Rivera Hotel

I came to Miami after a long trip and got to Miami Beach at 9:30pm, when i got to the hotel i realized that this is not what i expected, i got a basic room and needed to pay more than i was told, I HAVE TO SAY THAT I GOT MY DEAL THROUGH «HOTWIRE» AND IT HAS NOTHING TO DO WITH THE HOTEL, THEY WERE VERY FAIR WITH ME.
After over an hour that i spoke to Hotwire over the phone i was so upset that i didn’t want to stay in this hotel without even checking the room, after few minutes of conversation with Daniel (The front desk guy), everything was different! the way he handled the situation was amazing, he put a smile on my face after almost 2 hours of arguing with costumer service somewhere in Asia. The day after, Amanda (The hotel manager) was taking care of us, and she was amazing as well, she did everything she could in order to make our next days just amazing.
The hotel itself is very high quality hotel (Have to admit that it doesnt look like that until you get into your room), the rooms are beautiful and clean, the pool area is fun, and you really feel like in a good boutique hotel. Of course, the hotel has its own beach chairs and that saves you lil bit of money.
I gave 5 stars to everything, if i had 2 more stars to give, i would give it to Daniel and Amanda.
Thanks you guys for an amazing time!

I really enjoyed my stay here! I was celebrating a couple of special occasions. The staff was super friendly and nice! Our room was clean and cute!
I love the Cuban restaurant and the happy hour deal! Also the rooftop pool was perfect. Lastly the location was good. We walked a couple of blocks and enjoy the complimentary chairs and riwels.

Room was very modern & nice. Happy hour was just ok. Beer wasn’t included and the line was crazy! I’d rather spend $ 20 on drinks then waist 20 minutes standing in line but it was FREE so can’t complain about that! Our room had a balcony, while sitting outside we could clearly hear the music from the night club down the street. I was worried that it would be to loud to sleep but no, when we shut the sliding glass door the noise disappeared!
Biggest downfall was the EXPENSIVE parking! $ 40 to park your car is ridiculous in my opinion. If I stayed here again I wouldn’t even bother renting a car. I would utilize the complimentary airport shuttle service. Beach, lots of shopping & restaurants are all within walking distance.

I just took Nathan’s Saturday morning cardio kicking boxing. Nathan’s energy is crazy infectious and not only is it really fun, I learned quite a bit about the fundamentals of boxing and kicking. I left the work out drenched! When I was waiting for my über outside after class some work out looking dudes asked me where I just came from because I was so diesel;)

If you’re looking for excellent service at this beautiful hotel — ask for Amaury Guzman! He is hospitable, personable and truly cares about the happiness and comfort of each guest. He opens doors, takes luggage and makes sure you’re taken care of. Excellent experience!

Trendy boutique hotel two blocks from Collins and the beach and a few blocks from Lincoln road shops. Service was good Amaury made a special impression and is gift to the hotel.

The room… too small and not too clean. Wanted to walk out right away! But I had to stay after a long check-​in at the lobby (midnight and tired)… took 30 minutes to check me into my room. This place is nothing compared to other local boutique hotels in the area (boutique done bad… trying for the regency style but its cheap and dirty). Go to RED hotel! save money and have a better understanding staff.
Checking out /​policy — Extremely unaccommodating! Not worth the wait or price. The cancellation policy is ridiculous, especially when management doesn’t return calls prior to the 3 day policy. Not understanding when I changed my entire trip and needing to check-​out just one day early.
The Valet — I was warned by the gentleman working in the lobby to call for valet 30minutes prior to needing your car. I did, I gave them 45 minutes to get my car… I went down stairs and everyone had no idea what had happened to my car or whoever took the call to tell valet my car needs to be ready.
I’m shocked at the reviews that have 5 stars… must be family, staff, friends giving 5 stars.
I travel often and this hotel is a –5 in my book.

Beautiful hotel in a great location. Special shout out to the staff who went above and beyond to help me recover my wallet! Stupidly, I left my entire wallet somewhere in the hotel. I was obviously in a panic. My credit cards, ID– everything was gone. My name was not on our hotel reservation so the gentleman at the front desk called was creative enough to call my bank who were in turn able to get in touch with me. After I recovered my wallet (totally in tact) he gave us some great recommendations for places to see in the city. The hotel riviera made our vacation great and their staff saved us from serious trouble!

Do not get a room above the bar here! the music will continue until the late hours of the night, and then in morning at approximately 7 the clanking of cleaning starts again. It was horrible, this entire hotel group (south beach group) is really not impressive, my stay at Hotel Croydon was just as terrible.
No where to put your stuff, no counters in the bathroom, unusable shelf in the shower where all the little bottles slip through.

Update.
This is my last night here. PLEASE DO NOT STAY HERE!!! This place is a nightmare. EVERY SINGLE NIGHT they are playing music that is WAY too loud. I wouldn’t mind if they made the rooms sound proof. But this is just unheard of. I’ve stayed in many hotels in my vacations and this by far has to be one of the worse. After complaining about the amount of noise in my room there was nothing they could do. This place is not where you want to be. The only good thing they have here is the free happy hour… although it’s not free. You pay 20extra per day for what they call «complimentary». Save your money and move to another place. At some point in time you need to sleep. Yes, I know south beach is a party location, but you have to wind down at some point and relax. The staff is inattentive. I called because our air kept cutting back on (at night this time of year the temp drop to close to 70) and they told me someone would be right up. An hour later I went downstairs and asked what was going on and they told me that the concierge was having a party for all the local concierges and they would get back to me tomorrow morning… Really! That’s not customer service. I’m so upset i wasted my money on this place. I have to get up early for my flight tomorrow morning, and even while I write this, music is blaring into my room smh. This place is more of a club at night then a hotel. Please stay elsewhere.

Great value. Friendly and truly helpful staff. 5 minute walk to the beach. Free shuttle to the airport. Clean recently renovated rooms (in the main/​lobby building).
The only improvement can be done with the bed mattress (has a low spot).
I’ve stayed here before and will come back again!!!

I had the worst service i ever experience in my lifetime from a hotel, although the suites are designed to comfort u in the best way, the poor service from the front desk and the ridiculous price of the car parking and its ineffectiveness can make your stay very uncomfortable.

A very poor service, I paid 35 for a valet parking and I had to wait half an hour for the car in addition the attitude of the woman in the front desk is very bad too.

Just returned home from Miami, and I wish I was back. There are a few criteria I have for reviewing a hotel:
Location: the two block walk to the beach was great and the complimentary beach chairs and towels were a plus. Less than a mile to Ocean Ave nightlife – win, and if you feel like being lazy rent a citi bike up the street and ride the streets of Miami.
Staff: Shameka, Amaury, Gabrielle, Lori-​Ann, Emmy, and Sebastian made my stay top notch at the hotel along with the rest of the staff. They were all polite and pleasurable.
Cleanliness: I don’t think there was a time when I didn’t see someone maintaining and cleaning the hotel… the rooms were cleaned everyday :) this is a big one for me!
I am big in customer service due to my line of work, and this by far met my expectations. The rooms are a little snug, but who goes to Miami to stay in their room?

For one I am a local here on the beach and I work on the beach as well. I come to the riviera hotel to sit on the lounge chairs out front to kill time before work or just to people watch. No one bothers me. Today I woke up early and felt like exploring the area and finding a new rooftop hideaway to lounge and nap before my night shift later!
I can’t stress the amount of attention the attendant gave me and not even minding that I use the pool chair and towel. He even gave me a pitcher of iced water with cups. It’s not 3pm and I’ve napped and I’m feeling hungry. There is a little bodega up the street with the best boars head sandwiches!!!
Not to mention I am really great friends with an artist by the name of Anthony Liggins who had an art gallery on Liberty. I’m going to pay him a visit and share my secret hideaway with him!
Thanks again!!! I’ll be back for sure!!!

Hotel was a plesent experience! Great location, clean rooms with lots of space! The most important part is the staff is fabulous from the front desk Arlene to the valet and bell men!!! It’s very hard to find friendly staff in south beach but this hotel makes it look easy!!! Easy walk to everything! Parking is a little expensive and it’s not for the full day the day of checkout. But that’s my only complaint. Thanks soo much. I will be back soon!!!

Excellent customer service and an excellent 5 night stay here at The Riviera Hotel. Everyone made sure we were comfortable, the rooms were great, location is close enough to everything, beach is 2 blocks away. The Hotel made my first stay in Miami very pleasant. Not to mention happy hour every night and the delicious cuban food available at the hotels restaurant. Also, thank you Amaury for helping me get along to the airport without missing a beat! Highly recommend this hotel to anyone!

Stayed here for my honeymoon May 2015 and it was incredibly awesome place to stay very convenient to South beach & Collins ave. Customer service is over the top also free drinks from 7−8pm. We booked on orbitz & received a good rate the rooms are a bit small but very elegant and nicely decorated & if you plan on resting don’t take a room on the 210 – 220 side it’s near the bar with loud music. Overall it is a very nice place to stay! I will be returning with more couples this year. Special Thank you to PEDRO in the concierge department he is very awesome at what he do & made my Honeymoon the best night ever.

Awesome rooms, atmosphere and staff!!! Perfect on every way!!!
You’ll love the feel of this hotel both the rooms and the inside/​outside common areas!

Was staying in west palm and wanted to go to south beach for the day. We ended up having a few too many at the clevelander and looked for a decently priced hotel that was still cool. We found this place for under $ 100.00 — best decision we made!
The hotel was awesome, a little rough in the neighborhood because there was a lot of renovations being done outside. We came in and there were a lot of people waiting around. We were upgraded for free to the suite? Not sure why but we had no problems with that! The ambiance is fantastic, darkly lit & newer furniture. We walked out to the pool and although it was closed we sat out there for a little bit.
We were exhausted but knew we wanted to go out. We both showered. A little tough to do FYI because the shower door is glass and goes down to the floor? The floor was soaked. We decided to lay down in the king size bed and relax first. BAD IDEA. one of the comfiest beds I have ever laid in. We ended up falling asleep & didnt even go out! Highly suggest this hotel :)