Keystone Property Management

I rented my apt in south beach and everything is going well…
The apt. assistance and the lease renew «first 6 months lease and after month to month» was easy and without problem…
They are nice and professional…

I dealt with Mr. Bennett on an insurance matter on one of his properties. He is very professional and always responds in a timely manner. He provided much needed back-​up documentation that made our case. He fought for his tenants throughout the whole process. Very easy and pleasant to deal with, highly recommend.

I wrote a positive review about John Bennett about a month ago and it was taken down. What’s odd is there are other positive reviews that was also shuffled to the «do not read section». Why is that? Is Unilocal showing a bias to negative reviews? I’m new to Unilocal and not happy that because I’m not following the crowd and bashing somebody my review is discounted. Anyway, I rented an apt from him on south beach for 3 years and found him helpful and flexible. When my year lease expired he didn’t charge me more for going month to month. And when I left he handled returning my deposit in a professional manner.

Beware of Keystone Management Company, stay far away and avoid! John and Joan Bennett are very clever, duplicitous team. They are a nightmare to deal with, extremely rude, and very knowledgable in terms of navigating through condo by laws and dealing with vendors to scam condo associations. Once confronted, they are keenly aware that most condo associations don’t have the budget or man power to go through the legal process to bring them to justice. They are by a landslide the worst management company I experienced in over 15 years of owning multiple condos in Miami Beach! 1 star is too kind.

i agree with all of the reviews/​complaints here. I have found them to be rude and not responsive to routine tasks of building maintenance. There is no reason for the lack of response and lack of courtesy from these people. They need to realize who their clients are and who is paying them. I would love for our building to switch off of their services.

They manage our building. They do such a bad job we get fines from the city all the time. In the last year we have had 25k in fines and penalties. Also when we ask them to do simple things that a managemet company is supposed to do, they really rip you off. They fixed a front door lock for 400 dollars. They have lots of hidden charges. 250 a week for cleaning, then misc fees of 75 dollars a week all over the place. DONT USE THEM. Joan Bennett and John Bennett are criminals.

NEVER do business with these people! Joan and John Bennett are unprofessional, dishonest and horrible property managers. I lived in the Capri Apartments in Bay Harbor Islands, managed by Keystone, on the 2^nd floor of a 2 story bldg. When a water stain began to form on my roof in August 2011, I immediately notified Keystone and sent photos. Nothing was done despite 9 MONTHS OF DOCUMENTATION AND COMMUNICATION OF THIS GROWING PROBLEM. I kept sending photos, e-​mails, taking video until I had to call the City Code Compliance Officers who also came, took photos and were shocked at how a tiny water stain was allowed to grow until it covered ½ my bedroom roof and spread into my living room and inside my walls! They fined Keystone but that didn’t phase them. Soon, the roof began to leak… BAD… EVERYWHERE! In the walls, from the roof, from the doorframes, water everywhere. It happened multiple times. Code compliance was informed each time. Videos and photos were sent to Keystone each time. It began happening in at least 5 other apartments int he building, too. Why should it have EVER gotten to that point? One of the few replies Joan ever gave me stated if I didn’t like it, I could move! Not we’ll fix it right away. Not even a concern for the building owner whose money is at stake for repairs or withholding of rent. Eventually, Joan had the nerve to charge me for water damage in the apartment! Hell no, sister! I have everything documented, got a lawyer and put that woman in her place. She’s LUCKY I just wanted this whole ordeal to be behind me or I would have sued her for my moving costs and retaliatory eviction. She told other tenants who were complaining of leaks and water damage that she would evict them, as well! This woman’s CAM license should be revoked. If you EVER have problems in your apartment, document it consistently. She’s not half as smart to do the same, she can’t even spell. Avoid all business with this company and Joan and John Bennett if you’re a tenant or building owner. Here’s a link to videos I took of the extensive water damage and leaks in my apartment.