Mauricio Y Bitran, MD

In response to Yuri F, I am one of those girls at the front desk and I take total offense of your review. I happen to take my job very seriously, I have been in customer service from age 13. I’ve laughed, cried, comforted my patients, I’ve been in their shoes. I treat everyone the same and always try and solve whatever issue they are dealing with. My job is everything to me it’s not just any job, it’s very personal and I treat it that way. I’ve even been teased and called dr Ruth. because I listen to my patients issues and try and help them.
Maybe there is something I could help you with?
Maybe instead of blasting this on Unilocal you could have spoken to us in person, instead of destroying my character. I tried to find you in our data base, nothing matched.
Respectfully
Renee

I wish so badly that I could give this office a 5 star rating. I’ve been with this practice for serveral years and the all the doctors, nurses, NPs, and everyone else that works in that office are amazing, BUT FOR the FRONT DESK!- they are extremely rude, unwelcoming and dismissive. Whether you call or go in person you are greeted with a heavy sigh of frustration. Scheduling an appt. Is like pulling teeth and they always seemed bothered by your call or presence. I get it, the office is VERY popular and thus very busy, but they need to be more effective in managing their stress levels and not taking it out on patients. Pregnancy can be a very happy time but can also be a very nerve-​racking experience, these girls just add to that stress and anxiety. They definitely need a lesson on patient service and compassion. Several of my girlfriends are patients here and share my same frustartion. I have contemplated switching offices due to their lack of professionalism and overall kindness… too bad I love the doctors too much. I hope things turn around and soon. The girls that check you out when you’re finished are very sweet and personable. It’s JUST the front desk, the «face of the office» once you get past their rudeness, everything else is amazing, I promise.

Unfortunately, sometimes, the best way to get the attention on an office like this is thru Unilocal.We will see. I had a VERY disturbing experience with Mr. Warren Miller from Billing. Basically, I was on a conference call with my insurance company, and him, trying to figure out why my claim kept getting rejected. The insurance company told him he was using the incorrect ID# since I had changed insurance companies and he was using the new one and not the old one. He didn’t know I was on the line and said «patients are so DUMB, they don’t tell you these things!» I was shocked! I told him I was on the line and I had called last month about the same issue and HE told me it was fine and not to worry about the bill and he was going to reprocess it. I told him he was the dumb one not me. I have been on top of this and all of my medical bills from day 1 of my pregnancy.
After the issue was resolved between my insurance company and him, I asked to speak to his office manager, Barbara. He, of course, sent me to her VM where I left my information for her to call me back.
This happened today. I have not heard back from her or anyone from the office. I am sure Mr. Warren Miller was very embarrassed. He did apologize to me by saying «sorry, I did not know you were on the line» but that is definitely not they way to go.
As a patient, we don’t fully understand everything to do with medical billing, that is why they are there to help us, we’d hope. Instead, they point fingers and blame it on you or the insurance company. I did my due diligence and contacted their billing department to make sure THEY get paid and this gets resolved. I had even called last month about this same issue and explained my situation to them.
So sad to see that as a patient we do what we need to do and contact them for help and assistance and they turn around and call us dumb and offer no help at all. Mr. Warren Miller was rude from the start but I just brushed it off and assumed he was helping me as best he could. The truth was he was never even listening to what I had to say and pointed the finger at the insurance company. At the end, HE was the one using the wrong information to process the claim and now HE has to reprocess the paperwork.
I am no longer a patient of this practice but I have been dealing with this since July 2015 (it is now almost November).
You can have good doctors, but if your office workers treat your patients like this, they will not only be unhappy but they will leave and not recommend you to others.

Dr. Bitran has been my doctor for over 20 years and even after I moved an hour away I continue to stay with his practice. He is an incredible doctor but in addition to that the office is great too. The staff has been there forever and they are very professional and warm.
The other doctors are also wonderful but I am somewhat biased towards Dr. Bitran because he delivered my 2 babies and I will be eternally grateful to him. He is more than competent and could not imagine trusting another doctor more than him.

Best obgyn in Miami!
Makes you feel comfortable, answers all questions, spend a good amount of time with you (which makes you forget the long wait).
Delivered my 3 children and I couldn’t have been happier

I had a very bad experience with Dr Bitran. Do not want to get into specifics, but you should research any Dr and see how many lawsuits have been filed in past. Great personality does not necessarily equal a good Doctor.

I have nothing but great things to say about Dr Bitran, Dr Rivera and Dr, Bendayan. They are amazing doctors, with great experience, personable, caring, wow! Just the good old kind of doctors you don’t find everyday. I actually went to them after researching online for a good OB/​GYN in Miami when I became pregnant since my OB doesn’t deliver. When I went to my first appointment I discovered I was pregnant with twins. So much joy and I have to say that the care I received throughout my pregnancy from the hands of these doctors was A+. They are pro natural deliveries which is what I was looking for, and in fact, I was able to deliver my twins naturally thanks to Dr Bitran, who believed in me and encouraged me to do so.
I highly recommend this group if you are looking for a good OB/​GYN.

The doctors and the staff are very friendly, caring and professional. I’ve been trying to see them since my first pregnancy but they didn’t take my insurance at that time. Heard they are the best in Miami, Indeed! The doctor that delivered my first baby just wanted to induce labor and push me for a C-​Section! Dr. Bitran was sooo patient and caring. Love him!