staff was EXTREMELY nice, attentive, helpful and friendly to every single one of us. The guy giving the tour was funny. They conducted the tour in a professional way and made sure everyone had a great time. At first, we thought getting two hours was too much, but the two hours actually flew by…
I definitely would come back again.
Thank you, guys!

Took the 1 hour jet ski tour. Our guide (Steven I believe was his name) was awesome. We wanted a tour of the homes, but that’s only the 2 hour tour. Steven was nice enough to take us to a few homes near the marina. The price they advertise is what you pay — unlike many other companies who show a price that does not include fees and fuel charges.

Had a great time. The tour takes you to several spots, and Ramses (sp?) was very personable. He’s also a pro on the jet ski. We attempted to snorkel (bring your own gear) but the water was a but rough that day.
Really wish we’d known we had to go all the way to Coconut Grove from the beginning. It was a $ 40 can ride from South Beach, and then we had to get back.

HANDS DOWN THE BEST JET SKI EXPERIENCE EVER!!! My husband and I did the 2hour «see it all» tour and it was worth every penny! Our tour was delayed about an hour which worked out fine due to the raining weather so we waited until the sky cleared up then headed out. Our tour guide was very patient and informative. We paid for the waterproof camera ($ 20) and our guide was kind enough to take pictures of us the entire time during our tour! It was like a photo shoot and tour for us! lol.
The two hour time frame was perfect. We shared one jet ski and each got to drive for an hour which was MORE than enough time. Part of the tour also stops at this really cool and secluded beach island where you can get off and swim and etc.
seriously guys, i can’t speak for all their tour options but the 2-​hour see it all tour is worth EVERY PENNY! And it’s cheaper if your reserve online. Thanks Jet Ski Tours of Miami for a fantastic time.

AVOID AT ALL COSTS. After signing up online I arrived on time. The tour was significantly delayed and I had other things to do. Staff offered a refund if I could not wait. Later the refund was not given and their HQ office said would not give a refund. I disputed with my credit card.
A FULL MONTH later, I was charged an extra $ 600 by this company. I never set foot on a jet ski but my credit card has been charged over $ 800 in total leading me to need to cancel the card for fraud

Tour great BUT!!! The jet skis are located in coconut Grove .NOT South beach where u Pay for them at (Duck Tours Office) …30 mins away across bridge in DARK WATER & 35.00 Taxi DRIVE there and BAck and Hard to get Taxi back from there… had to call for first time for one… If in South beach Miami Stay there and Rent them on beach .they offer same tours .wish i did even tho my tour guide was great !!! Or make sure the actual Jet Skis are located in south beach (Not AnyWhere Else)

We were staying in Coconut Grove so luckily it was only a half mile from the hotel. It was a wonderful hot day. I did the 2 hour tour which really wasn’t that informative, may be our tour guide Steven could of added on more info. Do NOT buy the water camera at the place cause it’s $ 30 there & $ 7 @ Publix. Plus they take pics of you with their camera. It’s real expensive. I ended up paying $ 321.00 for 2ppl on 1 Jetski for 2 hours plus the waterproof cheap disposable camera & tax! Then $ 30 cash tip! That’s ALOT! Try to get a groupon or find a coupon elsewhere. Friendly people, great weather, ok tour but I’m definitely not going back w/​o a discount. One guy wore his glasses on the tour. Big mistake! Wear tight fitted sport sunglasses & have a dry face towel handy to wipe your eyes off every time u stop. Salt water & contacts aren’t a good mix. We didn’t go snorkeling cause the water was,“murky”. That’s fine w/​me. I’m skeptical about how well they clean those mouth pieces anyway. This place is next to Murphy’s. Nice yachts docked everywhere.

One of or the maybe the best place to rent jetskis here in miami. friendly staff and great customer service. I booked a 90 minute tour thru living social. The paper work process was fast. They have no hidden fees! they just held $ 20 on my card. The tour guide was great. We got to see 3 different islands. Than he let us free ride for 30 minutes. Had a lot fun.

From the moment I called this jet ski rental place I felt a good vibe. The gentleman I spoke with over the phone was very friendly and helpful. We got there and ran into some issues but the workers made sure everything was taken care of so we could go jet sking. It was only $ 140 to rent a jet ski for an hour and it was the best way I’ve ever spent $ 140! I have never went jet sking and I didn’t know what to expect. My boyfriend and I started freaking out because their really strict when it comes to safety and handling the jet ski properly. Our instructors name was Steve, he was very friendly, caring, helpful and fun. He guided us on how to drive the jet ski and made us comfortable. We went on the tour and it was insane!!! We saw p. diddys, oprahs condo, the mansion Scarface was filmed and etc. It was our last full day in Miami and boy was jet sking a great way to end our vacation. Our instructor Steve was awesome! He for sure knows and loves what his doing! He is very intellectual and easy going. Steve was the best tour guide I’ve ever had and my boyfriend and I are defiantly returning and renting a jet ski again next summer! I hope we get Steve as our instructor again! He is a great asset to the company! Jet sking here was one of highlights of our vacation. Thanks to Steve :-)
Delila– went jet sking 5÷5÷13… Highly recommend jet ski tours of miami!

We did the 2.5 hour tour over the weekend. We got there at 1245pm and our start time was supposed to be 1pm but because of their slow paperwork process, we had to wait for the other jet skiers before we could start. We finally left after 2pm. Based on reviews, we thought the tour would be cut short if it started late but we didn’t get back until about 4pm and by the time we docked, 430pm (starting late made my friend missed her flight and had to catch a later one). The guide gave us all the rules and instructions before we left and scared the sh*t out of us saying how much the damages would cost. Every ½ paint scratch is like $ 250…so even though he told us to stay in a straight line during the tour, we all just tried to stay away from each other instead. He took us to a few different areas, including scarface’s house, a pharmacist’s (who invented the V-​pill) house, fisher island (7^th richest island in the states) and a small private island where we got to chill for about 20 minutes. We were all a little disappointed the tour was in the murky bay water area of Miami instead of in the actual crystal blue waters. The tour guides obviously are expert jet skiers so you must keep up with them or you will get yelled at. We got yelled at a lot, haha. Towards the end, you get about 10 minutes free riding but it would have been better if we had about 20 minutes. Overall, the excursion was fun and I would recommend it.
FYI:
1) their corporate office is in South Beach but their actual jet ski site is a 25 minute drive from there. Leave an hour prior to get there on time because there is some traffic on the causeway
2) their prices are per machine, not per person, so if 2 people ride one jet ski, you can split the cost
3) book online and you’ll save about 10% off the total (they include all fees into their total, no hidden fees)
4) the guide said he works on tips only so prepare to give a little something at the end. he was mean and funny at the same time so we tipped him for being funny.

Did the 30 minute jet ski free-​ride.
Friendly staff, and the ride was handled in a timely manner. Prices are straight forward, and they don’t give you the run-​around like some of the other shady jet ski companies in Miami. Recommended!
Note: They’re located in Miami, not Miami Beach, and if you’re under 25 you’ll need a temporary boating license ($ 20, and the Q&A are basic common sense).

love the tour, instructor very informative especially since it was my husbands and my first time jet skiing … love the tour and the 10 min we had riding around at fast speed… we had a little problem with our hotel therefore we need to cancel the tour but to my surprise if I didnt show up I was still going to be charge for the full price of the tour … so be careful and be sure u r going no matter what cus they will charge u haha

This place is AWESOME! I heard some horrible stories about OTHER jetski places, about how they require a huge $ 500 deposit, how they limit ur speed and charge $ 25 to remove the limiter, how ur allowed to ride in a limited space and if u wana go out u pay extra $ 50.
This place does none of it. It is the most relaxed laid back cool place ever. We booked in advance and when we got there it was just me and my gf, so they took just the two of us out and gave us a 2.5 hour tour of MIAMI, when we paid for 2 hours. We went everywhere and I mean all over MIAMI.
The tourguide STEVE was very cool. He gave us good safety instructions, it was both of our first time on jetskis, so the the quick yet thorough lesson was perfect. He taught us how to avoid others, what the basic rules of open water are, how to operate the jetski properly, what to do in emergency situations, common mistakes people make. And most importantly he taught us all the signals he would give us that we should follow. His signals were very usefull, guided us.
The tour was very informative, he told us a lot of fun facts. He also took our pictures with out camera, which was cool, he also took videos of us riding the jetskis. At the end we had soo many cool pics and videos. Towards the end we were allowed to ride around ourselves playing around alittle.
At one point during our tour, a guy from another jetski company cought up to us from behind and started yelling how we were not supposed to go this far, then he quickly realized we were with Jetski Tours of Miami, and left us alone rode off. I thought to my self man I picked the right place, otherwise I would be getting yelled at by that douche. lol
It is alittle far from Miami Beach, we took a cab around $ 30, but it was well worth it.

I visited Miami over new years and my boyfriend and I wanted to go jet skiing for the first time. There prices were reasonable and I had a great time on the jet skis. My only complaint was how they strictly enforce you to be there on time or your jet ski experience would be cut short, depending on how late you were, when they were not on time themselves. This was really aggravating because I was already there 30 minutes early and ended up waiting an extra 30 minutes to go out and jet ski. Also if you are staying on south beach and want to go jet skiing, try to find a company closer to your hotel. I didn’t rent a car during my stay and the taxi ride to the location of the jet skiing company cost me $ 40 to get there.