Sagamore Hotel

the overall customer service experience was sub par. upon check in not only were we celebrating a birthday, we were greeted with attitude. once we got to our room, it was filthy. there was strands of hair literally EVERYWHERE and the toilet was not clean. we were immediately grossed out we had to call front desk to come do a 2^nd thorough cleaning. they never made it up to us. as the week progressed there were minor mistakes here and there. we were talking with 1 of the beach staffs and told them we were there for a birthday. they must have said something to their manager because they day after the birthday passed we walk in to find the cheapest bottle of red wine waiting in our room and a personal note from the manager. I don’t think I’ll return to hotel anytime soon. their pool was disgusting as well. def no upkeep with cleanliness. I was highly disappointed.

When I booked this vacation for my family and I. I saw the pictures and it looked like a nice Art Deco hotel. But upon arrival the walls were bare! When we were checking in the front desk clerk was extremely rude to my family. Then in our room the shower curtain had burn holes. The dresser drawer’s were broken. The refrigerator and freezer was not working properly so our food spoiled. We had to keep calling the front desk for ice and regular basic needs when staying in a hotel. The service in the restaurant was terrible as well. When we address the issues of how rude the front desk clerk was to the hotel manager he did buy our family lunch. But I really don’t recommend this hotel. It was very over priced for what you get. I would not have given this place any stars but you have to write this review.

Visited here for my birthday weekend (May 16^th) Couldn’t have asked for a better experience! The staff, super friendly and accommodating. The room was spacious, clean and very modern. It would have been awesome if the balcony faced the ocean but the courtyard and pool was just as nice. Liked the music that was playing out there. Even met some other guests and made new friends from Chicago! s/​o to the #midwest. The location was superb and conveniently across the street from a gift shop, liquor store and sushi restaurant! Next time I visit South Beach, I’ll definitely be staying at the Sagamore

Let’s talk about the sagamore, shall we? A lovely hotel on the beach, in the heart of the City, located near everything. I like many things about this hotel which I can elaborate on.
It was very clean. No bugs.
The suite room was very large and had a kitchen, living room and separate bedroom. The kitchen had a microwave and large fridge, a necessity to stick with beer and wine and vodka.
The hotel personnel were normal and not annoying.
The maids were accommodating with towels.
They had an outdoor pool area to sit at, with outdoor restrooms.
It was let ultra high end, but maybe that’s why I liked it. No pretense. Nice spot.

Run down, lots of problems. My husband and I went to the Sagamore for a long weekend. We were looking forward to our stay because the pictures looked great but we’re surprised to find it was nothing like those on the website. If you notice on tripadvisor or here, the management has put up a lot of pics, not customers. The hotel is run down, empty, un-​inviting and just bizarre. Many things just weren’t working– we had to change our key EVERY time we went into the hotel room, and the management never tried to apologize or compensate us for this nuisance. The furniture in the rooms are so old that the paint is breaking off, and the leather on the sofas peeling off. If you’re looking to stay on Collins Ave, you can find more modern and nicer hotels nearby.

This place is amazing, the artwork here alone is simply worth staying here. Throughout the area it is covered with AMAZING art and great layout. The staff members here are incredible and go above and beyond more than I should post about. The rooms are at a high level, not to mention the pool and valet is a huge bonus. Can’t express how amazing this place is. It’s truly special to me and I will only stay here visiting Miami. I’m obsessed and want to be here as often as possible. Love this hotel!

Loved our stay at the Sagamore Hotel. They only have suites and up, so the rooms are huge. Coming from a cruise they granted us very early check-​in. Staff had good dinner recommendations. Molton Brown toiletries. Also got a great massage by a very friendly masseuse in the small spa. The hotel is filled with art!

We visited here in Sep 2014.
The place has a friendly staff and a modern exotic outlay. Loved the fact that it was right on the beach. Would’ve been five stars if our room had a better view. But either way, lovely place to stay at.

For me, this place was damn near perfect. Good food and a helpful staff. Any employee I spoke to was friendly and seemed to go out of his /​her way to be of help.
Only negatives: the speed /​efficiency of the elevators. Our room could have also used a sweep and mopping. Everything else was spotless and clean. The gym isn’t a gym. It’s a couple of cardio machines and some rubber dumbbells.
Overall I (and friends) enjoyed the stay. Interesting art all around the hotel. Be sure to check out the stairwells for really incredible murals. Pool and back garden gazeboes are cozy. And you’re a close distance to a lot of what south Beach has to offer.
Will absolutely stay there again.

Everyone has an experience or service that is so bad or good it impels you to create a Unilocal account. The Sagamore is one of those places.
The bad:
Dirty glasses on the bathroom sink when we checked in.
Our do not disturb sign was ignored, and the cleaning staff entered our room anyways and put the decorative pillows we threw on the floor back on the bed. Ew.
The $ 39/​day valet staff cannot be bothered to even stand up when you return. Multiple times, they just sat in their chairs and waited for my husband to walk up and hand them his keys.
I personally didn’t care about this, but the furniture in our room was pretty worn and scuffed. The couch was torn up.
The good:
Pool staff was friendly and helpful.
I would not stay here again.

Came to the Sagamore for dinks with a bunch of friends after an endurance event. We met up at the pool area which was way smaller than I expected for such a large, very well known hotel. It was dark out when we arrived so I can’t really comment on the state of the grounds but everything looked pretty decent. The décor is an ‘all white everything’ clean lines feel. Even though we were only visiting the hotel the staff members we encountered were very friendly. They have odd art pieces in their lobby but I guess that’s half the point of art to begin with. The bar area we went to was a little small but also cozy. They had great seating/​lounge area but I didn’t like the bar stools as they were uncomfortable to sit in. The bartender that evening (totally forget his name) was so incredibly friendly. I felt bad since it was a large group of us (about 30) that he had to make drinks for all by himself but he managed fairly well. He was also great at taking special requests from the group which he was beyond willing to accommodate. Everyone’s drinks came out perfect and were served super fancy with pretty garnishes and such. He definitely went out of his way to impress us. I didn’t pay for the drinks that evening as our tab was picked up by someone else but I’m sure they were quite pricey. South Beach Miami area is known for the flashy and pricey but if you’re willing to put that aside definitely stop in to the Sagamore for a drink.

The stay was amazing. Staff were all on point. Valet, housekeeping, bar, kitchen and front desk. The manager James was sooooo awesome. Thank you for making my husband’s 50^th birthday so great.
Very nice and clean facility.
We had friends over for a small gathering. The bungalow was perfect.
Everyone was AMAZING. They catered to us and it was worth every dime. Close to everything too.

So we used to come here all the time about ten years ago and we scheduled this trip as a revisit to our past fun times in south beach. We are not only happily surprised that this place is still fabulous but the service and surroundings rock! James was gracious and made sure as repeat visitors we were welcomed with joy. Mickey was the most wonderful beach bartender. He checked on me often and kept water the coming. Along with libations if Desired. We ate lunch and breakfast here. service was excellent and the food was great. No complaints for us sagamore! We will be back!

Disappointed and questioning how this can be ranked as a four star. Maybe if you compare it to a roadside super 8 motel?
Curb appeal — ah yea, instant nervousness, looking a bit rundown. Walking in you get hit with the flowery perfume, a bit overwhelming; pro-​tip: less is more. It sort of felt like this place was stuck in the 90s design phase.
The front desk staff is not very friendly. What’s up with wanting our id and photo copying them? Atypical amount of paperwork /​terms and conditions to sign. I’m use to just providing a card for incidentals; this made the place feel a bit shady.
We travelled light with just a roller suitcase yet they insisted on sending a bell boy with us who was carrying 7 or 8 packages and kept dropping them. He abruptly said «that way» and walked away in the opposite direction.
The room smelled like bleach and some chemical insecticide. Loud mechanical and street noise, Cheap furniture, misaligned doors, bad finish work, a general lack of attention to details. In general it felt relatively clean; like a 3 out of 5. Some things felt questionable — like the dirty windows and torn up fake leather couch
The beach service from Zoran was good — we spent two days there and he made the experience a little better.
I can’t understand the 5 star reviews, it really makes me feel like the whole system is being watered down /​devalued. Maybe it’s those reviewers aren’t picky, use to a different standard or just I got unlucky.
I’ve been laying here in bed since about 4 am not able to sleep because of the loud mechanicals uncomfortable bed and I’m not sure what else. I’m just thinking about how much nicer my house is than this hotel room and my mind is blown by the ratings this place has. I figured I’d try something different (Than SLS) because of the great reviews but am left pretty disappointed.
Oh well, only two nights stay so no huge loss but a lesson learned. I’d be unhappy if I booked longer

My husband and I stayed at the Sagamore while we were on vocation in Miami. This boutique hotel was really cute and it was located in a very popular area (a couple of blocks away from Ocean Drive). We got an ocean view bungalow suite, which was a specious two floor room. The downstairs had a little kitchen area and a pretty good size fridge. We were able to go to a Publix and grab a case of water for our stay.
Although we didn’t get a chance to use the pool (we were too busy enjoying the ocean), it seemed nice. However, we thought it looked bigger in the pictures than it actually was. The hotel had beach access right behind the pool, and they had a person going around to see if anyone wanted something to eat/​drink. A bottle of water was $ 5, so I would definitely suggest grabbing a case from the store.
On our last day we scheduled a couple’s massage in the hotel’s spa. It was $ 299 for 90 minutes (which was not a bad deal). It was the perfect ending to our trip. Our two masseuses were very friendly and gave us great service.
Some things to take note of: there is a $ 17 daily fee for the beach (two chairs and an umbrella). Parking at the hotel over night was $ 40 per night (which is a little bit too pricey — but it seemed like the prices around the area were the same).

how are they known as a four star hotel? like really how? got a bungalow room for one night and i knew they would add on extra taxes at check out but also they should state their is $ 39/​DAY VALET ONLY.
checking in was really quick with both people at desk not talkative at all and i had to keep asking questions since he was so brief. he also said umbrella and two chair under my name outside. which i later found out was on the beach not at the pool!!! ugh so we didnt even get to take advantage of it while swimming since i didnt know i couldve gotten them!!!
whole time there only people that said hi was the valet guys. none of the sagamore staff. place was always really empty and unwarming. yes theres artwork but when the building empty we just go straight to the room.
he told me directions to the bungalow which were confusing. the hallway into the bungalows stunk too like really potent flower cleanser. i had to hold my breath everytime. and the room! so NOT four stars! so call partial ocean view was a joke. they didnt finish decorating the room, there were stains on furniture, whole place looked outdated, a kitchette that was empty, and water leaking out from both vents in the bathroom. ugh.
never again.

Not a huge fan of this place. I stayed here due to a birthday party, not by choice. Pros: you have a pool and the beach. Plus an awesome location. Not too expensive I paid 420 a night.
However…the service here is lacking. The doormen are too busy text messaging to ever help you with your bags or catching a cab. The beach cabana boys have some serious hangover-​attitude. And the food here is horrible. I stayed here while pregnant and could not stomach anything other than a few breakfast items. If you’re wasted, I’m sure you won’t mind but if you plan on being here sober. You’re out of luck. There smoothies are literally fruit juice blended with ice.
If I could do it again. I would try my luck somewhere else.

My best friends took me here for a bachelorette weekend, and it was the perfect place to stay! The rooms were simple but big enough for our group, and they were clean and stylish. The room service was prompt and quick and the hotel has plenty of space. Their pool area was lovely and quiet. Plenty of chairs to lounge in, and good waiter service for breakfast and lunch. Plus, it’s just a pretty hotel and the art is cool.
The Sagamore had wonderful beachfront service. We had comfortable chairs set up just steps from the ocean, and our waiter, Zoran, took such good care of us! He brought us plenty of frozen cocktails, took our food orders promptly too AND came back to check and see how we were doing. We even got a couple of free rounds of shots on the house! He couldn’t have been more polite or helpful, and it made the beach time truly relaxed and luxurious.
Loved the Sagamore — I will be back!

This is a very cute little boutique hotel in the heart of SOBE and is located in a very populated busy area — if you want super quiet, do not stay anywhere near this area, go to Bal Harbour or Key Biscayne.
The hotel has a lot of pluses — the rooms are large, and can easily accommodate 3 – 4 people comfortably. The bathroom however, is really lacking storage, and I believe it’s because it was remodeled in a modernist minimalist style that lends itself to appearing clean and uncluttered. Not good if you have a lot of toiletries and at least 2 people needing the bathroom. The fixtures and furniture are a little tired… I’m not going to say they were great and clean, the room was a little dusty and could have been a little cleaner. This is a nice hotel because of location, but the interiors are getting worn and probably need updating soon. The pool area furniture was pretty uncomfortable and lacking some pillows on some very square chairs that do not encourage sitting and staying for any length of time. Service at pool was spotty, sometimes great, other times no so.
So…on to the beach, which was right there and very nice. The hotel staff was very accommodating providing chairs, towels and umbrellas. We did not really stay by the pool because it just was nicer to be at the beach. The pool area had sand everywhere, and there was very little walk way space between the pool and chairs, etc. and the sand everywhere was kinda not necessary. It is very small too — so it fills up fast and it’s loud when there are a lot of people swimming at once, not relaxing one bit.
This hotel sits in an ideal spot for real estate, and it is surrounded by hotels that have grown up and out and could swallow this place up. It will be interesting to see what happens with this place, it has a lot going for it, but I’m not sure I’d stay there again. The price was great for the size of room, but I didn’t need a space so large, with a kitchette, etc. I’d rather have newer fixtures and furniture with a bigger bathroom.

The best part about this hotel was the location & the decoration! It is right ON the beach. Perfect location walking distance from almost everything (Lincoln Mall Road, CVS, Morning Coffee, Beach, Ocean Drive, Versace Mansion, Night Clubs, restaurants, etc.) Front desk was always very attentive with room service, luggage assistance, and getting taxi’s. Suprisingly the pool was lonely most of the time.
At the beach we had good service as well. You pay for chairs & umbrellas. They even had a kids area with sand castles and toys. Drinks were EH ok. They didnt taste amazing but they did the job and got us buzzed lol. Not too expensive either. I’d recommend bringing your own food & drinks.
I think they could have cleaner rooms, I felt room service could’ve cleaned better. I would stay here again & I recommend it!