Royal Palm Resort

Absolutely lovely stay! Gorgeous hotel pool and it’s right on the beach! We were so happy here :) The customer service was great, everyone was so nice, from the front desk to the pool staff. Lakesha was so friendly and even gave us free drink tickets :)
PROS:
— gorgeous pool & spa
— right on the beach
— very nice staff!
— clean rooms
— food and drinks available by the pool
— walking distance to restaurants & shops
— free water bottle & apples & beach chairs every day
— quick check-​in and check-​out
— feels like a luxurious resort you never want to leave!
We found a great deal on
. I gotta say, was a little hesitant after reading some of the comments on Unilocal… but our stay was great! Maybe the hotel has fixed things, because everyone here was wonderful!

Best hotel!
We stayed in February. The rooms are so big and nice. The pool is amazing. The excess to the beach is great

I’m surprised this place only has 2.5 stars. From looking at their past reviews, some complained about the understaffing at the front desk… this is true. Maybe bad timing but when we went to check in at the SBG line… it did take a while (around 3 pm on Wednesday). Another thing that needs improvement is the food. The ceviche didn’t taste fresh and the jerk chicken tostada was salty and dry.
4 stars because of the location (ocean view) and staff. Staff at the front desk, housekeeping, and restaurant was very friendly and professional. If I had to pay, this place would be 3.5 stars.

If you want to enjoy your stay in Miami, please do yourself a favor, DON’T STAY at Royal Palm they will just ruin your vacation. Poor customer service and very rude manager named Shattel if I spelled it right. She was the manager the night of December 17. This was our 2^nd stay at Royal Palm. At first I was so happy that we got a good deal from hotwire’s secret hotel since we were getting a 4.5 star hotel. I was scared reading horrible reviews about this hotel but off to Miami we go. Our first experience with Royal Palm was pleasant. They gave us the ocean front view. The room was cute and clean. Spacious restroom. The king size bed was comfy. Everything was perfect not until we came back from Orlando. We got smaller room which was fine but the tall tub was really annoying. Not a nice restroom for a 4.5 star hotel that they claim! I called the front desk for toilet seat covers, they transferred me to the manager and she said they don’t give customers toilet seat covers but I said I was there 3 days ago and they provided me some. She told me I wasn’t there 3 days ago and I can buy some from Walgreens nearby. Omg what an attitude she has! Why would I lie? When I asked her name, all of a sudden she was like «Oh, I found some for you» Unbelievable! I feel sorry for the owner and their future customers. Terrible management. I will come back to Miami but definitely will never come back to this hotel. I wouldn’t recommend Royal Palm to anybody and to my future travels.

I’m surprised this place has such low reviews. I had a great time when I went. The rooms are a little tight and the first room we had reaked of marijuana so bad we had to change rooms. It’s a boutique hotel so not too many people which I like. You can walk right out to the beach from the pool area. The waitress was super sweet but the bar staff was loud and anti social. We sat out by the pool all day after getting a spa treatment. The restaurant menu was very basic noting to write about. The Parking is a whopping $ 40 per night for guest which I thought was a bit much. However, it is south beach so…

We stayed here for our annual husband/​wife getaway. We loved every minute of our stay.
The hotel is Art Deco so l loved the décor. Lobby and sitting areas are clean and well maintained. The pool area is same. We were very well attended to at the pool area. The waiters and waitresses were phenomenal!!! The food at the Florida Cookery (although limited options) was fresh and delicious.
As for our room, we had a partial ocean view. It was breathtaking! Our room was clean and our room was serviced every day. Any time I called the desk for a request, they came immediately!
Our only negative was check in. We arrived at 2pm. While I didn’t expect to have our room ready then, we did not have a room at 4pm either. We didn’t get a room until closer to 5pm. Now, when I mentioned that I was not happy, we were given another $ 50 food/​beverage credit!
I would return here. The location is perfect, it’s clean and swanky! And really good customer service.

Whenever I am in Miami I always stop by the bar at the Royal Palm. I always feel welcomed there whether it is at the inside bar or the pool bar as the staff is very friendly and helpful. The atmosphere is laid back but with a chill vibe which I really enjoy. I always meet cool people there too.
I am very diet/​health conscious and many times it is impossible for me to find a place where I can order a sugar free cocktail but when I asked for one at the Royal Palm the bartender named Jack was kind enough to make something special for me that did not contain sugar or caffeine.
A lot of the time sugar free cocktails can taste very strong but this one was perfect as it was more than just vodka and soda. I really appreciated the time he put into making it which is why I continue to go there when I am in town.

I had an awesome experience at the Royal Palm — my room was beautiful and the amenities are on point (personally love the fact that they have Sulfate Free shampoo/​conditioner in the rooms… its the little things!)
The food at FCP was delicious — I recommend the fish tacos. The drinks were also great. I have to admit, much of my great experience came from the fact that the bartender, Jack, was so attentive and accommodating. He really knew his stuff both when it came to the menu and when mixing up a delicious cocktail.
All in all, I can safely say that I will definitely be returning to the Royal Palm. Between the service I received and the location, its a no brainer.

There is a certain level of sophistication at this hotel that sets it apart from the other places. This is because of the fancy exterior, excellent food, and helpful people that work there. Sometimes bartenders give my fiancé and I a strange look when we ask for a sugar fee cocktail at the bar. Jack at the bar was nice enough to make this drink which contained cucumber vodka that was easily the best drink we had in Miami. The Florida Cookery is must try, check it out.

The room was clean. Mini bar wasn’t as sanitary as expected. The tile in the bathroom showed untreated spores of mold but the staff was accommodating. Check in and out was simple and the pool and beach amenities were relaxing

I should preface this that I stayed here with a groupon so it was significantly less expensive and the daily resort fee was waived. We stayed Monday — Friday. Also, I know this hotel was just bought and it appears that they were beginning renovations while we were there. ***If planning to stay there I would ask if they will be working on it during your stay.***
Service — There was always a line at the front desk, but for the most part people were accommodating. Pool and beach guys were always friendly and attentive!
Room — Purchased a partial view through Groupon’s website (one of two options). Got there and they put me in a room without an ocean view — it was on the South wing behind the front desk. Room was very small, overlooked the driveway and very unattractive roof. Went back down and they moved us to the other wing and the room was larger and much better.
Overall, the room was fine, but I had a big problem with the bed. It was very squeaky. Also, the bathroom door slides closed, so if you aren’t super close with your travel mate things could be weird.
Food: The food at the FCP or whatever was disgusting and expensive. We got the chicken sandwich (chewy from tendons) and the salmon sandwich (fishy in the bad way).
Drink: Pina Coladas were delicious, but they cost $ 15 and after two I wondered whether there was alcohol in there. Drink coupons counted for wine and beer only.
Pool /​Beach: Didn’t have any trouble getting cabanas at the pool or beach. More people were at the pool than the beach everyday. Umbrellas at the beach are an extra $ 20. No charge for umbrellas at the pool. Towels were always promptly brought over and servers were attentive.
Location: Great!

I would never recommend this hotel to friends or family!
Pros:
— great location, almost everything is within walking distance
— steps away from the beach (public beach)
Cons:
— rooms are filthy, we stayed for three nights four days and had our room cleaned ONCE! Upon arriving, there was make up all over the bathroom walls, pebbles and sand all throughout the room and dust on each piece of furniture especially the headboard of the bed!
–Getting more towels takes about an hour and the housekeeping staff does not speak English! Thank god I speak Spanish
— pool is ridiculously warm. Not enjoyable during the day at all! Very crowded, no better than a MOTEL
— beach service was horrible! Waiters were more interested in which female had a bigger butt instead of servicing all the other guests.
— $ 30 is due each day for an amenity fee, not exactly sure what that includes because drinks and food are not free, umbrellas for the beach are $ 19!!! & it takes about 30 minutes for someone to greet you at the beach to finally take your order
— breakfast is not included and the food is not good at all, smelly milk for the cereal and watered down eggs is not what you expect for $ 23 a person! Staff was friendly at the breakfast area
Overall the stay was horrible and I would have gotten much more of a better experience elsewhere for the same amount of money. Please do yourself a favor and do not stay here unless dust and filth, extra fees & frustration is your cup of tea!

We came for a stay-​cation.
Purchased a few rooms here, and a few at the loews (next door).
In the words of a former hotel manager, this hotel needs a major reform.
–room had mold in ceiling
–breakfast buffet was of very poor quality (cold eggs, crappy cereal type type thing, at about $ 25 per person more is expected)
–pool is outdated (looks like a motel pool), slime and mold on floors near hot tub)
–service at towel hut was terrible (they had no towels, and no eta on refill)
–service and food selection of bar near pool was poor (I recommend eating out of cart on beach, great ceviche/​hotdogs/​quesadillas/​tacos — way more affordable)
— female supervisor at front desk was rude to employee in front of us (scolding her for something she did wrong – should have been handled one on one).
I have TWO positive thing to share.
One: The housekeeping team, is wonderful. Every single time we came across a team member, we were greeted. They did a good job on cleaning sleeping room.
Two: nice remodel of lobby (main floor area).
This hotel has a lot of potential, being so central and all, but the lack of personable service and attention to detail, brings its quality and value down.

I feel like I should vouch for this hotel because it’s been getting crappy reviews. But my husband, stepdaughter, and I just stayed here for 2 nights and had a great experience. We were even upgraded free of charge to a king ocean view room. THe room was clean, check in was very easy, the staff was helpful, no prob with housekeeping, and we loved the pool and easy beach access. Also close walking distance to lots of food and shopping.
The downsides: wifi was a bit sketchy at times, the umbrellas at the beach cost $ 19 (!!), and our room had a slight odor when we entered (but was still very clean). Food and drink is a bit pricey but that was to be expected at a place like this, I thought.
Overall, we really liked it and would stay again.

My friend and I stayed here last week and the hotel is nice! It’s right on the beach, friendly staff, excellent food, but I give three stars because housekeeping could’ve been a little better. The issues are very minor, but for the price of the hotel housekeeping should’ve been 5 stars! We hung out at the beach or pool all day and on one occasion the room wasn’t cleaned at all. On another day, the room was clean, but no towels and no tissue. At the time of booking, my friend booked for a double bed suite with a full oven view; upon check in it was a smaller room, with 1 king bed, and a partial ocean view. The hotel manager did provide a huge discount because there were not anymore rooms that we originally requested.
The hotel is very modern and it isn’t too far from local bars and clubs. Everything is no more than a 5 – 8 min taxi ride away. I’ve stayed at a couple other hotels in the same area, and although this hotel is not my favorite it’s not my worse. True, the rooms are somewhat small, but who spends most of their time in the room while in SOBE!

This place needs help, fast. Not a completely worthless experience but not an impressive one, either.
We booked our reservation while the hotel was still part of The James management group. We received an email saying that it would no longer be so, but that our reservation would still be honored. Fast forward to checkout, they overcharged the room rate and added a minibar expense that we didn’t purchase!
Upon check-​in, the front desk is a mess. They need more agents staffing it, because the line is long at all hours of the day, and everyone seems to be unhappy. It’s just not efficient. Once we finally checked in, we weren’t told which tower/​wing we were staying in, so we had to look around. That’s fine, but the signs are confusing and not intuitive.
When we got to the elevator for our designated wing, we couldn’t access our floor – because no one told us we had to stick our key in the slot to get anywhere above ground level.
Finally, our room. We booked an ocean view room but it doesn’t say «partial ocean view,» so we were kind of expecting oceanfront. Maybe that was our bad. Either way, the view wasn’t terrible from the 16^th floor. The room itself is on the small side but it was fine. Free bottled water every day was a nice touch. Room service didn’t suck.
Good thing: the bed was SUPER comfortable and the pillows, too. It was relatively quiet far from the ground floor, and we got a great night’s sleep every single night.
The concierge did a great job of helping us find the best tour (Everglades) and booked it for us.
The pool needs more people putting out towels. There isn’t a towel station, you just have to wait for one of the dudes to get you your towels. One of the days, they ran out of towels.
Overall we had a great trip but not really because of the hotel. Customer service and operations need massive improvement. Come on, Starwood!

Now that Starwood has taken over the Royal Palm they really need to kick the hospitality training into high gear. Right from check-​in, the interactions with hotel staff ranged from slightly off-​putting to full on enraging. It was as if their goal was to make each step of any process as cumbersome for the guest as humanly possible. The only staff person we interacted with who seemed to be genuinely interested in serving guests well was Charlie on the beach.
The hotel itself was clean and and the rooms have been recently updated. On accommodations alone I’d probably give this place a 4 star rating. Overall I think it has a ton of potential to be a great experience if Starwood whips it into shape. Unfortunately, right now the service is just atrocious.

Oh boy, this was a bad experience and a crappy hotel.
It’s like a bunch of kids just graduated from high school and decided to run a hotel.
Customer Service? Nonexistent.
Horrible check in experience.
Arrived late at night after traveling across the country. They gave us the wrong room (wrong # beds, smaller than what we were paying for). Resolution was painful and slow.
Calling the front desk throughout the stay was futile, they essentially didn’t answer.
Security? They gave a babysitter a key to our room upon her arrival without checking with us. Yikes. (We were attending a wedding and hired a babysitter for our child).
Rooms were very cramped. Good location, but at the price we paid (approx $ 550/​night), it’s easy to figure out this was a horrible value.
bad, bad, bad (not good).

Just sold to Starwood a week ago and this place is a wreck. We arrived and our room was dirty and was not stocked; two towels and one coffee pod for a two bedroom suite.

Please bare with me, this is my first review. I had the grand pleasure of staying here at the Royal Palm. I travel a lot and this by far is a very nice hotel to stay in. For South Beach, the room rate is reasonable. As the saying goes, you get what you pay for… with that being said the ammenities and luxeries are at your fingertips. The hotel provides umbrellas, towels, and servers for your exclusive portion of the beach that is directly behind the hotel. The hotel is equipped with 3+ pools, great views, and a very helpful consieur. If all of these things weren’t enough, the hotel is on the best part of the strip within walking distance to all the premier night clubs, bars, and restaurants on the beach. Whenever i’m in South Beach I always stay at The Royal Palm!

Ein sehr schönes Hotel, mit einer genialen Lage. Den Strand direkt vor der Haustür, den Oceandrive eine Minute zu Fuß entfernt und die Lincoln Road Mall auch gleich um die Ecke.
Das einzige, man zahlt zum Zimmerpreis extra eine Resort Fee von $ 20 pro Tag. Dafür ist Internet, Local Calls und die Liegen und Sonnenschirme am Strand schon drin.
Kann man gut finden, oder eher auch nicht. Ist halt so.